Q
What are Video Conferencing Licenses and why do I need one?
A
Video Conferencing Licenses grant legal access to platform features such as HD video, screen sharing and cloud recording. You need a license to ensure compliance, scale collaboration and unlock advanced management, security and support capabilities.
Q
How many license tiers are available for video conferencing platforms?
A
Most platforms offer three to five tiers—from Basic (free or low-cost) to Business, Professional and Enterprise—each adding user capacity, advanced security, reporting and integrations.
Q
What is the difference between per-user and per-host licensing?
A
Per-user licensing assigns a seat to each individual accessing the service, while per-host licensing assigns seats to meeting organizers. Choose per-host for centralized scheduling or per-user for distributed collaboration.
Q
Can I upgrade or downgrade my video conferencing license at any time?
A
Yes. Most providers allow on-demand upgrades or downgrades. Changes typically take effect immediately, with pro-rated billing adjustments applied to your next invoice.
Q
Is there a free trial for video conferencing licenses?
A
Yes. Providers often offer a 14- to 30-day free trial of premium features—such as larger meeting capacity, cloud storage and reporting—without requiring a credit card.
Q
How is pricing structured for video conferencing licenses?
A
Pricing is usually subscription-based, billed monthly or annually. Costs depend on license tier, user count, add-ons (webinars, large-meeting packs) and any enterprise discounts.
Q
What user limits apply to standard video conferencing licenses?
A
Standard licenses typically support 100 to 300 concurrent participants. Higher tiers or add-on licenses can extend capacity to 500, 1,000 or more attendees.
Q
Are there enterprise discounts or volume pricing available?
A
Yes. Enterprise agreements often include volume discounts, committed user minimums and custom service-level agreements (SLAs) to reduce per-seat costs.
Q
Do video conferencing licenses include security and compliance features?
A
Most premium licenses include end-to-end encryption, single sign-on (SSO), audit logs and compliance with GDPR, HIPAA or FedRAMP, depending on your industry requirements.
Q
Can I integrate my video conferencing license with existing tools?
A
Yes. Licenses typically support integrations with Microsoft Office 365, Google Workspace, Slack, CRM systems and custom APIs to streamline workflows.
Q
What support options come with a video conferencing license?
A
Business and Enterprise licenses include 24/7 live support, dedicated account management and accelerated response times. Basic tiers may offer email-only or community support.
Q
Are add-ons available for webinars and large meetings?
A
Yes. You can purchase webinar and large-meeting add-ons to increase attendee capacity, enable registration pages, polling and post-event analytics.
Q
How do I manage and assign video conferencing licenses?
A
Admins use a centralized console to provision, suspend or reassign licenses, set permissions, configure security policies and generate usage reports.
Q
What is the cancellation and refund policy for licenses?
A
Cancellation policies vary by provider. Most require 30 days’ notice for annual plans and offer pro-rated refunds. Monthly plans can typically be canceled at any time without penalty.
Q
Can I transfer my video conferencing license to another user?
A
Yes. Most platforms allow admins to reassign existing licenses to new users instantly via the admin dashboard without incurring extra charges.
Q
How do I choose the right video conferencing license for my organization?
A
Assess meeting volume, participant count, security and integration needs. Compare tier features, pricing models and trial the platform to ensure it meets your collaboration and compliance requirements.