United States
Q
What is a Security Platform License?
A
A Security Platform License is a subscription-based entitlement that grants access to enterprise-grade security features—such as threat detection, compliance reporting, and centralized management—under a single, unified framework.
Q
What are the different Security Platform License tiers?
A
License tiers range from Standard (core endpoint protection and basic reporting) to Advanced (threat intelligence and EDR) and Enterprise (advanced analytics, SOAR and compliance modules), each tailored to customer size and risk profile.
Q
How do I choose the right Security Platform License for my organization?
A
Select a tier based on your user/device count, required security modules (EDR, SIEM, SOAR), compliance obligations and budget; use our online wizard or consult a sales engineer for a tailored recommendation.
Q
Can I upgrade or downgrade my Security Platform License after purchase?
A
Yes. You can upgrade or downgrade at any time via the customer portal or by contacting your account representative; pricing and pro-rations will apply based on your current term.
Q
How is Security Platform licensing priced?
A
Licenses are priced on a subscription basis, typically per user, per device or per monitored server, with volume discounts for large deployments and optional add-on modules priced separately.
Q
Does my Security Platform License include software updates and feature upgrades?
A
All active licenses include zero-day patches, regular security updates, minor feature releases and major version upgrades at no additional cost during the subscription term.
Q
How do I renew my Security Platform License?
A
Renewals can be processed automatically or manually via the customer portal up to 30 days before expiration; you will receive advance renewal notices and can adjust license quantities at renewal.
Q
Is volume licensing available for large enterprises?
A
Yes. We offer customized volume licensing agreements with tiered discounts, multi-year commitments and centralized billing for organizations with 250+ users or devices.
Q
Can I get a trial or proof-of-concept Security Platform License?
A
You can request a free 30-day trial license with full feature access via our website or through a sales representative, no credit card required.
Q
What support options are included with my Security Platform License?
A
Standard support includes 24×7 email and phone assistance with a 4-hour SLA; premium support adds a dedicated technical account manager, on-site consulting and priority escalation.
Q
What happens if my usage exceeds the licensed capacity?
A
The platform will alert you when you exceed licensed quotas; you can purchase overage packs immediately or upgrade your license to avoid service interruptions.
Q
Are there compliance certifications associated with the Security Platform License?
A
Yes. Our platform holds SOC 2 Type II, ISO 27001 and GDPR compliance certifications and offers optional HIPAA, PCI-DSS and FedRAMP modules to help you meet regulatory requirements.
Q
How do I manage and deploy Security Platform Licenses centrally?
A
Use the centralized License Manager in the admin console or REST API to deploy keys, assign seats, monitor usage and generate compliance reports across all endpoints.
Q
Can I add or remove users and devices during my subscription term?
A
Yes. You can adjust your licensed seat count at any time through the portal; additions are billed pro-rata and removals are reflected at the next renewal.
Q
What is the license activation process for the Security Platform?
A
After purchase, you receive a unique license key via email; enter this key in the platform’s admin console or CLI to activate immediately and begin device onboarding.
Q
Are Security Platform Licenses transferable across subsidiaries or regions?
A
Licenses can be reassigned within your corporate entity globally, subject to local export controls; contact your sales representative to adjust regional allocations.
Q
How do I cancel or downgrade my Security Platform License?
A
Submit a cancellation or downgrade request through the customer portal at least 30 days before renewal; cancellation fees or early-termination charges may apply based on your agreement.
