United States
Q
What is an HPE Storage license?
A
An HPE Storage license grants legal authorization to activate advanced features on HPE storage arrays, enabling functionality beyond the base configuration.
Q
Which licensing models does HPE Storage support?
A
HPE Storage supports capacity-based, device-based and subscription-based licensing, allowing customers to choose perpetual or term-based models aligned to usage.
Q
How do I purchase HPE Storage licenses?
A
You can purchase HPE Storage licenses through authorized HPE resellers, the HPE eStore or your HPE account representative, selecting the model and term required.
Q
How do I activate an HPE Storage license key?
A
Log in to your HPE storage management console, navigate to the License section, enter the license key string, and confirm activation in the system dashboard.
Q
Can I upgrade or expand my HPE Storage license?
A
Yes. You can upgrade or expand by ordering the higher-capacity or advanced-feature license SKU, then entering the new key in the management console.
Q
How do I renew a subscription-based HPE Storage license?
A
Renewals are processed through your HPE reseller or HPE Support portal at least 30 days before expiry to ensure continuous feature access.
Q
What is the difference between perpetual and term licenses?
A
Perpetual licenses provide feature access indefinitely, while term licenses grant access for a fixed period and require renewal upon expiration.
Q
How can I verify which HPE Storage licenses are installed?
A
In your storage array’s management interface, go to the Licensing menu to view active license types, expiration dates and capacity usage.
Q
Can I transfer HPE Storage licenses between arrays?
A
Yes. License transfer requires deactivation on the source array, submission of a transfer request to HPE, and activation on the target array.
Q
What happens if my HPE Storage license expires?
A
Upon expiration of a term license, the associated advanced features are disabled until renewal; data remains accessible under base functionality.
Q
Do HPE Storage licenses include support and updates?
A
Perpetual licenses require Care Pack support for updates and firmware; subscription licenses include support and software maintenance during the term.
Q
How is capacity-based licensing calculated?
A
Capacity-based licensing is measured in terabytes or petabytes of raw or usable capacity as defined in the license agreement, applied to the array’s total pool.
Q
How do I check license compliance for audits?
A
Generate a License Compliance Report from the HPE storage management console or HPE OneView, which details all active license entitlements.
Q
Can I trial HPE Storage licenses before buying?
A
Yes. HPE offers evaluation licenses for select feature sets and capacities through your HPE sales representative for a limited trial period.
Q
Where can I find HPE Storage license documentation?
A
Access the HPE Support Center online and search your array model to download license guides, user manuals and activation procedures.
