United States
Q
What are HPE licenses and why are they required?
A
HPE licenses authorize specific software features on Hewlett Packard Enterprise hardware or applications, ensuring legal use and unlocking advanced functionality.
Q
What types of HPE licenses does HPE offer?
A
HPE offers perpetual, subscription, term‐based and capacity‐based licenses to accommodate varying usage models and budget requirements.
Q
How do I purchase HPE licenses?
A
You can buy HPE licenses directly through HPE’s online storefront or authorized channel partners by selecting the appropriate SKU and completing the order process.
Q
How do I activate an HPE license?
A
After purchase, log into the HPE Support Center, navigate to License Management, enter your entitlement certificate number, and download the activation key.
Q
What is the difference between perpetual and subscription HPE licenses?
A
Perpetual licenses are one‐time purchases granting indefinite feature access, while subscriptions require periodic renewals and include updates and support.
Q
How do I renew my HPE license subscription?
A
To renew, log into the HPE Support Center, locate your expiring license in the License Management portal, and follow the renewal prompts.
Q
Can I transfer my HPE license to a different server?
A
Yes, most HPE perpetual licenses can be reassigned by deactivating them on the original server and reactivating on the new hardware via the HPE License Portal.
Q
How can I centrally manage multiple HPE licenses?
A
Use the HPE License Portal or HPE OneView to consolidate, allocate and monitor all your licenses from a single dashboard.
Q
Where do I find my HPE license entitlement certificate?
A
Your entitlement certificate, which contains the license key, is available in your HPE Support Center account under Purchased Software > Entitlement Certificates.
Q
How do I upgrade an existing HPE license?
A
Purchase the upgrade SKU from HPE or a partner, then apply the new entitlement certificate in the License Portal to extend feature levels.
Q
What support services are included with HPE licenses?
A
Subscription licenses include software updates, feature enhancements and technical support, while perpetual licenses generally include a limited support term.
Q
How do I monitor HPE license usage and compliance?
A
Use HPE License Portal reports or integrate with HPE OneView to track installed licenses, feature consumption and compliance status.
Q
Can I cancel or return an HPE license order?
A
Cancellations and returns depend on your reseller’s policy and the HPE End User License Agreement; contact your reseller within the allowed return window.
Q
Are HPE licenses region-locked or globally valid?
A
Most HPE licenses are globally valid, but certain region-specific regulations may apply; verify geographic restrictions in the product datasheet.
Q
How do I troubleshoot HPE license activation failures?
A
Check network connectivity to HPE’s activation servers, verify entitlement certificate details, and review error codes in the HPE Support Center knowledge base.
Q
What is the difference between HPE iLO Advanced and Standard licenses?
A
iLO Advanced adds remote console, power and health monitoring, and automation APIs, whereas the Standard license offers basic out-of-band management only.
