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Overview Of U29SAGENTS01
The Huawei U29SAGENTS01 license is designed to enhance agent productivity and streamline communication workflows in contact centers. It supports multiple communication channels and advanced routing features, ensuring optimal resource allocation and faster response times for customer queries.
U29SAGENTS01 Features
|
Feature |
Description |
|
Multi-Channel Support |
Supports voice, email, chat, and social media channels. |
|
Advanced Routing |
Intelligent call routing to the most appropriate agent. |
|
Agent Monitoring |
Real-time monitoring and reporting tools for agent performance. |
|
Secure Communication |
End-to-end encrypted communication for secure data transmission. |
|
Integration |
Integrates with CRM systems for seamless customer interactions. |
|
Role-Based Access |
Customizable role-based access for agents and supervisors. |
|
Call Recording |
Supports call recording for quality assurance and compliance. |
|
High Availability |
Designed for continuous operation with minimal downtime. |
|
Customizable Queues |
Allows customization of call queues based on priority and agent availability. |
|
Multi-Device Support |
Allows agents to manage tasks from desktops, tablets, and smartphones. |
|
Reporting Tools |
Provides detailed reports on agent performance and customer interactions. |
Recommended Products for Huawei U29SAGENTS01
|
Category |
Part Number |
Description |
|
Router |
High-performance router for large contact centers. |
|
|
Router |
Scalable router with advanced data routing capabilities. |
|
|
Switch |
Enterprise switch with multi-layer security and high throughput. |
|
|
Switch |
Flexible switch designed for managing contact center traffic. |
|
|
Power Supply |
Reliable power supply for maintaining contact center operations. |
Specification Of U29SAGENTS01
U29SAGENTS01 Datasheet
|
Specification |
Details |
| Agent Capacity | Supports up to 1,000 agents. |
| Communication Channels | Voice, email, chat, and social media. |
| Call Recording Capacity | Supports up to 100,000 hours of call recordings. |
| Encryption | Provides end-to-end encryption for all communication channels. |
| Operating Temperature | 0°C to 45°C |
| Power Consumption | 75W (typical) |
| Scalability | Easily scales to support additional agents and communication channels. |
| Integration | Seamless integration with existing CRM systems. |
| License Management | Flexible license management for agents and supervisors. |
| Customizable Queues | Allows for customization of call queues and agent availability. |
| Redundancy | Built-in redundancy for uninterrupted agent operations. |
| Reporting Tools | Provides detailed reports on agent performance and customer interactions. |
| Monitoring | Real-time monitoring of agent performance and system health. |
| Compliance | Compliant with GDPR and other data protection regulations. |
| Backup Power | Supports UPS for uninterrupted agent operations. |
| Multi-Device Support | Supports agents on desktops, tablets, and smartphones. |
| High Availability | 99.99% uptime guaranteed through redundancy and failover systems. |
| Backup Storage | Supports backup storage systems for call recordings. |
| Customizable Policies | Allows customization of call routing and agent policies. |
| Energy Efficiency | Optimized for low power consumption during high call volumes. |
| 3-year limited warranty. | |
| Real-Time Monitoring | Provides real-time alerts and performance insights. |
| Compliance | Meets industry standards for secure communication and data handling. |
| Reporting Tools | Detailed reports on agent and system performance. |
