Shipping Policy

Last updated: 14 October 2026

1. Where we ship from

ORM Systems holds stock at regional hubs in the United States (Sugar Land, Texas), the United Kingdom (Stanmore), the Netherlands (Amstelveen) and the United Arab Emirates (Dubai), supported by distribution partners in other regions. Orders are dispatched from the hub nearest the delivery address that holds the item. We ship worldwide; every shipment is tracked and insured.

2. Same-day dispatch

In-stock orders received with cleared payment or an approved purchase order by 2:00 PM local time at the dispatching hub on a business day (Monday to Friday, excluding public holidays in the hub’s country) are dispatched the same business day. Orders received after the cutoff are treated as received on the next business day. An item counts as in stock when it is held at the regional hub nearest the delivery address.

3. Free next-day delivery

Orders of USD 5,000 or more (or the local-currency equivalent, excluding tax and shipping) for in-stock items delivered within the United States, the United Kingdom, the European Union or the United Arab Emirates are delivered free on the next business day after dispatch. Deliveries to remote areas, islands and addresses outside standard courier coverage may take two to three business days. Back-ordered items and freight shipments are not covered.

4. Free US ground delivery

Parcel orders within the United States that do not qualify for free next-day delivery are delivered free by standard ground service in two to six business days, depending on location.

5. Express delivery in the United States

For orders under USD 5,000 that need to arrive sooner than ground service allows, express shipping can be selected at checkout for delivery within one to three business days. The charge is shown before you confirm the order.

6. Other destinations and orders under USD 5,000

Orders to all other countries, and orders under USD 5,000 outside the United States, are shipped by DHL, FedEx or UPS at the rate shown at checkout. Typical transit times after dispatch for express parcels are one to two business days to Asia, two to three business days within Europe, North America, the Middle East and Oceania, three to four business days to South America and three to five business days to Africa. Air cargo takes roughly one to two business days longer than express.

7. Freight shipments

Shipments over 100 kg, or requiring pallet or freight handling, are sent through our freight forwarding partners and typically arrive within seven to ten business days worldwide. Freight is charged at the rate quoted before dispatch and is not covered by free next-day delivery or free US ground delivery.

8. Back-ordered items

Items not held in stock are sourced from the manufacturer or an authorised distributor and dispatched when they arrive, on the same cutoff and service rules as stock items. Within the United States, back-ordered parcel items ship free by standard ground. Your order confirmation tells you when an item is on back-order.

9. Duties, taxes and customs

Import duties, taxes and customs clearance fees on international deliveries are payable by the recipient. They are not included in our prices or shipping charges and are collected by the carrier or the customs authority before or on delivery. Orders may be held for compliance or export-control checks and are dispatched once the check is complete.

10. Shipping on your own account

If you prefer your own carrier, we can ship on your UPS, FedEx or DHL account, or deliver to your freight forwarder in the United States. Tell us at the time of ordering; no ORM Systems shipping charge applies, and the carrier bills you directly. We also support drop shipping to your customers for approved partners.

11. Tracking and insurance

You receive a tracking number by email when your order is dispatched. All shipments are insured in transit. Delivery times are estimates and depend on carrier performance, customs processing and weather; ORM Systems is not liable for delays outside its control.

12. On delivery

Please check each delivery on arrival. If the packaging is visibly damaged, sign for it as “damaged on arrival” and contact us immediately so that a damage report can be raised with the carrier. Transit damage must be reported within two working days of delivery, and missing or incorrect items as soon as you notice them. Returns and replacements are handled under our Return Policy.

13. Changes to delivery details

To change a delivery address or quantity, contact us as soon as possible on the numbers below. Changes cannot be guaranteed once an order has been dispatched, and a redirection fee charged by the carrier may apply.

14. Contact

Phone: +1 (281) 747-5957 (USA), (+44) 800 3688 330 (UK), +31 (20) 3997439 (Netherlands), (+971) 4 323 8318 (UAE). Email: enquiries@ormsystems.co.uk for orders and quotes, support@ormsystems.com for deliveries and returns.