United States
Q
What is the ASR Router?
A
The ASR Router is a high-performance dual-band Wi-Fi device that delivers speeds up to 3 Gbps, advanced security, and flexible management for home and small office networks.
Q
How do I set up my ASR Router for the first time?
A
Connect the ASR Router to your modem and power source, open a browser at 192.168.1.1 or the mobile app, then follow the guided setup wizard to configure SSID, password, and admin credentials.
Q
What internet speeds can the ASR Router support?
A
The ASR Router supports up to 3 Gbps over dual-band Wi-Fi (2.4 GHz and 5 GHz) and full Gigabit Ethernet throughput on its LAN ports for ultra-fast wired connections.
Q
How do I update the firmware on my ASR Router?
A
Log in to the ASR Router web interface, go to Administration > Firmware Update, upload the downloaded firmware file from our support site, and click ‘Upgrade’ to install and reboot.
Q
Does the ASR Router support dual-band Wi-Fi?
A
Yes, the ASR Router broadcasts both 2.4 GHz and 5 GHz bands simultaneously, optimizing range and throughput for all connected devices.
Q
How can I secure my ASR Router against unauthorized access?
A
Enable WPA3 encryption, change the default admin username and password, disable WPS, and keep firmware up to date to protect your network from intruders.
Q
Can I use the ASR Router with IPv6?
A
Yes, the ASR Router offers full IPv6 support with automatic address assignment (SLAAC/DHCPv6) and firewall rules to ensure compatibility with next-generation networks.
Q
What is the warranty on the ASR Router?
A
The ASR Router comes with a two-year limited hardware warranty covering defects in materials and workmanship under normal residential or commercial use.
Q
How do I configure parental controls on the ASR Router?
A
Access the web interface or mobile app, navigate to Security > Parental Controls, create profiles for each device, and set time limits or content filters per schedule.
Q
Does the ASR Router support guest Wi-Fi networks?
A
Yes, you can enable a secure guest SSID with isolated traffic, bandwidth limits, and custom captive portals under Wireless > Guest Network settings.
Q
How do I perform a factory reset on my ASR Router?
A
Press and hold the reset button on the router’s back panel for 10 seconds until LEDs flash, then release to restore all settings to factory defaults.
Q
What troubleshooting steps should I take if my ASR Router drops connection?
A
Restart your modem and router, verify cables, update firmware, check signal interference, and review logs under System > Diagnostics for error details.
Q
Is the ASR Router compatible with mesh networking?
A
Yes, the ASR Router can integrate with our optional mesh satellites using a wireless backhaul to extend seamless Wi-Fi coverage throughout your home or office.
Q
How do I set up a VPN pass-through on the ASR Router?
A
Enable IPsec or PPTP pass-through under Security > VPN, then define port forwarding rules for UDP 500, UDP 4500, and protocol 50 as required by your VPN client.
Q
What quality of service (QoS) features does the ASR Router offer?
A
The ASR Router provides application-based QoS, device priority, and bandwidth allocation controls under Traffic Management to optimize gaming, streaming, and VoIP.
Q
How can I monitor real-time network usage on my ASR Router?
A
Open the web interface or mobile app and view the Dashboard or Traffic Statistics sections for real-time charts of bandwidth use per device and application.
Q
Where can I purchase the ASR Router and what payment methods are accepted?
A
The ASR Router is available through our official website and authorized resellers; we accept major credit cards, PayPal, and financing options at checkout.
