United States
Q
What are Vic, Vic2, and Vic3 Voice Cards?
A
Vic, Vic2, and Vic3 Voice Cards are modular telephony interfaces that enable high-quality voice processing, codec support, and seamless integration with PBX and VoIP systems.
Q
What are the key differences between Vic, Vic2, and Vic3 Voice Cards?
A
Vic2 adds enhanced DSP performance and additional channel density over Vic, while Vic3 further improves echo cancellation, supports advanced codecs like G.729, and offers gigabit Ethernet connectivity.
Q
Which telephony platforms are compatible with Vic series Voice Cards?
A
Vic series Voice Cards are compatible with major Asterisk-based PBX distributions, Linux telephony servers, and leading SIP/PRI gateways that support standard TDM or VoIP interfaces.
Q
How do I install a Vic, Vic2, or Vic3 Voice Card?
A
Power down your server, insert the Vic series card into an available PCIe slot, secure the bracket, power on, and install the vendor drivers following the included quick-start guide.
Q
What audio codecs are supported by Vic3 Voice Cards?
A
Vic3 Voice Cards support G.711, G.722, G.729, iLBC, GSM codecs and hardware-accelerated transcoding for hybrid TDM/VoIP deployments.
Q
Can Vic series Voice Cards be hot-swapped?
A
No, Vic, Vic2, and Vic3 Voice Cards require a system reboot for safe recognition and initialization of hardware resources.
Q
How do I update the firmware on a Vic Voice Card?
A
Download the latest firmware from the vendor support site, upload via CLI or GUI tool, and follow on-screen prompts to complete the secure update.
Q
What network interfaces do Vic2 and Vic3 Voice Cards support?
A
Vic2 provides multiple T1/E1/J1 ports, while Vic3 adds Gigabit Ethernet for SIP trunking alongside the existing TDM interfaces.
Q
How do I troubleshoot connectivity issues on a Vic series Voice Card?
A
Verify physical cabling, check port LEDs, review system logs for driver errors, ensure firmware and driver versions match, then reboot the host server.
Q
What warranty and support options are available for Vic Voice Cards?
A
All Vic series cards include a one-year hardware warranty, with optional extended support plans offering next-business-day replacement and 24/7 technical assistance.
Q
Where can I purchase genuine Vic, Vic2, and Vic3 Voice Cards?
A
Authorized resellers and the official vendor online store sell genuine Vic series Voice Cards with full warranty and support coverage.
Q
Are Vic series Voice Cards suitable for high-density VoIP applications?
A
Yes, Vic2 and Vic3 deliver high channel densities, advanced DSP, and robust SIP support ideal for large-scale VoIP deployments.
Q
What are the power requirements for Vic Voice Cards?
A
Vic series cards draw up to 15 W from the PCIe slot; verify your chassis power budget supports additional expansion cards before installation.
Q
How can I optimize audio quality on Vic2 and Vic3 Voice Cards?
A
Enable hardware echo cancellation, select the appropriate codec profile, adjust gain settings, and apply quality-of-service policies on your network.
Q
Do Vic series Voice Cards support SIP trunking out of the box?
A
Vic3 includes native SIP trunking over Gigabit Ethernet; Vic and Vic2 require an external gateway or software SIP stack for trunking functionality.
Q
How do I verify the serial number and authenticity of my Vic Voice Card?
A
Check the printed serial on the card bracket, cross-reference it on the vendor portal, and scan the included QR code to confirm genuine product status.
