Q
What are HPE server licenses?
A
HPE server licenses are digital entitlement keys that grant access to firmware updates, management tools, and optional software features on HPE ProLiant, Apollo, and Synergy servers.
Q
What license models are available for HPE servers?
A
HPE offers perpetual licenses (one-time purchase) and term-based subscription licenses (annual or multi-year) for server software, management tools, and add-on features to suit various budgeting and lifecycle needs.
Q
How do I purchase HPE server licenses?
A
You can purchase HPE server licenses through authorized HPE partners or the HPE Passport online store by selecting required SKUs, specifying your server product number, and choosing the desired license term.
Q
Can I transfer HPE server licenses to new hardware?
A
Perpetual licenses may be transferred between eligible HPE servers via the HPE License Management portal. Subscription licenses are non-transferable but can be reassigned to the same server under the subscription agreement.
Q
What is HPE License Mobility?
A
HPE License Mobility allows customers with active support agreements to reassign eligible perpetual licenses across HPE hardware without repurchasing, subject to terms defined in the HPE Pointnext Services contract.
Q
How do I renew or upgrade my HPE server licenses?
A
Renew or upgrade through HPE Passport or an authorized partner by providing your current license serial number and selecting the new term or feature package to seamlessly extend or expand entitlements.
Q
What is the difference between perpetual and subscription HPE server licenses?
A
Perpetual licenses grant indefinite use of features after a one-time purchase, with optional annual support. Subscription licenses provide software access and support for a fixed term, including updates and technical assistance.
Q
How do I view or manage my HPE server license entitlements?
A
Use the HPE License Management portal or HPE OneView console to view license keys, activation status, and renewal dates, providing centralized reporting and compliance tracking.
Q
How do I activate HPE server licenses?
A
Activate licenses via the HPE iLO interface or HPE OneView by entering your entitlement key; the system validates the key online and immediately unlocks the licensed features.
Q
Are HPE server licenses tied to specific hardware?
A
Perpetual licenses bind the entitlement key to a server’s unique UUID. License Mobility and transfer options permit reassignment under HPE policy. Subscription licenses reference the server serial number for the term.
Q
How does HPE handle license compliance and audits?
A
HPE conducts periodic compliance checks through customer-submitted inventories and automated portal audits. Notifications are issued for any discrepancies, and customers can resolve them by purchasing additional entitlements.
Q
What support is included with an HPE server license?
A
Licenses include access to firmware updates, security patches, remote monitoring, and technical support per the service level agreement. Premium plans add 24/7 support and proactive health checks.
Q
Can I use HPE server licenses in virtualized environments?
A
Yes, eligible HPE server licenses support hypervisors such as VMware ESXi, Microsoft Hyper-V, and KVM. Apply entitlements per virtual host or cluster based on the license SKU guidelines.
Q
How do I retrieve lost HPE server license keys?
A
Retrieve lost keys from the HPE License Management portal or contact HPE Support with proof of purchase. Authorized representatives can reissue entitlement keys linked to your account.
Q
What happens if my HPE server license expires?
A
Expired licenses lose access to firmware updates, security patches, and technical support. Existing features remain functional, but no new updates or support are available until renewal.
Q
How do I upgrade HPE server firmware with licensed features?
A
Use HPE Smart Update Manager or HPE OneView to apply firmware bundles. Licensed features are automatically unlocked when valid entitlement keys are detected during the update process.