United States
Q
What is a Poly Phone?
A
A Poly Phone is a business-grade desk phone offering advanced audio, video and collaboration features designed for enterprise communication.
Q
Which Poly Phone model is best for small businesses?
A
The Poly CCX 400 is ideal for small businesses, delivering essential calling features, HD audio and simplified device management.
Q
How do I set up a Poly Phone?
A
Connect the phone to power or PoE, attach an Ethernet cable, power it on, and follow the on-screen setup wizard to configure network and SIP settings.
Q
Are Poly Phones compatible with Microsoft Teams?
A
Yes, Poly CCX and VVX series phones support Microsoft Teams natively, including a dedicated Teams button and deep platform integration.
Q
How do I update firmware on a Poly Phone?
A
Sign in to Polycom Device Management or the phone’s web GUI, go to Software Update, upload the latest firmware file and apply the update.
Q
What network requirements do Poly Phones need?
A
Poly Phones require a stable Ethernet connection, DHCP or static IP, PoE or AC power, and open SIP/TLS and SRTP network ports.
Q
Can I use a headset with a Poly Phone?
A
Yes, Poly Phones support analog, USB and Bluetooth headsets via a 3.5 mm jack, USB port or Bluetooth pairing.
Q
What warranty and support options come with Poly Phones?
A
Poly Phones include a one-year limited hardware warranty, with optional extended warranties up to five years and enterprise support plans.
Q
How do I reset a Poly Phone to factory settings?
A
On the device menu, navigate to Settings > Basic > Administration Settings > Reset to Defaults, enter the admin password and confirm.
Q
Do Poly Phones support HD audio?
A
Yes, Poly Phones feature Polycom HD Voice and wideband audio codecs such as G.722 for crystal-clear voice quality.
Q
What integrations do Poly Phones offer?
A
Poly Phones integrate with Microsoft Teams, Zoom, Skype for Business, Webex and most SIP-based unified communication platforms.
Q
How can I troubleshoot common Poly Phone issues?
A
Restart the phone, verify network and SIP settings, check firmware version and use built-in diagnostics or the Poly support portal.
Q
Is Power over Ethernet (PoE) required for Poly Phones?
A
PoE simplifies installation, but most Poly Phones also support an optional AC power adapter for environments without PoE.
Q
How do I configure VLAN on a Poly Phone?
A
Go to Settings > Network Configuration > VLAN Settings, enable VLAN support and enter the appropriate VLAN ID.
Q
How do I register a Poly Phone to a SIP server?
A
In the web interface or device menu, enter the SIP server address, extension, authentication username and password under SIP Account settings.
Q
What security features do Poly Phones have?
A
Poly Phones include 802.1X network authentication, TLS/SRTP encryption, secure boot and certificate-based provisioning for secure communications.
