United States
Q
What types of Poly headset accessories are available?
A
Poly offers ear cushions, headbands, boom microphones, USB audio adapters, charging stands, EHS cables and carrying cases to optimize comfort and performance.
Q
How do I choose the right ear cushion replacement for my Poly headset?
A
Select genuine Poly ear cushions by matching your headset model number; use soft leatherette for noise isolation or microfiber for breathability.
Q
Are Poly replacement headbands interchangeable across different headset models?
A
Most Poly headbands fit within the same series, but you should verify compatibility by checking your headset’s model code on the Poly support site.
Q
Which Poly USB adapters and dongles work with my headset?
A
Use Poly’s official USB-C or USB-A adapters specified for your headset series; consult the Poly compatibility guide for model-specific recommendations.
Q
Can I use a Poly charging stand with multiple headset models?
A
Yes, Poly charging stands support most Savi and Voyager series headsets; confirm model support in the product specs before purchase.
Q
What is the warranty coverage for Poly accessories?
A
Poly accessories carry a one-year limited warranty against defects in materials and workmanship, with optional extended coverage available.
Q
How do I install a Poly EHS cable for my desk phone?
A
Connect the Poly EHS cable between your headset base and phone’s headset port, then configure EHS settings in the phone menu as documented by Poly.
Q
Are Poly accessories compatible with Zoom, Microsoft Teams, and Skype?
A
Yes, certified Poly accessories are optimized for Zoom, Microsoft Teams and Skype for clear audio and seamless call control.
Q
How do I clean and maintain Poly headset accessories?
A
Wipe ear cushions and headbands with a damp cloth and mild detergent, avoid harsh chemicals, and replace consumables every 6–12 months.
Q
Where can I purchase genuine Poly accessories and spare parts?
A
Buy directly from Poly’s official website, authorized resellers or certified distributors to guarantee authenticity and warranty protection.
Q
How do I update my Poly headset firmware with Poly accessories?
A
Install the Poly Lens Desktop App, connect your headset via USB adapter, and follow the on-screen prompts to download and apply updates.
Q
Can I add a boom microphone to my Poly wireless headset?
A
Certain Poly wireless headsets support detachable boom microphones; verify compatibility in your headset’s user guide and order the matching boom.
Q
What mounting options does Poly offer for video conferencing cameras?
A
Poly provides wall mounts, monitor clamps and desktop stands for Trio cameras, ensuring flexible placement and secure installation.
Q
How do I troubleshoot audio dropouts with Poly USB adapters?
A
Ensure your USB adapter is firmly connected, update the USB firmware via Poly Lens, and use a high-quality USB port on your computer.
Q
Which charging cables and power adapters are compatible with Poly devices?
A
Use Poly-approved USB-C or power-over-Ethernet (PoE) adapters listed in your device’s spec sheet to maintain optimal charging performance.
