United States
Q
What is a Synology License and why is it needed?
A
A Synology License is a digital entitlement that activates premium features and services on your NAS, ensuring compliance, official updates and full functionality.
Q
How do I purchase a Synology License?
A
You can purchase a Synology License through the Synology Online Store, an authorized reseller or directly from DSM’s Package Center by selecting the feature and completing your payment.
Q
How many Synology Licenses do I need for my NAS?
A
The number of licenses depends on the services you use—for example, each additional IP camera in Surveillance Station or each extra Virtual DSM instance requires its own license.
Q
Can I transfer a Synology License to another Synology device?
A
Yes. Remove the license from the original device via Control Panel > License Manager, then add it to the new Synology NAS using the same menu.
Q
How do I install a Synology License on my NAS?
A
Download the .license file from your Synology Account or reseller, open Control Panel > License Manager, click Add, upload the file and confirm installation.
Q
How do I renew or extend my Synology License?
A
Renew your license by purchasing an extension from the Synology Online Store or reseller, then update it in Control Panel > License Manager > Add.
Q
What happens if my Synology License expires?
A
When a license expires, the associated service loses full functionality—Surveillance Station channels stop receiving new streams and Virtual DSM instances may shut down.
Q
Are Synology Licenses refundable or transferable between accounts?
A
Synology Licenses are non-refundable but can be transferred between devices under the same Synology Account. Refund policies may vary by reseller.
Q
How can I check my Synology License status?
A
Open Control Panel > License Manager to view active licenses, expiration dates and usage counts in a single dashboard.
Q
What types of Synology Licenses are available?
A
Synology offers licenses for Surveillance Station camera channels, Virtual DSM instances, MailPlus Mail Gateway, Hybrid Share sync and certain advanced DSM packages.
Q
Do I need a license for Synology Surveillance Station?
A
Yes. Surveillance Station includes two free camera licenses by default; additional camera channels require individual licenses.
Q
Can I add more camera licenses to my Synology Surveillance Station?
A
Yes. Purchase extra camera licenses, then install them under Control Panel > License Manager > Add to increase your channel count.
Q
Are Synology Virtual DSM and Hyper Backup subject to licensing?
A
Virtual DSM requires one license per instance to run multiple virtual machines; Hyper Backup is included with DSM and does not require a separate license.
Q
How do I troubleshoot Synology License activation errors?
A
Verify DSM version and system time, ensure Internet connectivity, re-upload the license file in Control Panel > License Manager, and contact Synology Support if needed.
Q
Where can I find my Synology License key?
A
Log in to your Synology Account at account.synology.com or check the confirmation email from your authorized reseller to retrieve your license key.
Q
Is there a volume or multi-site discount for Synology Licenses?
A
Yes. For bulk or multi-site licensing, contact Synology Sales or your authorized reseller to discuss custom pricing and volume discounts.
