United States$5,000,000+
Inventory Delivered By
P
Patrick ONeill
5
Two IVR session license worked smoothly for our basic call flows. No lag or session drops experienced.
FL-CUE-IVR-2
FL-CUE-IVR-2 Unity Express License - 2 IVR Session
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FL-CUE-IVR-2
- Description:
- FL-CUE-IVR-2 Unity Express License - 2 IVR Session
- Rating:
Added to cart 28 times recently
- Availability:
In stock - Ready to Ship
- Brand:
- Cisco
- GTIN:
- 818249735450
- Condition:
- Warranty:
- 3
- List Price:
$1,400.00
- Price:
$772.0044.9% off
Quantity:
1
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FL-CUE-IVR-2 Overview
FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License - 2 IVR Session is a specialized software license designed for managing interactive voice response sessions in business communications. This license falls under the Other category and is offered as a retail solution with lifetime usage rights, delivered via a digital key and activated online for seamless integration.
The product supports optimal deployment in IT management environments for SMBs and enterprises, with compatibility primarily on Windows platforms and English language support. It is structured for a single user per license and one device, ensuring a straightforward installation process and a quick, efficient activation for cost-effective communication solutions.
FL-CUE-IVR-2 price is $772.00, a 44.9% saving from the Cisco list price of $1,400.00. FL-CUE-IVR-2 is in stock and available for next-day dispatch. (terms applied)
Request bulk order quote for FL-CUE-IVR-2 for additional pricing. Browse the full Cisco Unified Communication Licenses series or explore all Cisco products.
FL-CUE-IVR-2 Specifications
- Product Type
- Software License
- Software Category
- Other
- License Type
- Retail
- License Duration
- Lifetime
- Use Case
- Business
- User Count
- 1 User
- Device Count
- 1 Device
- Platform Compatibility
- Windows
- Delivery Method
- Digital Key
- Activation Type
- Online Activation
- Language Support
- English
- Bit Version
- N/A
- Cloud Integration
- N/A
- Software Format
- Downloadable
- Support Included
- Yes
- Product Name
- FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License - 2 IVR Session
- License Key Included
- Yes
- ESD (Electronic Software Delivery)
- Yes
- Renewable
- No
- Compliance Certifications
- N/A
- Product Region
- Global
FL-CUE-IVR-2 Use Case
Real-Time Order Status Automation for E-Commerce Support
In high-volume retail environments, the FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License – 2 IVR Session powers two simultaneous Interactive Voice Response channels to automate order tracking, shipment updates and return authorizations. Benefit: Cuts live-agent call volume by up to 60%, accelerates self-service resolution and boosts customer satisfaction scores.
Automated Patient Appointment Scheduling for Clinics
Small and mid-sized medical practices deploy the FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License – 2 IVR Session to host two concurrent patient dialogs, enabling callers to book, confirm or cancel appointments without human intervention. Outcome: Reduces front-desk workload by 50%, minimizes no-show rates by 30% and ensures HIPAA-compliant data capture.
Bilingual Field Service Dispatch for Regional Support Centers
Regional field operations leverage the FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License – 2 IVR Session to run English/Spanish voice menus on two parallel IVR sessions, authenticate technicians via PIN, capture job details and trigger real-time dispatch notifications. Result: Streamlines dispatch workflows by 40%, improves first-time fix rates and elevates on-site productivity.
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
 FL-CUE-IVR-2 |  FL-CME-SRST-5= |  L-FL-GK-2911= |  FL-CME-SRST-25= |  BE6K-START-UCL35 | |
|---|---|---|---|---|---|
| Activation Type | Online Activation | Online Activation | Online Activation | Online Activation | Online Activation |
| Bit Version | N/A | N/A | N/A | 64-bit | 64-bit |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Delivery Method | Digital Key | Digital Key | Digital Key | Physical Media | Digital Key |
| Device Count | 1 Device | N/A | 1 Device | N/A | N/A |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | No | Yes |
| Language Support | English | English | English | English | English |
| License Duration | Lifetime | Lifetime | Lifetime | Lifetime | Lifetime |
| License Key Included | Yes | Yes | Yes | Yes | Yes |
| License Type | Retail | Perpetual | OEM | Retail | Volume |
| Platform Compatibility | Windows | Cross-Platform | N/A | Windows | Cross-Platform |
| Product Name | FL-CUE-IVR-2-FL-CUE-IVR-2 Unity Express License - 2 IVR Session | FL-CME-SRST-5 Communication Manager Express or SRST - 5 seat license | L-FL-GK-2911=-Cisco 2900 License L-FL-GK-2911 Gatekeeper Feature E-Delivery PAK for Cisco 2911 | FL-CME-SRST-25=-CME OR SRST 25SEAT PAPER RTU | BE6K-START-UCL35-BE 6000 - UCL Starter Bundle with 35 Enh and 35 VM Licenses |
| Product Region | Global | Global | Global | Global | Global |
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Renewable | No | No | N/A | No | No |
| Software Category | Other | Network Management | Network Management | Security | Virtualization |
| Software Format | Downloadable | Downloadable | Downloadable | Physical | Downloadable |
| Support Included | Yes | Vendor Support Required | Yes | Vendor Support Required | Vendor Support Required |
| Use Case | Business | Business | Enterprise | Enterprise | Enterprise |
| User Count | 1 User | 5 Users | N/A | N/A | N/A |
Reviews & Ratings
L
Lauren Phillips
4
Easy way to add IVR capacity. Performance was stable.
D
David Nguyen
5
Integrated well with our existing Unity Express configuration.
C
Chris Wallace
3
Good small-scale IVR upgrade with predictable behavior.
A
Angela Foster
4
Met our IVR needs without added complexity.
Questions & Answers
What is the FL-CUE-IVR-2 Unity Express License?
The FL-CUE-IVR-2 Unity Express License is a software authorization that enables up to two simultaneous Interactive Voice Response (IVR) sessions on your Unity Express platform.
How many IVR sessions does the FL-CUE-IVR-2 license support?
The FL-CUE-IVR-2 license supports exactly two concurrent IVR sessions, allowing two callers to interact with your automated voice system at the same time.
Which features are included in the FL-CUE-IVR-2 Unity Express License?
Included features are customizable call routing, voice prompts, DTMF input handling and two concurrent IVR sessions for seamless customer self-service.
How do I install the FL-CUE-IVR-2 license on my Unity Express system?
Log in to the Unity Express License Manager, upload the FL-CUE-IVR-2 license file, and follow the on-screen prompts to activate your two-session IVR capability.