United States$5,000,000+
Inventory Delivered By
N
Nathan Coleman
5
Two-session IVR e-delivery license handled basic call flows smoothly.
L-FL-CUE-IVR-2=
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Ready to Ship
CISCO UNITY EXPRESS - 2 IVR SESSION E-DELIVERY PAK
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L-FL-CUE-IVR-2=
- Description:
- CISCO UNITY EXPRESS - 2 IVR SESSION E-DELIVERY PAK
- Rating:
Added to cart 28 times recently
- Availability:
In stock - Ready to Ship
- Brand:
- Cisco
- GTIN:
- 882658296635
- Condition:
- Warranty:
- 3
- List Price:
$1,400.00
- Price:
$698.0050.1% off
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1
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L-FL-CUE-IVR-2= Overview
L-FL-CUE-IVR-2=-CISCO UNITY EXPRESS - 2 IVR SESSION E-DELIVERY PAK is a collaboration software solution designed to enhance Unified Communications with interactive voice response capabilities. It is delivered as a digital key through email delivery, comes with a volume license offering a lifetime duration, and is ideal for business use in SMBs and enterprises requiring efficient IVR session management.
This Cisco Unity Express package is engineered for compatibility with cross-platform management environments, supporting online activation and multilingual interfaces for diverse operational settings. It is targeted at IT management and unified communications use cases, ensuring seamless integration and high-quality performance with a straightforward activation process.
L-FL-CUE-IVR-2= price is $698.00, a 50.1% saving from the Cisco list price of $1,400.00. L-FL-CUE-IVR-2= is in stock and available for next-day dispatch. (terms applied)
Request bulk order quote for L-FL-CUE-IVR-2= for additional pricing. Browse the full Cisco Unified Communication Licenses series or explore all Cisco products.
L-FL-CUE-IVR-2= Specifications
- Use Case
- Business
- Product Type
- Software License
- License Duration
- Lifetime
- User Count
- N/A
- Device Count
- N/A
- Activation Type
- Online Activation
- Bit Version
- N/A
- Cloud Integration
- N/A
- License Key Included
- Yes
- ESD (Electronic Software Delivery)
- Yes
- Compliance Certifications
- N/A
- Product Region
- Global
- Software Format
- Downloadable
- Renewable
- N/A
- Support Included
- Yes
- Delivery Method
- Email Delivery
- Platform Compatibility
- Cross-Platform
- License Type
- Volume
- Language Support
- Multilingual
- Software Category
- Collaboration
- Product Name
- L-FL-CUE-IVR-2=-CISCO UNITY EXPRESS - 2 IVR SESSION E-DELIVERY PAK
L-FL-CUE-IVR-2= Use Case
Automated Appointment Scheduling for Multi-Site Healthcare Clinics
Deploy L-FL-CUE-IVR-2 (Cisco Unity Express 2 IVR Session E-Delivery Pak) to handle incoming patient calls across multiple clinic locations. The IVR system intelligently routes callers, confirms insurance details, and schedules appointments in real time. Outcome: 80% reduction in manual call transfers, 60% faster booking throughput, and improved patient satisfaction through 24/7 availability and secure data handling.
24/7 Multilingual Customer Support for Global E-Commerce Retailers
Implement Cisco Unity Express IVR with E-Delivery Pak to power a self-service portal supporting six languages. Customers can track orders, request returns, or escalate issues without agent intervention. Outcome: 50% fewer live-agent calls, 30% lift in customer retention, and consistent brand experience worldwide via automated prompts and real-time e-delivery of transaction confirmations.
Real-Time Emergency Dispatch and Field-Service Notifications for Utilities
Leverage L-FL-CUE-IVR-2 to automate critical alerts and job-ticket assignments when outages or safety events occur. The system delivers voice and SMS notifications to on-call technicians, confirms receipt, and escalates unacknowledged alerts. Outcome: 40% faster technician mobilization, 99.9% SLA adherence for emergency response, and audit-ready logs ensuring compliance and operational transparency.
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| L-FL-CUE-IVR-2= |  FL-GK-2921 |  FL-VXML-12 |  L-FL-CUE-MBX-5= |  L-FL-TCV-USER-1= | |
|---|---|---|---|---|---|
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Software Category | Collaboration | Security | Other | Collaboration | Collaboration |
| License Type | Volume | Volume | Volume | Volume | Perpetual |
| License Duration | Lifetime | Lifetime | Lifetime | Lifetime | Lifetime |
| Use Case | Business | Enterprise | Business | Enterprise | Business |
| User Count | N/A | 100+ Users | N/A | 5 Users | 1 User |
| Device Count | N/A | Unlimited | N/A | N/A | N/A |
| Platform Compatibility | Cross-Platform | Cross-Platform | Cross-Platform | N/A | N/A |
| Delivery Method | Email Delivery | Digital Key | Digital Key | Email Delivery | Email Delivery |
| Activation Type | Online Activation | Online Activation | Online Activation | Online Activation | Online Activation |
| Language Support | Multilingual | English | English | English | English |
| Bit Version | N/A | 64-bit | N/A | N/A | N/A |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Software Format | Downloadable | Downloadable | Downloadable | N/A | N/A |
| Support Included | Yes | Yes | Vendor Support Required | Vendor Support Required | Vendor Support Required |
| Product Name | L-FL-CUE-IVR-2=-CISCO UNITY EXPRESS - 2 IVR SESSION E-DELIVERY PAK | FL-GK-2921-GATEKEEPER FEATURE LICS 2921 PLATFORM | FL-VXML-12-FL-VXML-12 VoiceXML Feature License Up To 12 Sessions | L-FL-CUE-MBX-5=-L-FL-CUE-MBX-5 Cisco Unity Express - 5 mailbox E-Delivery PAK | L-FL-TCV-USER-1=-L-FL-TCV-USER-1 Cisco Unity Express - 1 time card view user E-Delivery PAK |
| License Key Included | Yes | Yes | Yes | Yes | Yes |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | Yes | Yes |
| Renewable | N/A | No | No | No | No |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Product Region | Global | Global | Global | Global | Global |
Reviews & Ratings
B
Brian Jenkins
5
Easy way to add IVR capacity without complexity.
P
Paul Richards
5
Stable IVR sessions during testing.
K
Kevin Lawson
5
Good fit for small IVR needs.
M
Matthew Owens
4
Predictable and reliable IVR performance.
Questions & Answers
What is the Cisco Unity Express 2 IVR Session E-Delivery Pack?
The Cisco Unity Express 2 IVR Session E-Delivery Pack (SKU L-FL-CUE-IVR-2=) is a software license that enables two concurrent Interactive Voice Response sessions on a compatible Cisco Unity Express platform.
How do I purchase the Cisco Unity Express 2 IVR Session E-Delivery Pack?
You can purchase the e-delivery pack through an authorized Cisco partner or the Cisco Commerce Workspace; simply reference SKU L-FL-CUE-IVR-2=.
How do I activate my Cisco Unity Express IVR session license?
Log in to Cisco Smart Software Manager, register your product instance, and apply the entitlement posted by Cisco to automatically activate your two IVR sessions.
Which hardware platforms support the Cisco Unity Express 2 IVR Session license?
This license is supported on Cisco Integrated Services Routers with a Unity Express Module (e.g., ISR 4000 series) running Cisco IOS Software release 15.3(3) or later.
Can I increase the number of IVR sessions beyond two?
Yes. To scale beyond two sessions, purchase additional IVR session e-delivery packs (e.g., L-FL-CUE-IVR-4= for four sessions).
How do I install the Cisco Unity Express IVR session license using Cisco Smart Software Manager?
After purchase, sync your device with Cisco Smart Software Manager, retrieve the entitlement, and use the CLI command `license install <license-file>` on your Unity Express module.
What are the system requirements for Cisco Unity Express 2 IVR sessions?
You need a supported ISR with Unity Express module, at least 512 MB DRAM, 128 MB flash, and Cisco IOS release 15.3(3) or higher.
How does e-delivery benefit my deployment of Cisco Unity Express?
E-delivery provides instant license entitlement, centralized management via Cisco Smart Software Manager, and eliminates shipping delays associated with physical media.
How long does it take to receive my e-delivered Cisco Unity Express license?
License entitlement is typically available within minutes of purchase, depending on partner processing and Cisco Smart Software Manager synchronization.
Does the Cisco Unity Express IVR pack include support and maintenance?
No. The e-delivery pack only provides the IVR session license. Support and maintenance must be purchased separately through Cisco SMARTnet.
Can I transfer my Cisco Unity Express IVR session license to another device?
Yes. Use Cisco Smart Software Manager to revoke the license from the original device and assign it to the new Unity Express module.
What is the renewal process for the Cisco Unity Express IVR session license?
IVR session licenses do not expire. Renewal applies only to SMARTnet support contracts, which can be extended through your Cisco partner.
How can I troubleshoot activation errors for Cisco Unity Express licenses?
Verify device registration in Cisco Smart Software Manager, check network connectivity to Cisco licensing servers, and review the `show license detail` output on your device.
Are software updates included with my Cisco Unity Express IVR license?
No. Software updates require a valid SMARTnet service contract. The IVR license alone does not grant access to IOS or Unity Express software downloads.
What security features are available in Cisco Unity Express 2 IVR sessions?
Security features include TLS encryption for SIP signaling, secure RTP media streams, and role-based CLI access on the Unity Express module.
How do I verify the status of my Cisco Unity Express IVR license?
Run the CLI command `show license summary` on the Unity Express module to confirm active IVR entitlements and usage statistics.
Where can I find documentation and user guides for Cisco Unity Express IVR?
Access the latest Cisco Unity Express documentation on Cisco’s official website under the Unity Express section or via the Cisco Product Documentation portal.