United States
Q
What is Poly Studio?
A
Poly Studio is a USB video bar that integrates a 4K camera, premium audio, and noise-blocking technology to deliver professional-grade video conferencing in small to medium rooms.
Q
What key features does Poly Studio offer?
A
Poly Studio features a 120° field of view 4K camera, automatic speaker framing, noise suppression, echo cancellation, and native USB connectivity for plug-and-play operation.
Q
Which models are available in the Poly Studio lineup?
A
The Poly Studio family includes Poly Studio P5 for personal desktops, Poly Studio X50 for small rooms, Poly Studio X30 for huddle spaces, and Poly Studio R30 for mid-sized rooms.
Q
What camera resolutions does Poly Studio support?
A
Poly Studio supports up to 4K UHD resolution at 30 fps and 1080p Full HD at 60 fps to ensure crisp, fluid video in every meeting.
Q
How does Poly Studio deliver high-quality audio?
A
Poly Studio uses an adaptive microphone array, advanced noiseBlockAI™, and stereo speakers to provide clear, natural sound and suppress background noise.
Q
Which conferencing platforms are compatible with Poly Studio?
A
Poly Studio is certified for Microsoft Teams, Zoom, Cisco Webex, and Google Meet, and also works with any application that supports USB video and audio.
Q
How do I install Poly Studio in a conference room?
A
Simply mount Poly Studio on the display or wall, connect via USB-C to your meeting room PC or Mac, and power the device with the included adapter—no drivers required.
Q
What system requirements are needed for Poly Studio?
A
Poly Studio requires a Windows 10/11 or macOS 10.14+ computer with an available USB-C port, 4 GB RAM, and Internet bandwidth of at least 2 Mbps for HD video.
Q
Can I use Poly Studio with laptops and mobile devices?
A
Yes. Poly Studio connects via USB to laptops or compatible tablets, offering full video and audio support without additional adapters on most modern devices.
Q
How do I update Poly Studio firmware?
A
Firmware updates can be applied through the Poly Lens desktop app or managed centrally via Poly Lens Cloud for seamless, over-the-air device refreshes.
Q
Does Poly Studio support remote device management?
A
Yes. Poly Studio integrates with Poly Lens Cloud for real-time monitoring, configuration, firmware management, and usage analytics from any browser.
Q
Which network protocols are supported by Poly Studio?
A
Poly Studio supports SIP/H.323, TLS, SRTP, HTTP/HTTPS, and STUN/TURN/ICE for secure, firewall-friendly connectivity in enterprise environments.
Q
How does Poly Studio ensure privacy and security?
A
Poly Studio employs hardware-based encryption, secure boot, periodic security patches, and data protection in transit and at rest to meet enterprise compliance standards.
Q
What warranty and support options are available for Poly Studio?
A
Poly Studio includes a one-year limited hardware warranty, with optional extended support plans offering advanced replacement and 24/7 technical assistance.
Q
How do I troubleshoot common issues with Poly Studio?
A
Use the Poly Lens app to run diagnostics, check cables and ports, verify firmware is current, and consult online guides or Poly support for step-by-step resolution.
Q
What accessories are compatible with Poly Studio?
A
Compatible accessories include wall mounts, expansion microphones, extension cables, and remote controls designed specifically for Poly Studio video bars.
