Overview Of U29SAGENTS03
The Huawei U29SAGENTS03 license extends the functionality of Huawei's Unified Communications solution by enabling additional agent capacity in customer service operations. It is ideal for organizations looking to scale their customer service infrastructure with more agents.
U29SAGENTS03 Features
Feature |
Description |
Agent Capacity |
Increases the number of customer service agents in the system. |
Scalable |
Easily scales with organizational growth. |
Multi-Channel Support |
Supports voice, video, and text communication for agents. |
Real-Time Monitoring |
Monitors agent performance in real-time for quality assurance. |
High Availability |
Offers redundancy and failover features for uninterrupted operations. |
Integration |
Seamless integration with Huawei Unified Communication systems. |
Call Routing |
Offers intelligent call routing based on agent availability and skills. |
Secure Communication |
Ensures secure communication for all customer interactions. |
User Management |
Provides role-based access control for managing agent permissions. |
Customizable Workflows |
Allows the creation of custom workflows for customer service processes. |
Reporting Tools |
Built-in tools for tracking agent performance and service levels. |
Recommended Products for Huawei U29SAGENTS03
Category |
Part Number |
Description |
Router |
High-performance router designed for scalable communication solutions. |
|
Router |
Secure, scalable router ideal for enterprise environments. |
|
Switch |
High-capacity switch for enterprise data transmission. |
|
Switch |
Scalable switch offering flexible connectivity options for agents. |
|
Power Supply |
Reliable DC power supply ensuring continuous operations for large enterprises. |
Specification Of U29SAGENTS03
U29SAGENTS03 Datasheet
Specification |
Details |
Agent Capacity | Supports up to 200 agents concurrently. |
Multi-Channel Support | Enables voice, video, and text communication for agents. |
Call Routing | Intelligent call routing based on agent skills and availability. |
Operating Temperature | 0°C to 40°C |
Dimensions | 440 x 360 x 45 mm |
Weight | 3.2 kg |
Power Consumption | 85W (typical) |
Security | End-to-end encryption for secure customer communication. |
Scalability | Scales to support up to 2,000 agents in large organizations. |
High Availability | Offers 99.99% uptime with built-in redundancy features. |
Cloud Integration | Supports integration with cloud platforms for remote agent management. |
Monitoring | Real-time monitoring of agent performance and system health. |
User Management | Role-based access for managing agents and system administrators. |
Backup Power | Supports UPS for continuous operations during power outages. |
Customizable Call Routing | Allows custom call routing settings based on business needs. |
Reporting Tools | Built-in tools for tracking and reporting on agent performance. |
Compliance | GDPR-compliant and ISO-certified for secure data handling. |
Energy Efficiency | Optimized for low power consumption during peak workloads. |
License Management | Flexible license options available based on agent capacity. |
Redundancy | Built-in redundancy for uninterrupted service operations. |
Call Recording | Optional call recording for agent-customer interactions. |
Voice Codec Support | Supports G.711, G.729, and Opus codecs. |
Integration | Seamless integration with CRM and ERP systems for better workflow management. |
3-year limited warranty. |