United States
Q
What are HPE WLAN accessories?
A
HPE WLAN accessories are certified components—antennas, mounting kits, cables, enclosures, and PoE injectors—designed to extend coverage, simplify installation, and optimize performance of HPE WLAN access points.
Q
Which antennas are compatible with HPE WLAN access points?
A
HPE supports a range of omni-directional, patch and directional antennas specifically engineered for HPE APs. Refer to the official HPE compatibility matrix to match antenna models with your access-point series.
Q
How do I choose the right HPE WLAN antenna?
A
Identify your coverage area, mounting location and frequency band (2.4 GHz/5 GHz). Then select an HPE antenna with appropriate gain, radiation pattern and connector type as specified in the HPE deployment guide.
Q
What cabling do I need for HPE access-point installation?
A
Use shielded Cat5e or Cat6 Ethernet cables for PoE-enabled installations. For outdoor APs, specify shielded CAT6 outdoor-rated cable to maintain signal integrity and weather resistance.
Q
Are HPE mounting kits universal across AP models?
A
HPE offers universal and model-specific mounting kits. Universal kits support standard ceiling, wall or pole installations, while model-specific kits ensure optimal fit and compliance with each AP’s form factor.
Q
How can I upgrade firmware on HPE WLAN accessories?
A
Download the latest firmware from the HPE Support Center. Upload via HPE AirMatch, Aruba Central or CLI. Verify integrity, schedule an update window and follow on-screen prompts to complete the upgrade.
Q
Do HPE WLAN antennas support dual-band frequencies?
A
Yes. HPE dual-band antennas are engineered to support both 2.4 GHz and 5 GHz bands, providing seamless Wi-Fi performance and simplified inventory management.
Q
What warranty covers HPE WLAN accessories?
A
HPE WLAN accessories carry a one-year limited warranty by default, with optional extension to three or five years under HPE Care Pack services for enhanced protection and support.
Q
Can I use third-party accessories with HPE access points?
A
HPE recommends genuine accessories to ensure compatibility, regulatory compliance and full warranty coverage. Third-party components may void warranties and degrade performance.
Q
How do I troubleshoot connectivity issues with HPE WLAN accessories?
A
Verify physical connections, inspect cable integrity, check PoE status LEDs and confirm correct antenna orientation. Consult HPE troubleshooting guides or use AirWave for real-time diagnostics.
Q
What is the maximum coverage range of HPE WLAN antennas?
A
Coverage varies by model and environment; typical omni-directional antennas reach up to 100 meters indoors. For exact ranges, refer to the antenna datasheet and site-survey results.
Q
How do I order replacement HPE WLAN accessories?
A
Visit the HPE Parts Store or contact an authorized HPE reseller. Provide your AP model number and part code found on the device label to ensure accurate replacement ordering.
Q
Are weatherproof enclosures available for HPE access points?
A
Yes. HPE offers IP67-rated outdoor enclosures and mounting kits that protect APs from moisture, dust and extreme temperatures for reliable outdoor deployments.
Q
Do HPE PoE injectors support 802.3at or 802.3af standards?
A
HPE PoE injectors are available in 802.3af (15 W) and 802.3at (30 W) variants. Select the appropriate injector based on your AP’s power requirements as specified in the technical datasheet.
Q
How do I configure HPE PoE injectors for my access points?
A
Connect the injector’s data port to your switch and the PoE port to the AP. Ensure the network port supplies data, verify LED indicators for power status, and confirm the AP is receiving PoE power.
Q
What ceiling-mount brackets are available for HPE WLAN APs?
A
HPE provides universal T-bar, tile rail and screw-down brackets for ceiling installations. These kits include adjustable plates and clips for flush mounting and easy repositioning.
