United States
Q
What are Synology Server Expansion Cards?
A
Synology Server Expansion Cards are proprietary PCIe-based interface modules that extend the connectivity and performance of Synology NAS systems by adding SAS, eSATA, or M.2 NVMe ports.
Q
Which Synology NAS models support expansion cards?
A
Most RackStation and certain high-end DiskStation models support Synology expansion cards; consult the Synology Compatibility List to verify compatibility with your specific NAS series and firmware version.
Q
How do I install a Synology Expansion Card?
A
Power down your Synology NAS, open the chassis, insert the expansion card into an available PCIe slot, secure it with a screw, then close the case and reboot to enable the new interfaces.
Q
What performance improvements do Synology Expansion Cards provide?
A
By adding high-speed SAS, eSATA, or M.2 NVMe ports, Synology Expansion Cards can increase throughput by up to 12 Gbps per port and lower latency for demanding storage workloads.
Q
Can Synology Expansion Cards increase storage capacity?
A
Yes, pairing a Synology Expansion Card with a compatible DX or RX expansion unit lets you scale raw storage by adding up to 180 additional drives depending on the NAS platform.
Q
Are Synology Expansion Cards hot-swappable?
A
No, Synology Expansion Cards are not hot-swappable and require the NAS to be powered off before installation or removal to prevent hardware damage.
Q
What interface types are available on Synology Expansion Cards?
A
Synology offers expansion cards with SAS 12Gbps, eSATA 6Gbps, and M.2 NVMe PCIe Gen3 x2/x4 interfaces to support various external enclosures and SSD caching applications.
Q
How many expansion cards can be installed per Synology NAS?
A
The maximum number varies by model; most RackStation units support up to two expansion cards while high-end models may accommodate three or more—refer to the product specifications.
Q
Do I need additional drivers to use Synology Expansion Cards?
A
No external drivers are required; Synology’s DSM operating system natively recognizes and manages Synology-branded expansion cards upon reboot.
Q
What warranty covers Synology Expansion Cards?
A
Synology Expansion Cards are covered under a two-year limited warranty, with the option to extend via Synology’s warranty extension service for additional coverage.
Q
Can I use third-party expansion cards with Synology NAS?
A
Synology only guarantees compatibility and support for official Synology Expansion Cards; third-party cards may lack driver support and could void your warranty.
Q
How do I update the firmware on a Synology Expansion Card?
A
Firmware updates for Synology Expansion Cards are delivered through DSM’s Package Center under 'Hardware & Power' → 'PCIe Card' → 'Update Firmware'; follow the prompts to complete installation.
Q
Does installing a Synology Expansion Card require NAS downtime?
A
Yes, installation requires powering off the NAS to safely insert the expansion card and ensure proper hardware detection upon restart.
Q
What is the power consumption of Synology Expansion Cards?
A
Power consumption varies by model but typically ranges from 5W to 15W; consult the technical specifications of your chosen expansion card for exact figures.
Q
How do I troubleshoot Synology Expansion Card errors?
A
Use DSM’s Resource Monitor and Hardware & Power logs to identify errors, ensure the card is properly seated, verify DSM firmware compatibility, and reboot the NAS to clear temporary faults.
Q
Where can I purchase genuine Synology Expansion Cards?
A
Genuine Synology Expansion Cards are available through Synology’s official resellers, authorized partners, and the Synology Online Store to ensure full warranty and support.
