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CP-8865-K9

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Cisco Unified IP Phone 8865 Video Phone, 720p HD Camera, Wideband Audio, Charcoal
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CP-8865-K9

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Cisco Unified IP Phone 8865 Video Phone, 720p HD Camera, Wid...

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CP-8865-K9 Overview

The CP-8865-K9 is a charcoal Cisco IP Phone 8865 designed as an advanced video desktop endpoint within the Cisco IP Phone 8800 Series portfolio. Built for high-definition visual communication and corporate collaboration, it integrates 720p HD video capability alongside crystal-clear wideband voice functionality. The phone is built specifically for Cisco Unified Communications environments that require a centralized, managed desktop device for voice calls, video conferencing, corporate directory access, shared line appearances, headset integration, and mobile device pairing. Five programmable line keys support directory numbers, speed dials, calling features, and multi-call-per-line operation managed via Cisco call control. The integrated 5-inch diagonal color display provides users with immediate visual access to menu screens, real-time call status, contact lists, and video sessions without requiring a separate desktop camera device. Note that the CP-8865-W-K9 variant features a white housing, whereas this CP-8865-K9 SKU provides the standard charcoal casing suited for corporate office environments.

Voice clarity is maintained across networks using comprehensive audio codec support, including standard G.711, G.722, G.729a, iLBC, and iSAC protocols. For video calling, the unit supports native 720p HD resolution powered by H.264 video encoding and decoding standards. Five programmable line keys sit alongside dedicated hard keys for primary operations, including hold, transfer, conference, messaging, applications, directory access, headset activation, speakerphone control, mute, master volume, and four-way directional navigation. Network connectivity is delivered via an internal two-port 10/100/1000BASE-T Gigabit Ethernet switch for pass-through PC connectivity. The unit supports Power over Ethernet (PoE) Class 4 under IEEE 802.3af, IEEE 802.3at, and Cisco UPOE standards, while an optional Cisco Power Cube 4 external power supply is available for non-PoE sites. Additional hardware features include two USB ports, Bluetooth 4.1 LE, dual-band 802.11a/b/g/n/ac Wi-Fi, an RJ-9 headset port, AUX electronic hookswitch control, and a standard 3.5 mm audio jack.

The CP-8865-K9 deploys effectively across executive desks, collaborative workstations, reception counters, call-handling teams, and remote offices registering to Cisco Unified Communications Manager (CUCM), Cisco Business Edition 6000 (BE6000), or Cisco Hosted Collaboration Solution (HCS). Network teams can deploy the phone over wired Ethernet or secure corporate Wi-Fi while assigning dedicated VLAN and QoS policies. Optional wall-mount kits and Cisco 8800 Video Key Expansion Modules support environments needing space savings or expanded line monitoring. ORM Systems supplies this endpoint in brand-new and certified refurbished condition. Every refurbished unit undergoes a complete factory reset process to purge former user data, followed by strict multi-point testing covering keypad responsiveness, camera operation, display backlight, audio paths, network links, USB functionality, and wireless connections. Request a custom quote today for individual replacements, estate standardization, or bulk enterprise deployments across your Cisco network.

CP-8865-K9 price is $213.96, a 77% saving from the Cisco list price of $930.29. CP-8865-K9 is in stock and available for next-day dispatch. (terms applied)

Request bulk order quote for CP-8865-K9 for additional pricing. Browse the full 8800 Series Ip Phones series or explore all Cisco products.

CP-8865-K9 Specifications

Product Type
IP Phone
Phone Type
Video
Product Name
Cisco IP Phone 8865, Charcoal
Manufacturer Part Number
CP-8865-K9
Brand
Cisco
Series
Cisco IP Phone 8800 Series
Use Case
Enterprise / Call Center / Home Office
Platform Certification
Generic SIP
Compatible Platforms
Cisco UCM 8.5.1 non-secured, 8.6.2, 9.1.2, 10.5.2, 11.0+; Cisco BE6000; Cisco HCS
Connectivity Type
Wired / Wi-Fi / Bluetooth
Protocols Supported
SIP; SDP; IPv4; IPv6; DHCP; DNS; RTP; RTCP
Codec Support
G.711; G.722; G.729a; iLBC; iSAC
Security Features
Secure boot; TLS signaling; SRTP media; HTTPS; SSH; 802.1X EAP-FAST; EAP-TLS; VPN client
Display Type
Color Display
Display Details
5 in WVGA backlit color display; 800 x 480; 24-bit color
Buttons and Keys
5 programmable line keys; fixed function calling keys
Audio Features
Wideband handset; acoustic echo cancellation; dynamic noise reduction; automatic gain control
Speakerphone Type
Full-Duplex
HD Voice Support
HD Voice Supported
Answering Machine
No Answering Machine
Camera Support
Camera Built-In
Camera Details
720p HD video encode and decode; H.264; Cisco AVC
Expansion Module Support
Up to 3 CP-8800-V-KEM modules
Headset Support
RJ-9 analog; AUX EHS; 3.5 mm; USB; Bluetooth
Ethernet Technology
Gigabit Ethernet
Network Ports
2 x RJ-45 10/100/1000BASE-T
PoE Support
PoE Supported
Power Source
PoE Powered / AC Adapter
Power Details
PoE Class 4; Cisco Power Cube 4 optional, 48V DC
Wall Mountable
Wall Mountable
Management
On-Premises Managed / Auto Provisioning Supported
Manufacturer Warranty
1-year replacement warranty
Included Components
Phone; handset; handset cord; foot stand
Operating Temperature
0 to 40 C
Compliance
Safety: UL 60950, EN 60950, IEC 60950 / EMC: FCC Part 15 Class B / Telecom: TIA 810, TIA 920
Height
9.01 in
Width
10.13 in
Depth
3.87 in
Weight
1.35 kg

CP-8865-K9 Use Case

Desk Video Endpoint at the Access Edge

CP-8865-K9 sits at the user desk and connects into the access layer through its internal 10/100/1000BASE-T Ethernet switch. The phone presents a voice VLAN to Cisco call control while passing a separate data connection to a co-located PC. Administrators assign directory numbers, five programmable line keys, QoS markings, and security policy through Cisco Unified Communications Manager. The 720p camera and wideband audio terminate video and voice sessions at the endpoint, creating a managed desk collaboration point with clean voice and data separation.

Wireless Collaboration Endpoint

The phone operates as a wireless Cisco collaboration endpoint when Ethernet cabling is unavailable or desk layouts change frequently. CP-8865-K9 associates to an 802.11a/b/g/n/ac WLAN, registers to Cisco call control, and carries voice and video traffic over a managed wireless access layer. Network teams tune SSIDs, authentication, roaming, WMM, and voice QoS before placing the phone on production floors. The result is a video-capable desk endpoint that remains governed by the same call-control and network policy as wired phones.

Line-Monitoring Operations Position

CP-8865-K9 anchors a monitored desk position where users handle multiple extensions, shared lines, speed dials, and feature keys through Cisco call-control templates. The phone starts with five programmable line keys and expands through compatible Cisco 8800 Video Key Expansion Modules when the role requires more monitored buttons. Administrators map line appearances, Busy Lamp Field entries, transfer behavior, voicemail access, and headset operation to match the position. The result is a controlled call-handling station with video access, wideband audio, and expanded line visibility.

Compliance & Warranty

ISO 27001
ISO 45001
RoHS
REACH
FCC
CE
UKCA
VCCI
ISO 9001
ISO 14001

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Up to 3-Year Warranty Coverage

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Rigorously Tested & Quality Assured

Every device is inspected, bench-tested, and firmware-verified, with configurations wiped before dispatch. Additional testing can be arranged to confirm full working condition on request.

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Fast Global Delivery

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Reviews & Ratings

O
Olivia Walker
4

The CP-8865-K9 is a fantastic video phone. It offers excellent HD video and clear audio, making it perfect for our video conference needs.

D
David Lewis
5

We use the CP-8865-K9 for video conferencing. It offers superb video and sound quality, making it a reliable tool for business meetings.

G
Grace Mitchell
5

The CP-8865-K9 provides exceptional video quality. It's perfect for high-quality video calls and integrates seamlessly into our communication system.

L
Lucas Adams
5

The CP-8865-K9 has been fantastic. It provides clear video, excellent audio, and is easy to set up, improving our video conferencing.

B
Benjamin Roberts
5

The CP-8865-K9 is reliable for our video conferencing needs. It offers great video clarity and crystal-clear audio, making meetings smoother.

Questions & Answers

What is CP-8865-K9?

CP-8865-K9 is the Cisco IP Phone 8865 in charcoal, a business-class video desk phone from the Cisco 8800 Series. It combines 720p HD video, wideband audio, five programmable line keys, a 5-inch color display, Gigabit Ethernet, Wi-Fi, Bluetooth, and USB connectivity for enterprise voice and video calling environments.

What does the CP-8865-K9 model number mean?

CP-8865-K9 identifies the Cisco IP Phone 8865 hardware model supplied in the standard global configuration. The 8865 model sits near the top of the 8800 desk phone family because it adds HD video, wireless connectivity, Bluetooth, USB ports, and Key Expansion Module support compared with lower voice-only models.

Is CP-8865-K9 a phone, video endpoint, or conference device?

CP-8865-K9 is an IP desk phone with integrated 720p HD video, not a room conference endpoint. It is designed for individual desk users who need voice calling, video calling, headset support, directory access, call-control integration, and enterprise network features through Cisco Unified Communications Manager or related Cisco collaboration platforms.

Where does CP-8865-K9 sit in the Cisco 8800 Series lineup?

CP-8865-K9 sits above standard audio-focused models such as CP-8841-K9 and CP-8851-K9 because it adds integrated 720p HD video. It also offers higher endpoint flexibility with Bluetooth 4.1 LE, 802.11a/b/g/n/ac Wi-Fi, two USB ports, Gigabit Ethernet, and support for up to three Cisco 8800 Video Key Expansion Modules.

How many line keys does CP-8865-K9 support?

CP-8865-K9 includes five programmable line keys. These keys support directory numbers, speed dials, calling features, and multicall-per-line operation depending on the Cisco call-control configuration. For users needing more buttons, the phone supports up to three CP-8800-V-KEM expansion modules, increasing available line or feature buttons for attendant-style workflows.

What display does CP-8865-K9 use?

CP-8865-K9 uses a 5-inch high-resolution WVGA color display with an 800 x 480 pixel resolution and 24-bit color. The backlit screen supports calling menus, directories, call history, XML applications, and localized language display. This display size is important for users who need both video calling and clear access to phone controls.

What video capability does CP-8865-K9 provide?

CP-8865-K9 supports 720p HD video with H.264 encoding and decoding. The integrated video function suits desk users who need direct face-to-face calling from a Cisco IP phone rather than a separate video endpoint. Video performance also depends on call-control configuration, network bandwidth, QoS policy, and the other endpoint in the call.

What audio features are available on CP-8865-K9?

CP-8865-K9 supports wideband audio through its handset, speakerphone, analog headset port, and compatible headsets. Cisco lists features such as automatic gain control, acoustic echo cancellation, dynamic noise reduction, comfort noise generation, and voice activity detection. The phone also supports audio codecs including G.711, G.722, G.729a, iLBC, and iSAC.

Does CP-8865-K9 support wired network connectivity?

CP-8865-K9 includes an internal 2-port 10/100/1000BASE-T Ethernet switch. One RJ-45 connection links the phone to the LAN, while the second supports a co-located PC. Administrators can separate voice and data traffic using VLANs, 802.1Q tagging, Cisco Discovery Protocol, and LLDP-MED for cleaner endpoint deployment.

Does CP-8865-K9 support Wi-Fi and Bluetooth?

CP-8865-K9 supports 802.11a/b/g/n/ac Wi-Fi with integrated antennas and Bluetooth 4.1 LE with Enhanced Data Rate Class 1. Wi-Fi allows phone placement where Ethernet cabling is limited, while Bluetooth supports compatible headsets and mobile-device integration. Wireless deployment still requires suitable WLAN design, security settings, and voice QoS planning.

What is CP-8865-K9 used for?

CP-8865-K9 is used as a desk-based enterprise voice and video endpoint for users who need more than basic calling. It fits executive desks, shared collaboration areas, reception desks, support teams, and office users who require HD video, wideband audio, programmable keys, Bluetooth headsets, mobile integration, and Cisco call-control features.

What type of environment is CP-8865-K9 best suited for?

CP-8865-K9 suits Cisco collaboration environments where desk users need reliable voice, video, headset flexibility, and centralized phone management. It works well in offices with Cisco Unified Communications Manager, Cisco Business Edition 6000, Cisco Hosted Collaboration Solution, wired Ethernet, or managed wireless networks designed for voice and video traffic.

Is CP-8865-K9 suitable for remote or hybrid users?

CP-8865-K9 supports remote deployment options when provisioned by administrators, including a built-in VPN client or Cisco Expressway access for on-premises registration without a VPN. This makes it relevant for remote desk phone users who still need Cisco call-control features, directory access, extension behavior, and enterprise security policy outside the main office.

Can CP-8865-K9 support reception or attendant-style workflows?

CP-8865-K9 supports reception and attendant-style workflows when paired with Cisco 8800 Video Key Expansion Modules. The phone starts with five programmable line keys and supports up to three CP-8800-V-KEM modules. This allows more speed dials, shared lines, monitored extensions, and programmable features without replacing the main desk phone.

Which Cisco call-control platforms support CP-8865-K9?

CP-8865-K9 supports Cisco Unified Communications Manager, Cisco Business Edition 6000, and Cisco Hosted Collaboration Solution using supported Cisco Unified CM versions. Cisco lists CUCM 8.5.1 in non-secured mode only, 8.6.2, 9.1.2, 10.5.2, 11.0, and later versions for this phone.

What licenses are required for CP-8865-K9?

CP-8865-K9 requires an Enhanced User Connect License when connected to Cisco Unified Communications Manager. Licensing should be checked against the buyer’s Cisco collaboration environment, user profile, and current entitlement model before ordering. ORM Systems can quote the phone hardware separately from any required Cisco call-control licensing.

Which accessories are compatible with CP-8865-K9?

CP-8865-K9 supports Cisco 8800 Video Key Expansion Module CP-8800-V-KEM, Cisco 8800 video wall-mount kit CP-8800-VIDEO-WMK, spare handset CP-DX-HS, spare handset cord CP-DX-CORD, spare foot stand CP-8800-FS, and Cisco Power Cube 4 for non-PoE deployments. Accessory availability should be confirmed when placing the order.

What network standards does CP-8865-K9 support?

CP-8865-K9 supports SIP signaling, IPv4, IPv6, DHCP, DNS, TFTP, HTTPS, VLANs, RTP, RTCP, Cisco Discovery Protocol, LLDP, LLDP-MED, and Ethernet switch speed auto-negotiation. It also supports QoS features such as 802.1Q and 802.1p, helping administrators separate and prioritize voice traffic on enterprise networks.

How does CP-8865-K9 compare with CP-8851-K9?

CP-8865-K9 is the better choice when HD video is required because it includes 720p video, while CP-8851-K9 is primarily a voice-focused 8800 Series desk phone. Both models support enterprise calling features, but CP-8865-K9 adds a video camera, wireless connectivity, and higher collaboration capability for users who need visual communication from the desk.

How does CP-8865-K9 compare with CP-8845-K9?

CP-8865-K9 and CP-8845-K9 both belong to the Cisco 8800 video phone range, but CP-8865-K9 is positioned higher for feature-rich desk deployments. CP-8865-K9 includes 720p HD video, 802.11a/b/g/n/ac Wi-Fi, Bluetooth 4.1 LE, two USB ports, and Key Expansion Module support, making it stronger for advanced endpoint requirements.

How does CP-8865-K9 compare with CP-8861-K9?

CP-8865-K9 is closer to CP-8861-K9 in premium desk phone features, but the major difference is integrated 720p HD video. CP-8861-K9 is suited to voice-first users, while CP-8865-K9 suits users who need video calling, wideband audio, programmable keys, Bluetooth, Wi-Fi, and Cisco collaboration integration in one endpoint.

How does CP-8865-K9 compare with CP-8865NR-K9?

CP-8865-K9 includes integrated Bluetooth and Wi-Fi radios, while CP-8865NR-K9 is the nonradio version for environments that require HD video and audio without built-in wireless radios. CP-8865NR-K9 is often selected where radio restrictions apply, while CP-8865-K9 is better when wireless placement and Bluetooth headset support are needed.

Is CP-8865-K9 available new or refurbished?

CP-8865-K9 is commonly sourced in new, refurbished, and used condition depending on market availability. ORM Systems can quote available condition options for buyers who need Cisco 8865 video phones for upgrades, replacements, spare pools, or larger phone refresh projects. Condition should be confirmed at the time of quotation.

What is the CP-8865-K9 price?

CP-8865-K9 price depends on condition, quantity, accessory requirements, warranty level, and current sourcing availability. Refurbished units usually cost less than new stock, while bulk orders can reduce unit pricing. ORM Systems provides quotes for Cisco CP-8865-K9 based on the buyer’s required quantity and delivery location.

Is CP-8865-K9 still in production?

CP-8865-K9 belongs to the Cisco 8800 Series, a mature Cisco IP phone family with broad enterprise deployment history. Current production, support, and lifecycle status should be checked against Cisco lifecycle notices before large procurement. ORM Systems can help source new or refurbished units where available for replacement and expansion requirements.

What lead time should buyers expect for CP-8865-K9?

CP-8865-K9 lead time depends on stock condition, order quantity, testing requirements, accessories, and destination. Smaller refurbished orders are often faster to source than large matched batches, but availability changes frequently. Buyers should request a live quote from ORM Systems for current lead time and shipping options.

Are bulk discounts available for CP-8865-K9?

Bulk discounts are often available for CP-8865-K9 when buyers order multiple Cisco 8865 phones for office rollouts, refresh projects, spare inventory, or estate standardisation. Pricing depends on quantity, condition, warranty, and sourcing route. ORM Systems can quote volume pricing for matched batches where stock is available.

What warranty is available for CP-8865-K9 from ORM Systems?

ORM Systems can provide warranty options for CP-8865-K9 depending on condition, availability, and quote terms. Cisco lists the IP Phone 8865 with a standard 1-year replacement warranty from Cisco, while reseller warranty coverage may differ for refurbished stock. Buyers should confirm warranty duration and coverage before purchase.

Are refurbished CP-8865-K9 phones tested before dispatch?

Refurbished CP-8865-K9 units should be tested before dispatch to confirm power, boot process, display condition, Ethernet ports, audio functions, keypad response, handset, speakerphone, and visible cosmetic grade. For video phones, camera and screen checks are also important. ORM Systems can confirm testing scope for quoted refurbished stock.

What compliance standards apply to CP-8865-K9?

CP-8865-K9 carries enterprise phone compliance references including CE markings, UL 60950, CAN/CSA-C22.2 No. 60950, EN 60950, IEC 60950, FCC Part 15 Class B, ICES003 Class B, and IEEE 802.3 Ethernet standards. Compliance requirements should be matched with the buyer’s region and internal procurement rules.

How is CP-8865-K9 configured for first use?

CP-8865-K9 is typically connected to a PoE network, assigned voice VLAN and network settings through DHCP or static configuration, then registered to Cisco call control. Administrators configure device identity, extension, line keys, softkeys, directory services, security settings, firmware, and user features through Cisco Unified Communications Manager or the relevant platform.

Does CP-8865-K9 need PoE or an external power supply?

CP-8865-K9 supports IEEE Power over Ethernet class 4 and is compatible with IEEE 802.3af, 802.3at, and Cisco UPOE switch blades. For non-PoE deployments, the phone uses Cisco Power Cube 4 with the appropriate regional AC power cord. Power choice should match the site’s switch infrastructure.

What tools or prerequisites are needed to deploy CP-8865-K9?

CP-8865-K9 deployment requires compatible Cisco call control, network access, PoE or Cisco Power Cube 4, correct firmware, DHCP or static addressing, voice VLAN design, QoS policy, and any required Enhanced User Connect License. Optional prerequisites include Wi-Fi planning, Bluetooth headset validation, wall-mount kits, and CP-8800-V-KEM modules.

Where can buyers purchase CP-8865-K9 in the UK?

Buyers can purchase CP-8865-K9 in the UK from ORM Systems for Cisco IP phone replacement, upgrade, and bulk deployment requirements. ORM Systems supplies enterprise IT hardware to business buyers and can quote Cisco 8865 phones by condition, quantity, warranty requirement, and delivery location.

Does ORM Systems ship CP-8865-K9 internationally?

ORM Systems can support international procurement requests for CP-8865-K9 depending on stock availability, destination, export requirements, and shipping terms. Buyers outside the UK should request a quote with quantity, delivery country, preferred condition, and any accessory requirements so ORM Systems can confirm options.