United States
Q
What is the Sip Phone 8800 Series?
A
The Sip Phone 8800 Series is a family of business-class VoIP desk phones offering high-definition audio, programmable keys and enterprise-grade security for unified communications.
Q
What key features does the Sip Phone 8800 Series offer?
A
It provides HD voice, up to 20 programmable line keys, Power over Ethernet (PoE), a full-color LCD display, built-in Bluetooth® and USB ports, plus encrypted signaling and media.
Q
Which VoIP protocols are supported?
A
The 8800 Series supports SIP (RFC 3261), SRTP for secure media, TLS for signaling encryption, DNS SRV, DHCP and VLAN tagging for network integration.
Q
How do I perform the initial setup?
A
Connect the phone to PoE or a 5 V/2 A adapter, attach an Ethernet cable to your LAN, then follow the on-screen wizard to enter your SIP account credentials and network settings.
Q
Is the 8800 Series compatible with major UC platforms?
A
Yes. It is certified for leading platforms including BroadSoft, Asterisk, 3CX, Avaya Session Manager, Cisco UCM, Microsoft Teams (via SIP gateway) and Grandstream UCM.
Q
Does the Sip Phone 8800 Series support Power over Ethernet?
A
Yes. All models in the 8800 Series support IEEE 802.3af/at PoE for simplified power and network distribution over a single cable.
Q
How many SIP accounts can I register?
A
You can register up to six independent SIP accounts concurrently, each with dedicated line appearance and programmable soft keys.
Q
What audio codecs and quality can I expect?
A
The 8800 Series supports G.711, G.722, G.729, Opus and iLBC codecs, delivering HD audio performance with noise reduction and echo cancellation.
Q
How do I upgrade the firmware?
A
Log in to the web GUI as an administrator, navigate to Maintenance > Firmware Upgrade, upload the .bin file from the vendor portal, and click Upgrade.
Q
How can I troubleshoot network connectivity issues?
A
Verify PoE or adapter power, confirm correct VLAN and DHCP settings in the web interface, test LAN port with another device, and review system logs under Maintenance > Status.
Q
How do I factory-reset my Sip Phone 8800 Series?
A
Power down the phone, hold the “OK” key while powering up, release when the LCD prompts, then confirm ‘Factory Reset’ to restore defaults.
Q
Does the 8800 Series support Bluetooth and Wi-Fi?
A
Models 8802 and 8804 include built-in Bluetooth 4.2 for headsets and mobile pairing. Wi-Fi is supported via an optional USB dongle on USB-enabled models.
Q
How many programmable keys and line appearances are available?
A
Depending on the model, you get 6 to 20 programmable keys with LED indicators, each configurable as line appearance, speed dial, BLF or feature key.
Q
What warranty and technical support are provided?
A
All Sip Phone 8800 Series units include a one-year limited hardware warranty and lifetime firmware updates. Premium support plans are available through authorized resellers.
Q
Which accessories are included in the box?
A
You receive the desk phone, handset with coiled cord, Ethernet cable, stand with swivel, Quick Start Guide and a power adapter (in non-PoE regions).
Q
Can I mount the Sip Phone 8800 Series on a wall?
A
Yes. Each model includes a detachable wall-mount bracket and supports standard RJ9 wiring for wall-mount installations.
