United States
Q
What is a Huawei Contact Center license?
A
A Huawei Contact Center license grants legal usage rights for specific software modules and user capacities in Huawei’s cloud or on-premise contact center solution, ensuring compliance, access to features, and official support.
Q
Which types of licenses are available for Huawei Contact Center?
A
Huawei Contact Center offers User CAL (Client Access License), Concurrent CAL, and Module-based licenses to cover agent connections, IVR modules, reporting tools, and integration adapters according to deployment needs.
Q
How do I choose the right license capacity for my contact center?
A
Determine your peak number of concurrent agents and required modules (IVR, CRM integration, reporting) then select matching Concurrent User CALs and module licenses to optimize cost and performance.
Q
What’s the difference between User CAL and Concurrent CAL?
A
A User CAL provides a named user unlimited access, while a Concurrent CAL allows any agent to log in up to a preset simultaneous connection limit, maximizing flexibility for shift-based teams.
Q
Can I upgrade or downgrade my Huawei Contact Center license?
A
Yes. License upgrades or downgrades are supported via Huawei’s license management portal or authorized reseller; changes take effect after validation and updating the license key.
Q
How is pricing determined for Huawei Contact Center licenses?
A
Pricing depends on license type (User vs. Concurrent), module selection, deployment model (cloud vs. on-premise), support level, and geographic region; contact an authorized Huawei partner for a customized quote.
Q
Do Huawei Contact Center licenses include software updates and support?
A
Standard maintenance contracts include software updates, security patches, and 24/7 technical support; ensure active support agreements to maintain license compliance and system stability.
Q
How do I request a trial license for Huawei Contact Center?
A
Submit a trial request through Huawei’s official website or partner portal, specifying desired modules and user capacity; you will receive a time-limited license key and access instructions.
Q
What is the license activation process?
A
Activate your license by uploading the license key file or entering the activation code in the Huawei Contact Center License Manager; the system will verify and enable your licensed features.
Q
Can I transfer Huawei Contact Center licenses between servers?
A
Yes. License transfer is supported via deactivation on the source server and reactivation on the target server using the Huawei License Manager, subject to compliance checks.
Q
How do I monitor and manage my licenses in real time?
A
Use Huawei’s License Management Dashboard to view license usage, expiration dates, and module allocations, and configure alerts for nearing capacity or renewal deadlines.
Q
What happens if I exceed my licensed capacity?
A
Exceeding licensed capacity may suspend new sessions or invoke over-use fees. Ensure license counts match your peak demands to avoid service disruptions.
Q
Are volume discounts available for bulk license purchases?
A
Yes. Huawei and its authorized resellers offer tiered volume discounts for large-scale deployments. Contact your local partner to negotiate pricing based on quantity and contract duration.
Q
How long is a Huawei Contact Center license valid?
A
License validity varies by contract: perpetual licenses are valid indefinitely under active support agreements, while subscription licenses range from monthly to multi-year terms.
Q
Can I integrate Huawei Contact Center with third-party CRM systems?
A
Huawei provides licensed integration adapters and APIs for seamless connectivity with leading CRM platforms, enabling unified customer records and omnichannel service management.
Q
How do I renew my Huawei Contact Center licenses?
A
Renewal is processed through your Huawei partner or the license portal; receive an updated key, apply it in the License Manager, and verify continuity of features and support coverage.
