Question 1

What is a Synology License and why is it needed?

Accepted Answer

A Synology License is a digital entitlement that activates premium features and services on your NAS, ensuring compliance, official updates and full functionality.

Question 2

How do I purchase a Synology License?

Accepted Answer

You can purchase a Synology License through the Synology Online Store, an authorized reseller or directly from DSM’s Package Center by selecting the feature and completing your payment.

Question 3

How many Synology Licenses do I need for my NAS?

Accepted Answer

The number of licenses depends on the services you use—for example, each additional IP camera in Surveillance Station or each extra Virtual DSM instance requires its own license.

Question 4

Can I transfer a Synology License to another Synology device?

Accepted Answer

Yes. Remove the license from the original device via Control Panel > License Manager, then add it to the new Synology NAS using the same menu.

Question 5

How do I install a Synology License on my NAS?

Accepted Answer

Download the .license file from your Synology Account or reseller, open Control Panel > License Manager, click Add, upload the file and confirm installation.

Question 6

How do I renew or extend my Synology License?

Accepted Answer

Renew your license by purchasing an extension from the Synology Online Store or reseller, then update it in Control Panel > License Manager > Add.

Question 7

What happens if my Synology License expires?

Accepted Answer

When a license expires, the associated service loses full functionality—Surveillance Station channels stop receiving new streams and Virtual DSM instances may shut down.

Question 8

Are Synology Licenses refundable or transferable between accounts?

Accepted Answer

Synology Licenses are non-refundable but can be transferred between devices under the same Synology Account. Refund policies may vary by reseller.

Question 9

How can I check my Synology License status?

Accepted Answer

Open Control Panel > License Manager to view active licenses, expiration dates and usage counts in a single dashboard.

Question 10

What types of Synology Licenses are available?

Accepted Answer

Synology offers licenses for Surveillance Station camera channels, Virtual DSM instances, MailPlus Mail Gateway, Hybrid Share sync and certain advanced DSM packages.

Question 11

Do I need a license for Synology Surveillance Station?

Accepted Answer

Yes. Surveillance Station includes two free camera licenses by default; additional camera channels require individual licenses.

Question 12

Can I add more camera licenses to my Synology Surveillance Station?

Accepted Answer

Yes. Purchase extra camera licenses, then install them under Control Panel > License Manager > Add to increase your channel count.

Question 13

Are Synology Virtual DSM and Hyper Backup subject to licensing?

Accepted Answer

Virtual DSM requires one license per instance to run multiple virtual machines; Hyper Backup is included with DSM and does not require a separate license.

Question 14

How do I troubleshoot Synology License activation errors?

Accepted Answer

Verify DSM version and system time, ensure Internet connectivity, re-upload the license file in Control Panel > License Manager, and contact Synology Support if needed.

Question 15

Where can I find my Synology License key?

Accepted Answer

Log in to your Synology Account at account.synology.com or check the confirmation email from your authorized reseller to retrieve your license key.

Question 16

Is there a volume or multi-site discount for Synology Licenses?

Accepted Answer

Yes. For bulk or multi-site licensing, contact Synology Sales or your authorized reseller to discuss custom pricing and volume discounts.

Synology Licenses Optimize Your Network

VMMPRO-7NODE-S1Y (1YR SUB VIRTUAL MACHINE MANAGER PRO 7NODES ESD)

EW201 (EW201 - 2 year(s) - Storage Service & Support 2 years)

LICENCE1 (Synology Surveillance Device License Pack 1 pack)

LICENCE8 (Synology Surveillance Device License Pack 8 pack)

Questions & Answers

What is a Synology License and why is it needed?

How do I purchase a Synology License?

How many Synology Licenses do I need for my NAS?

Can I transfer a Synology License to another Synology device?