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FL-CUE-IVR-2
FL-CUE-IVR-2 Unity Express License - 2 IVR Session
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FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License - 2 IVR Session is a specialized software license designed for managing interactive voice response sessions in business communications. This license falls under the Other category and is offered as a retail solution with lifetime usage rights, delivered via a digital key and activated online for seamless integration.
The product supports optimal deployment in IT management environments for SMBs and enterprises, with compatibility primarily on Windows platforms and English language support. It is structured for a single user per license and one device, ensuring a straightforward installation process and a quick, efficient activation for cost-effective communication solutions.
FL-CUE-IVR-2 price is $772.00, a 44.9% saving from the Cisco list price of $1,400.00. FL-CUE-IVR-2 is in stock and available for next-day dispatch. (terms applied)
Request bulk order quote for FL-CUE-IVR-2 for additional pricing. Browse the full Cisco Unified Communication Licenses series or explore all Cisco products.
In high-volume retail environments, the FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License – 2 IVR Session powers two simultaneous Interactive Voice Response channels to automate order tracking, shipment updates and return authorizations. Benefit: Cuts live-agent call volume by up to 60%, accelerates self-service resolution and boosts customer satisfaction scores.
Small and mid-sized medical practices deploy the FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License – 2 IVR Session to host two concurrent patient dialogs, enabling callers to book, confirm or cancel appointments without human intervention. Outcome: Reduces front-desk workload by 50%, minimizes no-show rates by 30% and ensures HIPAA-compliant data capture.
Regional field operations leverage the FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License – 2 IVR Session to run English/Spanish voice menus on two parallel IVR sessions, authenticate technicians via PIN, capture job details and trigger real-time dispatch notifications. Result: Streamlines dispatch workflows by 40%, improves first-time fix rates and elevates on-site productivity.
To get the detailed certification, please go to the Compliance Center.
| FL-CUE-IVR-2 |  FL-CME-SRST-5= |  L-FL-GK-2911= |  FL-CME-SRST-25= |  BE6K-START-UCL35 | |
|---|---|---|---|---|---|
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Software Category | Other | Network Management | Network Management | Security | Virtualization |
| License Type | Retail | Perpetual | OEM | Retail | Volume |
| License Duration | Lifetime | Lifetime | Lifetime | Lifetime | Lifetime |
| Use Case | Business | Business | Enterprise | Enterprise | Enterprise |
| User Count | 1 User | 5 Users | N/A | N/A | N/A |
| Device Count | 1 Device | N/A | 1 Device | N/A | N/A |
| Platform Compatibility | Windows | Cross-Platform | N/A | Windows | Cross-Platform |
| Delivery Method | Digital Key | Digital Key | Digital Key | Physical Media | Digital Key |
| Activation Type | Online Activation | Online Activation | Online Activation | Online Activation | Online Activation |
| Language Support | English | English | English | English | English |
| Bit Version | N/A | N/A | N/A | 64-bit | 64-bit |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Software Format | Downloadable | Downloadable | Downloadable | Physical | Downloadable |
| Support Included | Yes | Vendor Support Required | Yes | Vendor Support Required | Vendor Support Required |
| Product Name | FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License - 2 IVR Session | FL-CME-SRST-5 Communication Manager Express or SRST - 5 seat license | L-FL-GK-2911=-Cisco 2900 License L-FL-GK-2911 Gatekeeper Feature E-Delivery PAK for Cisco 2911 | FL-CME-SRST-25=-CME OR SRST 25SEAT PAPER RTU | BE6K-START-UCL35-BE 6000 - UCL Starter Bundle with 35 Enh and 35 VM Licenses |
| License Key Included | Yes | Yes | Yes | Yes | Yes |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | No | Yes |
| Renewable | No | No | N/A | No | No |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Product Region | Global | Global | Global | Global | Global |
Two IVR session license worked smoothly for our basic call flows. No lag or session drops experienced.
Easy way to add IVR capacity. Performance was stable.
Integrated well with our existing Unity Express configuration.
Good small-scale IVR upgrade with predictable behavior.
Met our IVR needs without added complexity.
The FL-CUE-IVR-2 Unity Express License is a software authorization that enables up to two simultaneous Interactive Voice Response (IVR) sessions on your Unity Express platform.
The FL-CUE-IVR-2 license supports exactly two concurrent IVR sessions, allowing two callers to interact with your automated voice system at the same time.
Included features are customizable call routing, voice prompts, DTMF input handling and two concurrent IVR sessions for seamless customer self-service.
Log in to the Unity Express License Manager, upload the FL-CUE-IVR-2 license file, and follow the on-screen prompts to activate your two-session IVR capability.
Yes, you can upgrade to a higher-session license by purchasing an add-on license pack and applying it through the License Manager to increase concurrent IVR sessions.
To renew, purchase a renewal code before expiration, then enter it in the License Manager under the Renewal tab to extend your two-session IVR license.
The FL-CUE-IVR-2 license is compatible with Unity Express firmware version 8.0 and later on supported Cisco Integrated Services Routers.
You need a Unity Express module installed on a compatible Cisco ISR, at least 512 MB RAM and the latest supported firmware for proper IVR session handling.
After purchase, you’ll receive a license file and activation key; upload both in the Unity Express License Manager to complete activation instantly.
Yes, you can revoke the license from one Unity Express device and apply it to another using the License Manager's transfer feature.
Yes, FL-CUE-IVR-2 supports multiple languages for voice prompts and menus, enabling a global customer self-service experience.
Basic technical support is included for the term of your license; advanced support packages are available separately.
Unity Express checks the license file at runtime and enforces the two-session limit; excess calls receive a busy prompt automatically.
You can order FL-CUE-IVR-2 through your Cisco reseller or online store by specifying SKU FL-CUE-IVR-2 and completing the checkout process.
We accept credit card, purchase order and corporate invoicing for your FL-CUE-IVR-2 license purchase via official Cisco channels.
Download the Unity Express Configuration Guide from the Cisco website for step-by-step instructions on IVR setup and license management.