United States
Name:
FC-10-00307-247-02-12
- Description:
- 1YR 24X7 FORTICARE CONTRACT
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- Fortinet
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- Warranty:
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-00307-247-02-12 Overview
FC-10-00307-247-02-12-1YR 24X7 FORTICARE CONTRACT is a Security software subscription offering a 1 Year license, specifically designed for enterprise and IT admin use with email delivery and online activation. It covers a support service that is optimized for network security management and is compatible with cross-platform environments including Windows, macOS, and Linux.
This contract is tailored for IT management in enterprise settings, ensuring continuous 24X7 FortiCare support for critical security applications. It provides a digital service activation process with a renewable subscription model, making it ideal for businesses and educational institutions requiring reliable vendor support and real-time assistance.
What is the price of FC-10-00307-247-02-12?
Pricing for FC-10-00307-247-02-12 is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-00307-247-02-12.
Explore more options from Software Licenses or explore other Fortinet products.
FC-10-00307-247-02-12 Specifications
| Product Type | Software License |
| Software Category | Security |
| License Type | Subscription |
| License Duration | 1 Year |
| Use Case | Enterprise |
| User Count | N/A |
| Device Count | N/A |
| Platform Compatibility | Cross-Platform |
| Delivery Method | Email Delivery |
| Activation Type | Online Activation |
| Language Support | English |
| Bit Version | N/A |
| Cloud Integration | N/A |
| Software Format | N/A |
| Support Included | Yes |
| Product Name | FC-10-00307-247-02-12-1YR 24X7 FORTICARE CONTRACT |
| License Key Included | Yes |
| ESD (Electronic Software Delivery) | Yes |
| Renewable | Yes |
| Compliance Certifications | N/A |
| Product Region | Global |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Activation Type | Online Activation | Online Activation | Online Activation | Online Activation | Online Activation |
| Bit Version | N/A | N/A | N/A | N/A | N/A |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Delivery Method | Digital Key | Email Delivery | Email Delivery | Email Delivery | Email Delivery |
| Device Count | N/A | 1 Device | N/A | N/A | N/A |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | Yes | Yes |
| Language Support | Multilingual | English | English | Multilingual | English |
| License Duration | 3 Years | 1 Year | N/A | 1 Year | 1 Year |
| License Key Included | Yes | Yes | Yes | Yes | Yes |
| License Type | Subscription | Subscription | Subscription | Subscription | Subscription |
| Platform Compatibility | Cross-Platform | Web-Based | N/A | N/A | Cross-Platform |
| Product Name | FC-10-0500E-950-02-36-3 year Unified (UTM) Protection (24x7 FortiCare plus Application Control, IPS, AV, Web Filtering and Antispam, FortiSandbox Cloud) of FG-500E | FC-10-0060F-950-02-12-1YR 24X7 UNIFIED UTM PROT FORTICARE + APP CTRL FORTIGATE-60F | FC-10-0060F-950-02-60-5YR 24X7 UNIFIED UTM PROT FORTICARE + APP CTRL FORTIGATE-60F | FC-10-F11HE-950-02-12-1 year Unified (UTM) Protection (24x7 FortiCare plus Application Control, IPS, AV, Web Filtering and Antispam, FortiSandbox Cloud) of FG-1100E | FC-10-00307-247-02-12-1YR 24X7 FORTICARE CONTRACT |
| Product Region | Global | Global | Global | Global | Global |
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Renewable | Yes | Yes | Yes | Yes | Yes |
| Software Category | Security | Security | Security | Security | Security |
| Software Format | Cloud-Based | Downloadable | Downloadable | Cloud-Based | N/A |
| Support Included | Yes | Yes | Yes | Yes | Yes |
| Use Case | Enterprise | Business | Enterprise | Enterprise | Enterprise |
| User Count | N/A | N/A | N/A | N/A | N/A |
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Questions & Answers
Q
What does the 1YR 24X7 FortiCare Contract (SKU: FC-10-00307-247-02-12) cover?
A
The 1YR 24X7 FortiCare Contract provides around-the-clock technical support, firmware updates, hardware replacement and access to Fortinet’s knowledge base for one year.
Q
How do I activate my 1YR 24X7 FortiCare Contract?
A
Log in to the Fortinet Support portal, navigate to Asset Registration, enter your contract SKU (FC-10-00307-247-02-12) and device serial number, then follow the prompts to complete activation.
Q
What is the guaranteed response time under this contract?
A
The 1YR 24X7 FortiCare Contract guarantees a one-hour initial response for severity 1 issues and four hours for severity 2–3 issues, 24 hours a day, 7 days a week.
Q
Are firmware and software updates included?
A
Yes. You receive unlimited access to Fortinet firmware releases, maintenance patches and software upgrades for the entire one-year term.
Q
How many support cases can I open?
A
You can open an unlimited number of support cases during the one-year term, subject to Fortinet’s fair usage policy.
Q
Does the contract include hardware replacement?
A
Yes. The 1YR 24X7 FortiCare Contract includes advanced hardware replacement for eligible Fortinet devices, typically next-business-day delivery.
Q
Is remote troubleshooting and configuration assistance provided?
A
Yes. Fortinet experts offer remote troubleshooting, configuration guidance and best-practice recommendations as part of the 24x7 support package.
Q
Which languages are supported under this service?
A
Support is available in English, Spanish, French, German, Japanese, Chinese (Simplified) and other major languages, subject to regional availability.
Q
Can I renew or extend my FortiCare contract?
A
You can renew or extend your contract up to 90 days before expiration via the Fortinet Support portal or authorized reseller to ensure continuous coverage.
Q
How do I register a new support case?
A
Sign in to the Fortinet Support portal, click Create Case, select your product and contract, describe the issue, then submit to open a service ticket.
Q
Are security advisories and threat intelligence updates part of the plan?
A
Yes. You receive real-time security advisories, threat signatures and updated intrusion prevention rules to keep your network protected.
Q
What regions and time zones does 24x7 support cover?
A
FortiCare 24x7 support covers all global regions and time zones, ensuring continuous assistance regardless of your geographic location.
Q
How can I check my contract status and expiry date?
A
Visit the Fortinet Support portal, select My Assets, enter your contract SKU, and view details such as activation date, expiry date and service level.
Q
What payment options are available for renewal?
A
Fortinet accepts credit card, purchase order, bank transfer and reseller invoicing for contract renewal and extension.
Q
Is on-site support available with this contract?
A
On-site support is not included by default but can be added as an upgrade. Contact your Fortinet account manager for on-site service options.
