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William Porter
4
24x7 FortiCare support responded quickly.
FC-10-P0322-247-02-DD
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FortiAP-321C 24x7 FortiCare Contract
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Name:
FC-10-P0322-247-02-DD
- Description:
- FortiAP-321C 24x7 FortiCare Contract
- Rating:
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-P0322-247-02-DD Overview
FC-10-P0322-247-02-DD is a high-performance wireless access point engineered for seamless connectivity in enterprise environments. It supports dual frequency bands (2.4GHz and 5GHz) and is built on the Wi-Fi 6 standard, delivering data rates up to 2.5Gbps. With advanced connectivity features such as MU-MIMO and beamforming, this device ensures reliable and efficient network performance for offices, data centers, and high-density areas.
Designed for flexible deployment, the FC-10-P0322-247-02-DD offers multiple installation options including ceiling and wall mounting. Its integrated PoE power supply, omnidirectional antennas with a gain of 5dBi, and RJ-45 connectivity make it an ideal solution for indoor setups requiring extensive coverage, robust security measures (WPA2, WPA3, and 802.1X), and streamlined management via cloud-based platforms and SNMP.
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FC-10-P0322-247-02-DD Specifications
- Product Type
- Wireless Access Point
- Wireless Type
- Access Point
- Wi-Fi Standard
- Wi-Fi 6
- Frequency Bands
- 2.4GHz / 5GHz
- Data Rate
- 2.5Gbps
- Max Range
- 100 meters
- Coverage Area
- 2000 square feet
- Connector Type
- RJ-45
- Antenna Type
- Omnidirectional
- Antenna Gain
- 5dBi
- MIMO Technology
- MU-MIMO
- Beamforming
- Yes
- Mounting Options
- Ceiling Mount / Wall Mount
- Power Supply
- PoE
- Mesh Networking
- No
- Ethernet Port
- 1x Gigabit
- Max Number of Devices Supported
- 256
- Protocols Supported
- 802.11a/b/g/n/ac/ax
- Management Features
- Cloud Management / SNMP
- Security Features
- WPA2 / WPA3 / 802.1X
- Compliance
- FCC / CE / RoHS
- Processor
- Quad-Core 1.2GHz
- Memory
- 512MB
- Outdoor Use
- No
- Product Name
- FC-10-P0322-247-02-DD
- Height
- 2 inches
- Width
- 9 inches
- Depth
- 9 inches
- Weight
- 1.5 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-P0322-247-02-DD |  FC-10-W061E-311-02-DD |  FC-10-P423E-247-02-DD |  FC-10-W061E-247-02-DD |  FC-10-00038-188-02-DD | |
|---|---|---|---|---|---|
| Antenna Gain | 5dBi | 5dBi | 5dBi | 5dBi | 3dBi |
| Antenna Type | Omnidirectional | Omnidirectional | Omnidirectional | Omnidirectional | Omnidirectional |
| Beamforming | Yes | Yes | Yes | Yes | Yes |
| Compliance | FCC / CE / RoHS | FCC / CE / RoHS | FCC / CE / RoHS | FCC, CE, RoHS | FCC / CE / RoHS |
| Connector Type | RJ-45 | RJ-45 | RJ-45 | RJ-45 | RJ-45 |
| Coverage Area | 2000 square feet | 2500 square feet | 1500 square feet | N/A | 1000 square feet |
| Data Rate | 2.5Gbps | 2.5Gbps | 2.5Gbps | 2.5Gbps | 2.5Gbps |
| Depth | 9 inches | N/A | 9.5 inches | N/A | 6.5 inches |
| Ethernet Port | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit |
| Frequency Bands | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz, 5GHz | 2.4GHz / 5GHz |
| Height | 2 inches | N/A | 1.5 inches | N/A | 2.5 inches |
| MIMO Technology | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO |
| Management Features | Cloud Management / SNMP | Cloud Management | Cloud Management / On-Premises | Cloud Management, SNMP | Cloud Management / SNMP |
| Max Number of Devices Supported | 256 | 200 | 200 | N/A | 64 |
| Max Range | 100 meters | 300 feet | 100 meters / 328 feet | N/A | 100 meters |
| Memory | 512MB | N/A | 1GB | N/A | 1GB |
| Mesh Networking | No | Yes | No | No | No |
| Mounting Options | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount | Ceiling Mount, Wall Mount | Ceiling Mount / Wall Mount |
| Outdoor Use | No | Yes | No | No | No |
| Power Supply | PoE | PoE | PoE | PoE | PoE |
| Processor | Quad-Core 1.2GHz | N/A | Quad-Core 1.2GHz | N/A | Quad-Core 1.2GHz |
| Product Name | FC-10-P0322-247-02-DD | FC-10-W061E-311-02-DD | FC-10-P423E-247-02-DD Wireless Access Point | FC-10-W061E-247-02-DD | FC-10-00038-188-02-DD Access Point |
| Product Type | Wireless Access Point | Wireless Access Point | Wireless Product | Wireless Access Point | Wireless Product |
| Protocols Supported | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax |
| Security Features | WPA2 / WPA3 / 802.1X | WPA2 / WPA3 | WPA2 / WPA3 / 802.1X | WPA2, WPA3 | WPA2 / WPA3 / 802.1X |
| Weight | 1.5 lbs | N/A | 1.2 lbs | N/A | 1.2 lbs |
| Wi-Fi Standard | Wi-Fi 6 | Wi‑Fi 6 | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 |
| Width | 9 inches | N/A | 9.5 inches | N/A | 6.5 inches |
| Wireless Type | Access Point | Access Point | Access Point | Access Point | Access Point |
| Wi‑Fi Standard |
Reviews & Ratings
A
Alfred Keene
4
Professional and knowledgeable assistance.
B
Brian Lockwood
5
Support contract reduced operational risk.
C
Cedric Owen
4
Consistent response quality.
D
Dylan Mercer
4
Good value for business critical environments.
Questions & Answers
What is the FC-10-P0322-247-02-DD FortiAP-321C 24x7 FortiCare Contract?
The FC-10-P0322-247-02-DD FortiAP-321C 24x7 FortiCare Contract is a full-service support subscription that delivers around-the-clock technical assistance, hardware replacement, firmware updates, and proactive maintenance for your FortiAP-321C access point.
What does 24x7 support include under this FortiCare Contract?
24x7 support includes unlimited technical assistance via phone or web, expedited hardware replacement, access to firmware updates, and online diagnostics any time, day or night.
How do I purchase the FortiCare 24x7 Contract for my FortiAP-321C?
You can purchase the FC-10-P0322-247-02-DD contract through authorized Fortinet partners, the Fortinet web store, or by contacting your Fortinet sales representative directly.
What hardware replacement options are offered?
The contract provides next-business-day or accelerated advance hardware replacement, depending on your service level, to minimize downtime and ensure continuous network availability.
What are the service level response times for support cases?
FortiCare 24x7 guarantees initial response times within 15 minutes for critical issues and one hour for high-priority cases, ensuring rapid resolution.
How do I renew or extend my FortiCare Contract?
Renewal or extension is available through your original sales channel up to 90 days before expiration, maintaining continuous coverage without service gaps.
Which geographic regions are covered by the contract?
The FortiCare 24x7 Contract provides global coverage with local language support in most regions, subject to regional service availability.
Are firmware updates and software upgrades included?
Yes, the contract includes unlimited access to the latest firmware releases, security patches, and feature updates for your FortiAP-321C device.
How do I open a support ticket for my FortiAP-321C?
Log in to the Fortinet Support Portal, click “Create New Case,” select your product SKU FC-10-P0322-247-02-DD, and provide a description of the issue.
What support channels are available under this contract?
Support is available via phone, email, and the Fortinet Support Portal, with dedicated technical engineers assigned to your cases.
Can I escalate an unresolved support issue?
Yes, you can request escalation through the Support Portal or by contacting your Fortinet partner, and your case will be routed to a senior engineer immediately.
What are the prerequisites for activating the FortiCare Contract?
You must register your FortiAP-321C device serial number on the Fortinet Support Portal and provide proof of purchase for SKU FC-10-P0322-247-02-DD.
How can I check my contract status and expiration date?
Log in to the Fortinet Support Portal and view your “My Contracts” dashboard, where you’ll see start and end dates, service level details, and renewal options.
What documentation and resources are provided?
Subscribers receive access to the FortiCare knowledge base, technical advisories, configuration guides, and best-practice documents tailored for the FortiAP-321C.
Does the contract cover accidental damage or physical breakage?
No, FortiCare covers hardware defects and failures under normal use but does not include accidental damage, which requires a separate FortiCare Advanced or Accidental Damage Protection plan.
How does the FortiCare 24x7 Contract improve network uptime?
By combining proactive firmware updates, 24x7 technical support, and rapid hardware replacement, the contract significantly reduces mean time to repair (MTTR) and maximizes network availability.