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SW-CCM-UL-ARC
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LICENSE CALLMANAGER ARC ENTERPRISE ATTENDANT CONSOLE
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Hand-picked by our procurement team for standout value. This unit is offered at our sharpest price on current stock, verified against live market rates.
Name:
SW-CCM-UL-ARC
- Description:
- LICENSE CALLMANAGER ARC ENTERPRISE ATTENDANT CONSOLE
- Rating:
Added to cart 28 times recently
- Availability:
2 In stock - Ready to Ship
- Brand:
- Cisco
- GTIN:
- 882658245602
- Condition:
Certified Refurbished
Professionally inspected, bench-tested, and firmware-verified, with configurations wiped. Restored to full working order and backed by our warranty.
- Warranty:
- 3
- List Price:
$300.00
- Price:
$185.0038.3% off
Quantity:
1
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SW-CCM-UL-ARC Overview
SW-CCM-UL-ARC-LICENSE CALLMANAGER ARC ENTERPRISE ATTENDANT CONSOLE is a network management solution designed for IT administration in enterprise environments. This license software comes as a volume license with a lifetime duration and supports unlimited users and devices, offering a robust tool for managing enterprise call centers and attendant consoles.
SW-CCM-UL-ARC-LICENSE CALLMANAGER ARC ENTERPRISE ATTENDANT CONSOLE is delivered via email delivery as a digital key and utilizes online activation. It is compatible with Windows and cross-platform environments, making it ideal for SMBs, large enterprises, and IT management use cases while providing full multilingual support and a 64-bit downloadable format.
SW-CCM-UL-ARC price is $185.00, a 38.3% saving from the Cisco list price of $300.00. SW-CCM-UL-ARC is in stock and available for next-day dispatch. (terms applied)
Request bulk order quote for SW-CCM-UL-ARC for additional pricing. Browse the full Cisco Ip Phone License series or explore all Cisco products.
SW-CCM-UL-ARC Specifications
- Product Type
- Software License
- Brand
- Cisco
- Software Category
- Network Management
- License Type
- Volume
- License Duration
- Lifetime
- Use Case
- Enterprise
- User Count
- Unlimited
- Device Count
- Unlimited
- Platform Compatibility
- Windows
- Delivery Method
- Email Delivery
- Activation Type
- Online Activation
- Language Support
- Multilingual
- Bit Version
- 64-bit
- Software Format
- Downloadable
- Support Included
- Vendor Support Required
- Product Name
- SW-CCM-UL-ARC-LICENSE CALLMANAGER ARC ENTERPRISE ATTENDANT CONSOLE
- License Key Included
- Yes
- ESD (Electronic Software Delivery)
- Yes
- Product Region
- Global
SW-CCM-UL-ARC Use Case
Global Enterprise Reception with Prioritized Call Distribution
In a multinational enterprise with 20+ regional offices, reception teams deploy the SW-CCM-UL-ARC-LICENSE CallManager ARC Enterprise Attendant Console to intelligently route inbound calls by department, geography and priority. Leveraging real-time presence and directory-based search, operators reduce average handling time by 40%, ensure 99.9% SLA compliance and deliver a consistent, high-quality customer experience.
Emergency Response Coordination in Healthcare Networks
A healthcare network integrates the SW-CCM-UL-ARC-LICENSE CallManager ARC Enterprise Attendant Console to manage life-critical emergency lines, broadcast urgent alerts and instantly transfer high-priority cases to on-call specialists. The console’s real-time escalation rules and visual dashboards cut response times by 25%, streamline resource allocation and significantly improve patient outcomes.
Dedicated Executive Assistant Call Management
C-suite executive assistants utilize the SW-CCM-UL-ARC-LICENSE CallManager ARC Enterprise Attendant Console for VIP call screening, calendar-aware routing and seamless one-click transfers to mobile devices. Integrated presence, CRM lookup and custom macros reduce missed calls by 80%, boost assistant efficiency and enhance executive availability.
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Product Comparison Table 
| SW-CCM-UL-ARC |  IVR-50-OD-PORT |  SW-CCME-UL-9971 |  SW-CCME-UL-8961 |  SW-CCME-UL-7935 | |
|---|---|---|---|---|---|
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Software Category | Network Management | Other | Other | Network Management | Collaboration |
| License Type | Volume | Subscription | OEM | Subscription | OEM |
| License Duration | Lifetime | Monthly | Lifetime | 1 Year | Lifetime |
| Use Case | Enterprise | Enterprise | Enterprise | Business | Business |
| User Count | Unlimited | Unlimited | 1 User | 1 User | 1 User |
| Device Count | Unlimited | Unlimited | 1 Device | 1 Device | 1 Device |
| Delivery Method | Email Delivery | Digital Key | Digital Key | Digital Key | Digital Key |
| Activation Type | Online Activation | Online Activation | Online Activation | Online Activation | Online Activation |
| Language Support | Multilingual | Multilingual | English | English | English |
| Software Format | Downloadable | Downloadable | Downloadable | Downloadable | Downloadable |
| Support Included | Vendor Support Required | Yes | Yes | Yes | Yes |
| Product Name | SW-CCM-UL-ARC-LICENSE CALLMANAGER ARC ENTERPRISE ATTENDANT CONSOLE | IVR-50-OD-PORT-IVR-50-OD-PORT IPIVR 5.0 On Demand Payment | SW-CCME-UL-9971-SW-CCME-UL-9971 CCME PHONE LICENSE FOR 9971 IP PHONE | SW-CCME-UL-8961-SW-CCME-UL-8961 CCME PHONE LICENSE FOR 8961 IP PHONE | SW-CCME-UL-7935-SW-CCME-UL-7935 Cisco CallManager Express License For Single 7935 IP Phone |
| License Key Included | Yes | Yes | Yes | Yes | Yes |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | Yes | Yes |
| Product Region | Global | Global | Global | Global | Global |
Compliance & Coverage
100% Genuine Product Guarantee
Every unit is authentic, sourced through trusted and authorised channels, and serial-verified on request. Genuine networking and IT hardware, guaranteed, or your money back.
Up to 3-Year Warranty Coverage
New products are backed by up to 3 years of extended warranty, and certified refurbished units by up to 3 months, for dependable protection on every order. Coverage is clear, honoured in full, and confirmed on each product page.
Hassle-Free RMA & Returns
If a unit ever falls short, our streamlined RMA process gets a replacement to you fast, with advance replacement available to keep your network running. No jargon, no runaround.
Rigorously Tested & Quality Assured
Every device is inspected, bench-tested, and firmware-verified, with configurations wiped before dispatch. Additional testing can be arranged to confirm full working condition on request.
Expert Technical Support
Our specialists assist with compatibility, configuration, licensing, and installation, before and after you buy. Real hardware expertise, whenever you need it.
Fast Global Delivery
dispatched quickly and shipped worldwide from regional hubs, fully tracked and insured.
Reviews & Ratings
E
Ethan Monroe
4
Attendant console license improves workflow efficiency and call routing reliability.
N
Naomi Carroll
5
Easy to configure and professional performance.
C
Caleb Hayes
5
Seamless call management for enterprise users.
H
Hannah Barrett
4
Strong B2B solution with predictable results.
D
Derek Fletcher
5
Enhances user experience with reliable console control.
Questions & Answers
What is License CallManager ARC Enterprise Attendant Console?
License CallManager ARC Enterprise Attendant Console is a software license that activates advanced attendant console functionality within Cisco Unified CallManager for efficient call control and operator productivity.
Which Cisco Unified Communications Manager versions are supported?
License CallManager ARC Enterprise Attendant Console supports Cisco Unified Communications Manager versions 11.x and later, ensuring seamless integration and feature compatibility.
What key features does the Enterprise Attendant Console provide?
It provides real-time call monitoring, one-click transfer, presence status, directory lookup, and customizable call handling scripts for rapid operator response.
How does the licensing model work?
Licenses are sold per attendant seat and are perpetual, with optional annual support and software maintenance (SWSS) for upgrades and technical assistance.
What are the system requirements for installation?
A Windows 10/11 workstation, 4 GB RAM, 2 GHz dual-core CPU, .NET Framework 4.7.2 or later, and network connectivity to Cisco Unified CallManager.
How many concurrent operators can it support?
Each license covers one attendant console seat; you may deploy multiple seats as needed to support concurrent operators.
How do I purchase additional licenses?
Contact an authorized Cisco reseller with your SKU SW-CCM-UL-ARC to order additional attendant console licenses and SWSS bundles.
What is included in the purchase?
Each purchase includes a perpetual license key, access to the download package, and optional SWSS for support and software updates.
How do I install the Enterprise Attendant Console license?
Download the installer from Cisco.com, run the setup wizard on the target PC, enter your license key, and configure the CTI connection to CallManager.
How do I upgrade an existing license?
Submit a license upgrade request through your Cisco account, install the new license file, and restart the console application to activate new features.
What support options are available?
SWSS provides 24/7 technical support, software updates, and access to online resources for troubleshooting and best practices.
How does it improve call-handling efficiency?
By providing presence-driven routing, speed dials, and one-click transfers, it reduces average handling time and enhances caller experience.
Can I customize the attendant interface?
Yes, you can tailor screen layouts, speed-dial lists, and directory fields to match your organization’s workflow requirements.
What security features are included?
It leverages Cisco’s Secure CTI over TLS, role-based access controls, and directory authentication to protect call data and console access.
How do I troubleshoot common installation issues?
Verify network connectivity to CallManager, confirm license activation in Cisco Prime License Manager, and review installer logs in %ProgramData%\Cisco.