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Henry Wallace
5
24x7 FortiCare support responded quickly when issues arose.
FC-10-PC24E-247-02-DD
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24x7 FortiCare Contract
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FC-10-PC24E-247-02-DD
- Description:
- 24x7 FortiCare Contract
- Rating:
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-PC24E-247-02-DD Overview
FC-10-PC24E-247-02-DD is a state‐of‐the‐art wireless access point engineered for high-performance indoor networking. It supports dual-band operation on both the 2.4GHz and 5GHz frequency bands with Wi‑Fi 6 technology, delivering data rates up to 2.5Gbps while featuring advanced connectivity options such as MU‑MIMO and dynamic beamforming. The device is designed with an integrated omnidirectional antenna that provides robust coverage, making it ideal for large offices, educational campuses, and modern smart home networks.
FC-10-PC24E-247-02-DD offers versatile installation options with both ceiling and wall mount configurations, ensuring a seamless deployment in varied environments. With power-over-Ethernet (PoE) capability, comprehensive security features including WPA2 and WPA3, and cloud-ready management for simplified monitoring, this wireless access point is built to support a high density of devices reliably and securely while remaining compliant with FCC, CE, and RoHS standards.
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FC-10-PC24E-247-02-DD Specifications
- Product Type
- Wireless Access Point
- Wireless Type
- Access Point
- Wi-Fi Standard
- Wi-Fi 6
- Frequency Bands
- 2.4GHz / 5GHz
- Data Rate
- 2.5Gbps
- Max Range
- N/A
- Coverage Area
- N/A
- Connector Type
- RJ-45
- Antenna Type
- Omnidirectional
- Antenna Gain
- 5dBi
- MIMO Technology
- MU-MIMO
- Beamforming
- Yes
- Mounting Options
- Ceiling Mount / Wall Mount
- Power Supply
- PoE
- Mesh Networking
- Yes
- Ethernet Port
- 1x Gigabit
- Max Number of Devices Supported
- 250
- Protocols Supported
- 802.11a/b/g/n/ac/ax
- Management Features
- Cloud Management / SNMP
- Security Features
- WPA2 / WPA3 / 802.1X
- Compliance
- FCC / CE / RoHS
- Processor
- Quad-Core 1.2GHz
- Memory
- 1GB
- Outdoor Use
- No
- Product Name
- FC-10-PC24E-247-02-DD Wireless Access Point
- Height
- 2 inches
- Width
- 9 inches
- Depth
- 7 inches
- Weight
- 1.2 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-PC24E-247-02-DD |  FWF-50E-2R-BDL-900-DD |  FWF-60E-DSL |  FC-10-FW60F-159-02-DD |  FWF-60E-DSL-BDL-900-DD | |
|---|---|---|---|---|---|
| Antenna Gain | 5dBi | 5dBi | 3dBi | 5dBi | 5dBi |
| Antenna Type | Omnidirectional | Omnidirectional | Omnidirectional | Internal Omnidirectional | Omnidirectional |
| Beamforming | Yes | Yes | Yes | Yes | Yes |
| Compliance | FCC / CE / RoHS | FCC / CE / RoHS | FCC / CE / RoHS | FCC / CE / RoHS | FCC / CE / RoHS |
| Connector Type | RJ-45 | RJ‑45 | RJ-45 | RJ-45 | RJ-45 |
| Coverage Area | N/A | 2000 square feet | 1500 square feet | N/A | 2000 square feet |
| Data Rate | 2.5Gbps | 2.5Gbps | 1Gbps | 2.5Gbps | 2.5Gbps |
| Depth | 7 inches | 6 inches | 8 inches | 8 inches | 8 inches |
| Ethernet Port | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit |
| Frequency Bands | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz / 5GHz |
| Height | 2 inches | 4 inches | 4 inches | 2 inches | 3 inches |
| MIMO Technology | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO |
| Management Features | Cloud Management / SNMP | Cloud Management / SNMP | Cloud Management / SNMP | Cloud Management | Cloud Management |
| Max Number of Devices Supported | 250 | 200 | 50 | N/A | 128 |
| Max Range | N/A | 200 meters | 150 feet | 120 meters | 300 feet |
| Memory | 1GB | 1GB | 1GB | 1GB | 2GB |
| Mesh Networking | Yes | Yes | No | No | No |
| Mounting Options | Ceiling Mount / Wall Mount | Ceiling Mount / Outdoor Mount | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount / Pole Mount |
| Outdoor Use | No | Yes | No | No | Yes |
| Power Supply | PoE | PoE | PoE | PoE | PoE |
| Processor | Quad-Core 1.2GHz | Dual‑Core 1.2GHz | Dual-Core 1.2 GHz | Quad-Core 1.2GHz | Quad-Core 1.2GHz |
| Product Name | FC-10-PC24E-247-02-DD Wireless Access Point | FWF-50E-2R-BDL-900-DD Wireless Access Point | FWF-60E-DSL | FC-10-FW60F-159-02-DD | FWF-60E-DSL-BDL-900-DD |
| Product Type | Wireless Access Point | Wireless Access Point | Wireless DSL Router | Wireless Product | Wireless Access Point |
| Protocols Supported | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax / Ethernet | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax |
| Security Features | WPA2 / WPA3 / 802.1X | WPA2 / WPA3 / 802.1X | WPA2 / WPA3 / VPN | WPA2 / WPA3 | WPA2 / WPA3 / 802.1X |
| Weight | 1.2 lbs | 2 lbs | 1.5 lbs | 1.5 lbs | 1.5 lbs |
| Wi-Fi Standard | Wi-Fi 6 | Wi‑Fi 6 | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 |
| Width | 9 inches | 8 inches | 8 inches | 8 inches | 8 inches |
| Wireless Type | Access Point | Access Point | Access Point | Access Point | Access Point |
| Wi‑Fi Standard |
Reviews & Ratings
M
Martin Keaton
5
Professional and efficient support experience.
P
Paul Redmond
5
Support coverage provided peace of mind for production networks.
V
Victor Easton
5
Consistent response times from Fortinet support team.
A
Andrew Whitfield
4
Good value support contract for business critical systems.
Questions & Answers
What is the FC-10-PC24E-247-02-DD 24x7 FortiCare Contract?
The FC-10-PC24E-247-02-DD is a 24×7 FortiCare support contract providing around-the-clock technical assistance, hardware replacement, firmware upgrades, and proactive maintenance for Fortinet devices.
What support services are included in the 24×7 FortiCare Contract?
The contract includes 24×7 incident handling, next-business-day advanced hardware replacement, secure firmware updates, and access to Fortinet’s global support engineers via phone, email, and web portal.
How does 24×7 FortiCare support improve network uptime?
By offering continuous monitoring, rapid issue escalation, and guaranteed hardware replacement SLAs, FortiCare 24×7 minimizes downtime and ensures uninterrupted network availability.
What is the guaranteed hardware replacement time?
Under the FC-10-PC24E-247-02-DD contract, advanced hardware replacement is guaranteed within one business day after case validation, subject to regional logistics and stock availability.
How do I open a FortiCare support case?
You can initiate a support case via the Fortinet Support Portal, by emailing support@fortinet.com, or by calling the dedicated 24×7 support hotline listed in your service agreement.
Which channels can I use for 24×7 assistance?
FortiCare 24×7 assistance is available through the Fortinet Support Portal, email, live chat, and worldwide phone hotlines staffed by certified support engineers.
Can I track and manage support tickets online?
Yes. The Fortinet Support Portal provides real-time ticket tracking, status updates, case history, and direct messaging with support engineers for all open and closed cases.
Are firmware updates and upgrades included?
All released firmware updates and feature upgrades for covered Fortinet devices are included, ensuring you receive the latest security patches and software enhancements at no extra cost.
Does this contract include FortiGuard security services?
No. FortiGuard security services (e.g., antivirus, IPS, web filtering) are licensed separately. The FortiCare contract covers support and maintenance only.
What is the typical resolution time for a support request?
Resolution times vary by case severity. Critical issues (Severity 1) target a 4-hour initial response and best-effort resolution, while lower severities follow industry standard SLAs.
What is the contract term for FC-10-PC24E-247-02-DD?
The standard term is 12 months from activation. Multi-year options and synchronized renewal schedules are available for longer coverage periods.
How can I renew or upgrade my FortiCare contract?
Renewals and upgrades can be processed through your Fortinet reseller or the Fortinet Support Portal. Plan changes take effect upon payment and confirmation.
Are there geographic restrictions on support coverage?
FortiCare 24×7 offers global coverage, though hardware replacement SLAs may vary by country. Check regional availability in your service contract or with your reseller.
Does the contract include access to technical consultations?
Yes. FortiCare 24×7 customers receive unlimited technical consultations, architecture guidance, and best-practice recommendations from Fortinet certified engineers.
How does 24×7 FortiCare differ from standard support?
24×7 FortiCare provides continuous global assistance, faster hardware replacement SLAs, and proactive device health checks compared to standard business-hour support.
What Service Level Agreements (SLAs) are provided?
SLAs include a 4-hour response for critical cases, next-business-day hardware replacement, and tiered response times for lower-severity incidents, all defined in your support contract.