United States
Q
What types of cables & adapters does Jabra offer for headsets?
A
Jabra offers USB-A, USB-C, micro-USB charging cables, 3.5 mm audio cables, Electronic Hook Switch (EHS) adapters, and Bluetooth USB dongles to support wired and wireless connectivity for headsets and speakerphones.
Q
How can I identify the right Jabra charging cable for my headset model?
A
Check your headset’s charging port type in Jabra’s user guide or on the official support website. Match it to USB-C, micro-USB or Jabra proprietary connectors to ensure compatibility and optimal charging performance.
Q
Are Jabra audio cables compatible with third-party devices?
A
Jabra audio cables with standard 3.5 mm or USB connectors are compatible with most third-party devices. Proprietary cables and adapters require Jabra-certified headsets and ports to guarantee full functionality.
Q
How do I connect my Jabra headset to a desk phone using an Electronic Hook Switch (EHS) cable?
A
Plug the Jabra EHS adapter into your desk phone’s handset port and the headset base. Configure your phone settings for hands-free operation, following Jabra’s EHS compatibility guide for specific models.
Q
Can I use Jabra USB-C charging cables to fast-charge my headset?
A
Yes, Jabra USB-C charging cables support fast-charge protocols when paired with a compatible charger. Use a Jabra-approved power adapter to achieve up to 50% charge in 30 minutes.
Q
What adapters do I need to use my Jabra headset with a softphone?
A
Use the Jabra Link USB adapter matching your headset (e.g., Link 370 for mono headsets, Link 380a for stereo). Install Jabra Direct software for seamless integration with softphone platforms.
Q
How do I install a Jabra Link Bluetooth USB adapter on my computer?
A
Insert the Jabra Link Bluetooth USB adapter into an available USB port. Install or update Jabra Direct software, then press the device’s pairing button to connect your headset via Bluetooth.
Q
Why is my Jabra Link USB adapter not recognized by Windows?
A
Ensure Jabra Direct and the latest firmware are installed. Try a different USB port, disable power-saving USB settings, or use the official Jabra removal tool to clear previous pairings.
Q
Can Jabra cables & adapters support multiple headset connections?
A
Most Jabra adapters support only one headset per adapter. For multiple connections, use separate Jabra Link adapters or a Jabra docking station designed for multi-headset management.
Q
How do I replace a lost Jabra charging cable?
A
Order an original Jabra replacement cable from the official Jabra online store or an authorized reseller. Verify model compatibility before purchase to ensure proper fit and performance.
Q
Are Jabra cables & adapters covered under warranty?
A
Yes, Jabra cables and adapters carry a two-year warranty against manufacturing defects. Register your product on the Jabra website and present proof of purchase for warranty claims.
Q
How do I clean and maintain my Jabra audio cables?
A
Disconnect cables and gently wipe with a soft, lint-free cloth dampened with a mild detergent solution. Avoid abrasive cleaners and ensure all connectors are fully dry before reconnecting.
Q
What is the maximum supported cable length for Jabra headset cables?
A
Jabra’s standard headset cables range up to 1.5 meters (5 feet). For extended reach, use certified extension cables compatible with your Jabra headset model.
Q
Do Jabra audio adapters support digital noise cancellation?
A
Yes, Jabra’s advanced adapters such as Link 380a with integrated DSP support digital noise cancellation on compatible headsets, delivering clear audio in noisy environments.
Q
Where can I buy genuine Jabra cables & adapters?
A
Purchase authentic Jabra cables and adapters from the official Jabra online store, authorized resellers, or certified e-commerce partners to ensure genuine quality and warranty coverage.
