Terms and Conditions

Last updated: 14 October 2026

1. Who we are

This website, ormsystems.com, is owned and operated by ORM Systems, a company incorporated in England and Wales with its registered head office at Devonshire House, 582 Honeypot Lane, Stanmore, HA7 1JS, United Kingdom. ORM Systems operates regional branches and stock hubs in the United States (Sugar Land, Texas), the Netherlands (Amstelveen) and the United Arab Emirates (Dubai). In these terms, “ORM Systems”, “we”, “us” and “our” mean ORM Systems and its branches. “You”, the “Client” or the “Customer” means the person or organisation placing an order. A “Consumer” is an individual buying for purposes outside their trade, business or profession. “Goods” means the products listed on this website.

These terms, together with our Shipping Policy, Return Policy, Warranty Policy and Privacy Policy, form the agreement between you and ORM Systems for every order placed through this website, by email or by phone. By placing an order you confirm that you have read and accepted them.

2. Our obligations and yours

We will supply Goods that are free from defects in materials and workmanship, as described, and covered by the warranty set out in our Warranty Policy. You will use this website and our services lawfully, provide accurate order and delivery details, and not submit content that is unlawful or infringes the rights of others.

3. Services provided through the website

Through this website we provide: product listings and technical information; online ordering of hardware; ordering of software licences and subscriptions; quote requests, including bulk and project quotations; a client account for managing orders, quotes and invoices; and guidance on using the site safely.

For safe use of the site we recommend an anti-virus system with current definitions, an active firewall, an up-to-date operating system and browser, cookies and JavaScript enabled, and software that can open PDF files.

4. Cookies

We use cookies to keep you signed in during a session, to adapt the site to your preferences and to compile statistics on site use. Details of the cookies we use and how to manage them are in our Privacy Policy.

5. Orders and contract formation

1. You can order online 24 hours a day, with or without a client account, by phone on (+44) 800 3688 330 or +1 (281) 747-5957, or by email to enquiries@ormsystems.co.uk.
2. Product listings, descriptions, specifications and prices on this website are an invitation to order, not a binding offer. Your order is an offer to buy the Goods at the price shown.
3. After you place an order or a quote request we email an acknowledgement listing the items, quantities, prices, condition (new sealed or certified refurbished), warranty term and delivery details. The acknowledgement is not acceptance.
4. We may accept or decline any order. A contract is formed when we send an order confirmation and payment has cleared or an approved purchase order has been received.
5. If, after confirmation, we cannot supply an item in full, we will tell you by phone or email as soon as we know. You may then cancel the unavailable item or the whole order without charge, and any payment for the cancelled items is refunded in full.
6. Business customers may order against a purchase order. Purchase orders are accepted subject to credit approval; approved government bodies and public institutions are offered net 30-day payment terms.

6. Prices and payment

Prices are shown in the currency you select and exclude VAT, sales tax and other taxes unless stated. Prices exclude delivery, except where an order qualifies for free next-day delivery or free US ground delivery under section 8 and our Shipping Policy; any delivery charge that applies is shown at checkout before you confirm the order.

A price quoted on screen, by email or by phone is valid on the day it is given unless the quotation states a longer validity. Prices may change at any time before a contract is formed, for example because of currency movements or manufacturer price changes.

We accept bank transfer, major debit and credit cards, PayPal and Revolut. Card payments are processed by our payment partners; we do not store your card details. Payment is due in full before dispatch unless credit terms have been agreed in writing.

If a product is listed at an incorrect price or with an incorrect description or stock status, we may refuse or cancel the affected order and will correct the listing. Where the correct price is higher than the price shown, we will contact you for instructions before proceeding or cancel the order and tell you.

7. Offers, discounts and the new-customer discount

We may run promotions, discounts or special pricing at our discretion. Each is subject to the terms published with it and may be withdrawn, amended or suspended without notice. Offers cannot be combined with other discounts, rebates or special pricing unless we say so expressly. Discounts apply to the net value of the Goods only and exclude delivery, taxes, duties, service fees and other costs. Promotional pricing is valid only for the period stated and while stock lasts.

First-time customers receive a 5% discount on their first order when it is paid by bank transfer and has a net value of at least USD 5,000 (or the local-currency equivalent) excluding taxes and shipping. The discount applies to the first qualifying order only and cannot be combined with any other offer unless we agree in writing.

8. Dispatch and delivery

In-stock orders received with cleared payment or an approved purchase order by 2:00 PM local time at the dispatching hub on a business day (Monday to Friday, excluding public holidays in the hub’s country) are dispatched the same business day. Orders received after the cutoff are treated as received on the next business day.

Free next-day delivery. Orders of USD 5,000 or more (or the local-currency equivalent, excluding tax and shipping) for in-stock items delivered within the United States, the United Kingdom, the European Union or the United Arab Emirates qualify for free next-day delivery. An item counts as in stock when it is held at the ORM Systems regional hub nearest the delivery address. Qualifying orders are dispatched the same business day from that hub and delivered on the next business day; deliveries to remote areas, islands and addresses outside standard courier coverage may take two to three business days.

Free US ground delivery. Parcel orders within the United States that do not qualify for free next-day delivery are delivered free by standard ground service in two to six business days.

All other orders, including orders to other countries, back-ordered items, and shipments over 100 kg or requiring pallet or freight handling, are dispatched on the same schedule where stock allows, with shipping charged at the rates shown at checkout. Freight shipments take seven to ten business days.

Import duties, taxes and customs fees on international deliveries are payable by the recipient. Delivery times are estimates and depend on carrier performance; we are not liable for delays caused by carriers, customs, weather or other events outside our control. Orders held for credit, compliance or export-control checks are dispatched once the check is complete. Unless agreed otherwise, Goods are delivered no later than 30 days after the contract is formed.

Risk of loss or damage passes to you when the Goods are delivered to you or to a carrier or address you have nominated. Please check each delivery on arrival for damage to the packaging, for missing items and for conformity with your order. Business customers must sign for visibly damaged parcels as “damaged on arrival” and contact us immediately so that a damage report can be raised with the carrier; transit-damage claims are handled under our Return Policy. If a parcel sent on cash-on-delivery terms is refused or not collected, it is returned to us and you are responsible for the delivery and return charges.

Full delivery terms, including carriers, express options and shipping on your own carrier account, are in our Shipping Policy.

9. Warranty

Warranty terms are set out in our Warranty Policy. In summary, new products carry an extended ORM Systems warranty of up to 3 years and certified refurbished products a warranty of up to 90 days, with the term for each item confirmed on your quote, order confirmation and invoice. Manufacturer warranties, where they apply, are passed on to you. Defects must be reported within the warranty term; we are not responsible for damage caused by you, whether during or after the warranty term.

10. Returns and cancellation

Returns are accepted within 30 days of delivery under our Return Policy, which sets out the conditions, who pays return shipping and any restocking fee. Orders can be cancelled free of charge at any time before dispatch, except back-ordered and specially sourced items, which are final once placed with the manufacturer or distributor, as our Return Policy explains.

If you are a Consumer, you also have a statutory right to cancel a distance contract within 14 days of receiving the Goods without giving a reason, by telling us in writing before that period ends. Goods must then be returned within 14 days of your notice, unused and in the condition in which you received them, to the address we give you; we refund the price and the standard delivery charge within 14 days of receiving the Goods back or proof of their return. The statutory right does not apply to Goods made to your specification or clearly personalised, sealed software or licences once unsealed or activated, and sealed items that cannot be returned for hygiene reasons once unsealed. Nothing in these terms limits a Consumer’s statutory rights.

11. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law. Subject to that, we are not liable for loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss, and our total liability under any order is limited to the price paid for that order. Products are sold for use in accordance with the manufacturer’s documentation; we accept no liability for use in applications where failure could cause death, injury or significant damage, including military, medical, traffic-control and disaster-prevention systems, unless the manufacturer has certified the product for that use.

12. Account and termination

You may close your client account at any time by emailing us or writing to our registered office. We may suspend or close an account held by a non-consumer with immediate effect by written notice. We may close an account held by a Consumer where the Consumer seriously or repeatedly breaches these terms, in particular by submitting unlawful content, if the breach is not remedied within a reasonable period after we ask; the agreement then ends 30 days after our notice. Closure of an account does not affect orders already placed.

13. Governing law and disputes

These terms and every contract made under them are governed by the laws of England and Wales. Disputes with a non-consumer are subject to the exclusive jurisdiction of the courts of England and Wales. A Consumer may bring a claim in the courts of England and Wales or in the courts of the country in which the Consumer lives, and may use any dispute-resolution scheme available under local consumer law. Before starting any proceedings, please contact us so that we can try to resolve the matter directly.

14. General

These terms are available at any time from the link in the website footer and may be printed or saved. If any part of these terms is found to be invalid, the rest continues to apply. We may update these terms from time to time; the version in force on the date of your order applies to that order. Matters not covered by these terms are governed by the law in force at the time.

15. Contact

ORM Systems, Devonshire House, 582 Honeypot Lane, Stanmore, HA7 1JS, United Kingdom. Phone: (+44) 800 3688 330 (UK), +1 (281) 747-5957 (USA), +31 (20) 3997439 (Netherlands), (+971) 4 323 8318 (UAE). Email: enquiries@ormsystems.co.uk for orders and quotes, support@ormsystems.com for technical support and returns.