United States
Name:
HZ8-A10-AERC-3P-SSS-C
- Description:
- Production Support/Subscription for Horizon 8 Advanced Add-on 10 Pack CCU.
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Fast Response: Get your custom quote within 5-10 minutes during business hours (Mon-Fri, 6:00 AM – 6:00 PM PST)
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
HZ8-A10-AERC-3P-SSS-C Overview
HZ8-A10-AERC-3P-SSS-C-Production Support/Subscription for Horizon 8 Advanced Add-on 10 Pack CCU. is a subscription-based software support package designed for virtualization environments. This product belongs to the virtualization software category and is engineered to integrate seamlessly with Horizon 8 Advanced Add-on applications across multiple platforms.
HZ8-A10-AERC-3P-SSS-C-Production Support/Subscription for Horizon 8 Advanced Add-on 10 Pack CCU. offers a subscription license with a standard 1-year duration, catering to enterprises and IT administrators managing virtual desktop infrastructures. Delivered via digital key with an online activation process, the product is optimized for cross-platform compatibility and supports 10 users for efficient production support.
What is the price of HZ8-A10-AERC-3P-SSS-C?
Pricing for HZ8-A10-AERC-3P-SSS-C is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for HZ8-A10-AERC-3P-SSS-C.
Explore more options from Software Licenses or explore other Vmware products.
HZ8-A10-AERC-3P-SSS-C Specifications
| Product Type | Software License |
| Software Category | Virtualization |
| License Type | Subscription |
| License Duration | 1 Year |
| Use Case | Enterprise |
| User Count | 10 Users |
| Device Count | N/A |
| Platform Compatibility | Cross-Platform |
| Delivery Method | Digital Key |
| Activation Type | Online Activation |
| Language Support | English |
| Bit Version | N/A |
| Cloud Integration | N/A |
| Software Format | N/A |
| Support Included | Yes |
| Product Name | HZ8-A10-AERC-3P-SSS-C-Production Support/Subscription for Horizon 8 Advanced Add-on 10 Pack CCU. |
| License Key Included | Yes |
| ESD (Electronic Software Delivery) | Yes |
| Renewable | Yes |
| Compliance Certifications | N/A |
| Product Region | Global |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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|---|---|---|---|---|---|
| Activation Type | Online Activation | Online Activation | Online Activation | Online Activation | Online Activation |
| Bit Version | 64-bit | N/A | 64-bit | 64-bit | 64-bit |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Delivery Method | Digital Key | Digital Key | Digital Key | Digital Key | Digital Key |
| Device Count | 1 Device | N/A | Unlimited | N/A | 1 Device |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | Yes | Yes |
| Language Support | English | English | English | English | Multilingual |
| License Duration | 1 Year | 1 Year | 1 Year | Lifetime | Lifetime |
| License Key Included | Yes | Yes | Yes | Yes | Yes |
| License Type | Subscription | Subscription | Subscription | Volume | Retail |
| Platform Compatibility | Windows | Cross-Platform | Cross-Platform | Cross-Platform | Cross-Platform |
| Product Name | WS-PLAY-P-SSS-A-ACAD PROD SNS WKSTN PLYR 1YR | HZ8-A10-AERC-3P-SSS-C-Production Support/Subscription for Horizon 8 Advanced Add-on 10 Pack CCU. | NX-DC-ADV-P-SSS-A-NX-DC-ADV-P-SSS-A - Subscription | VMware Horizon Advanced to Horizon 8 Enterprise Upgrade (10 Pack Named Users) | WS17-PLAY-UG-C-UG WKSTN 15 PLYR OR WKSTN 16 PL YR WKSTN 17 PLYR |
| Product Region | Global | Global | Global | Global | Global |
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Renewable | Yes | Yes | Yes | N/A | No |
| Software Category | Other | Virtualization | Security | Virtualization | Virtualization |
| Software Format | Downloadable | N/A | Downloadable | Downloadable | Downloadable |
| Support Included | Vendor Support Required | Yes | Yes | Yes | Yes |
| Use Case | Education | Enterprise | Enterprise | Enterprise | Enterprise |
| User Count | 1 User | 10 Users | Unlimited | 10 Users | 1 User |
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Questions & Answers
Q
What is the Production Support/Subscription for Horizon 8 Advanced Add-on 10 Pack CCU (SKU: HZ8-A10-AERC-3P-SSS-C)?
A
It’s a one-year subscription that provides 24/7 production support and software updates for a 10-unit concurrent connection license of VMware Horizon 8 Advanced.
Q
What does the 10 Pack CCU cover?
A
The 10 Pack CCU covers up to ten simultaneous user sessions on Horizon 8 Advanced desktops and published applications.
Q
Which support levels are included in this subscription?
A
You receive 24/7 technical support with defined SLAs for severity levels 1–4, including phone, email, and web-based case management.
Q
What is the standard term for this subscription?
A
The standard term is 12 months from the activation date, with reminder notices starting 90 days before expiration.
Q
How do I renew or extend my Production Support subscription?
A
Renew or extend by contacting your VMware reseller or logging into the MyVMware portal up to 30 days before expiration.
Q
How can I purchase SKU HZ8-A10-AERC-3P-SSS-C?
A
Purchase through an authorized VMware partner, reseller, or directly via the VMware online store or MyVMware portal.
Q
What are the SLA response times for production support?
A
Critical issues receive a one-hour response, high a four-hour response, medium an eight-hour response, and low a 24-hour response.
Q
Which platforms and versions are compatible?
A
Compatible with VMware Horizon 8 Advanced and VMware vSphere 6.7 or later, running on supported Windows or Linux host OS versions.
Q
How many concurrent sessions are permitted?
A
This add-on entitles you to up to ten simultaneous Horizon 8 user sessions.
Q
Can I upgrade from a 10 Pack CCU to a larger pack?
A
Yes. You can upgrade to higher-count CCU packs by adding a support amendment via your VMware reseller or MyVMware.
Q
Are software updates and upgrades included?
A
Yes. The subscription covers all minor updates, patches, and major version upgrades released during your term.
Q
How is support delivered?
A
Support is delivered via the MyVMware support portal, phone, and email with full case tracking and escalation procedures.
Q
Can I transfer or reassign this subscription?
A
Subscriptions are non-transferable except as permitted under VMware’s EULA, typically limited to company-wide asset reassignments.
Q
What is the difference between Production and Basic Support?
A
Production Support offers 24/7 coverage and faster SLA targets, while Basic Support is business-hours only with longer response times.
Q
How do I escalate a support case?
A
Log into MyVMware, update the case severity, or request escalation through your VMware support engineer for high-impact issues.
Q
Are training or onboarding services included?
A
No formal training is included, but you gain full access to VMware’s Knowledge Base, community forums, and product documentation.
Q
What prerequisites are required before activating support?
A
You must have a valid Horizon 8 Advanced license, vSphere host infrastructure, and a registered MyVMware account.
