United States
Q
What is a Ruckus License?
A
A Ruckus License is a software entitlement that unlocks advanced features and services on Ruckus access points, switches, and controllers.
Q
What are the main types of Ruckus Licenses?
A
Ruckus offers perpetual, subscription, IoT, Cloudpath, SPoT and cellular licenses for SmartZone controllers, Unleashed access points and ICX switches.
Q
How do I purchase a Ruckus License?
A
Purchase Ruckus Licenses through an authorized Ruckus reseller or the Ruckus online store by selecting your device model, license type and quantity.
Q
How do I activate my Ruckus License on a SmartZone controller?
A
Log in to the SmartZone web interface, navigate to Administration > Licensing > Activate License, enter your activation key and click Apply to enable features.
Q
How can I renew my Ruckus License?
A
To renew, contact your Ruckus reseller or use the License Management Portal to purchase a renewal key, then enter it under Administration > Licensing before expiration.
Q
How do I upgrade my Ruckus License?
A
Order the higher-tier license key, then apply it via the SmartZone or Unleashed licensing menu to unlock additional features immediately.
Q
How do I transfer a Ruckus License to another device?
A
In the Ruckus License Management Portal, decommission the license from the original serial, then assign the activation key to the new device’s serial number.
Q
How can I check the expiration date of my Ruckus License?
A
In SmartZone or Unleashed, go to Administration > Licensing to view each license’s status, activation date and expiration date in the summary pane.
Q
What is the difference between perpetual and subscription Ruckus Licenses?
A
Perpetual licenses grant lifetime feature access with optional support renewals; subscription licenses provide time-limited access including support and updates.
Q
Can I use one Ruckus License across multiple devices?
A
No. Ruckus Licenses are bound to individual device serial numbers; for multiple devices, purchase dedicated licenses or use a pooled licensing option if available.
Q
How do I troubleshoot Ruckus License activation failures?
A
Verify internet connectivity, confirm correct serial number and activation key, check system time, review logs for errors and contact Ruckus Support if needed.
Q
What is the process to convert a trial Ruckus License to a full license?
A
Obtain a full-license activation key from an authorized reseller, then enter it in Administration > Licensing to replace the trial key immediately.
Q
How do I configure a Ruckus IoT License?
A
In SmartZone, navigate to Administration > Licensing, select the IoT license option, enter the key and enable IoT services under Configuration > IoT Settings.
Q
What are the costs associated with Ruckus Licenses?
A
License costs vary by type, device model, feature set and support level; contact an authorized Ruckus partner or check the official price list for exact pricing.
Q
How do I obtain Ruckus License keys?
A
After purchase, activation keys are emailed to you and stored in the Ruckus License Management Portal for retrieval, download or reissue.
Q
Where can I download Ruckus License files?
A
Log in to the Ruckus License Management Portal, select your license entry and click the download link to retrieve the .lic file.
