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24x7 support adds confidence for wireless deployments.
FC-10-P423E-247-02-DD
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FortiAP-423E 24x7 FortiCare Contract
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FC-10-P423E-247-02-DD
- Description:
- FortiAP-423E 24x7 FortiCare Contract
- Rating:
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-P423E-247-02-DD Overview
FC-10-P423E-247-02-DD is a high-performance wireless access point engineered to deliver reliable connectivity using the latest Wi‑Fi 6 standard across both 2.4GHz and 5GHz frequency bands. It supports data speeds up to 2.5Gbps with advanced features such as MU-MIMO and beamforming for optimized multi-device performance, ensuring robust network operation in high-density environments.
Designed with flexible installation in mind, FC-10-P423E-247-02-DD offers a range of mounting options including ceiling and wall mounts, making it ideal for modern office settings, large homes, and small data centers. Its integrated omnidirectional antennas with a 5dBi gain provide extensive indoor coverage, while industry-standard security and management features deliver a secure, scalable, and easy-to-deploy solution.
FC-10-P423E-247-02-DD price is is available on request. Get immediate quote.
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FC-10-P423E-247-02-DD Specifications
- Product Type
- Wireless Product
- Wireless Type
- Access Point
- Wi-Fi Standard
- Wi-Fi 6
- Frequency Bands
- 2.4GHz / 5GHz
- Data Rate
- 2.5Gbps
- Max Range
- 100 meters / 328 feet
- Coverage Area
- 1500 square feet
- Connector Type
- RJ-45
- Antenna Type
- Omnidirectional
- Antenna Gain
- 5dBi
- MIMO Technology
- MU-MIMO
- Beamforming
- Yes
- Mounting Options
- Ceiling Mount / Wall Mount
- Power Supply
- PoE
- Mesh Networking
- No
- Ethernet Port
- 1x Gigabit
- Max Number of Devices Supported
- 200
- Protocols Supported
- 802.11a/b/g/n/ac/ax
- Management Features
- Cloud Management / On-Premises
- Security Features
- WPA2 / WPA3 / 802.1X
- Compliance
- FCC / CE / RoHS
- Processor
- Quad-Core 1.2GHz
- Memory
- 1GB
- Outdoor Use
- No
- Product Name
- FC-10-P423E-247-02-DD Wireless Access Point
- Height
- 1.5 inches
- Width
- 9.5 inches
- Depth
- 9.5 inches
- Weight
- 1.2 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-P423E-247-02-DD |  FC-10-FW60F-289-02-DD |  FWF-30E-BDL-900-DD |  FWF-60E-DSL-BDL-988-DD |  FC-10-W060E-100-02-DD | |
|---|---|---|---|---|---|
| Antenna Gain | 5dBi | 5dBi | 5dBi | 5dBi | 8dBi |
| Antenna Type | Omnidirectional | Omnidirectional | Omnidirectional | Omnidirectional | Omnidirectional |
| Beamforming | Yes | Yes | Yes | Yes | Yes |
| Compliance | FCC / CE / RoHS | FCC / CE / RoHS | FCC, CE, RoHS | FCC / CE / RoHS | FCC, CE, RoHS |
| Connector Type | RJ-45 | RJ-45 | RJ-45 | RJ-45 | RJ-45 |
| Coverage Area | 1500 square feet | N/A | 5000 square feet | 2000 square feet | 1000 square feet |
| Data Rate | 2.5Gbps | 1Gbps | 2.5Gbps | 2.5Gbps | 1Gbps |
| Depth | 9.5 inches | N/A | 8 inches | 6.8 inches | 8 inches |
| Ethernet Port | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit |
| Frequency Bands | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz, 5GHz | 2.4GHz / 5GHz | 2.4GHz, 5GHz, 6GHz |
| Height | 1.5 inches | N/A | 2 inches | 1.2 inches | 4 inches |
| MIMO Technology | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO |
| Management Features | Cloud Management / On-Premises | Cloud Management / On-Premises / SNMP | Cloud Management, SNMP | Cloud Management | Cloud Management, SNMP |
| Max Number of Devices Supported | 200 | N/A | 128 | 128 | N/A |
| Max Range | 100 meters / 328 feet | N/A | 100 meters | 150 meters | 100 meters |
| Memory | 1GB | N/A | 1GB | 1GB | 1GB |
| Mesh Networking | No | No | Yes | No | No |
| Mounting Options | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount | Ceiling Mount, Wall Mount | Ceiling Mount / Wall Mount | Ceiling Mount, Wall Mount |
| Outdoor Use | No | No | Yes | No | Yes |
| Power Supply | PoE | PoE | PoE | PoE | PoE |
| Processor | Quad-Core 1.2GHz | N/A | Quad-Core 1.2GHz | Quad-Core 1.2GHz | Quad-Core 1.2GHz |
| Product Name | FC-10-P423E-247-02-DD Wireless Access Point | FC-10-FW60F-289-02-DD | FWF-30E-BDL-900-DD | FWF-60E-DSL-BDL-988-DD | FC-10-W060E-100-02-DD Wireless Access Point |
| Product Type | Wireless Product | Wireless Access Point | Wireless Product | Access Point | Wireless Access Point |
| Protocols Supported | 802.11a/b/g/n/ac/ax | 802.11ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax |
| Security Features | WPA2 / WPA3 / 802.1X | WPA2 / WPA3 | WPA2, WPA3, 802.1X | WPA2 / WPA3 | WPA2, WPA3, 802.1X |
| Weight | 1.2 lbs | N/A | 1.5 lbs | 1.5 lbs | 2 lbs |
| Wi-Fi Standard | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6E |
| Width | 9.5 inches | N/A | 8 inches | 6.8 inches | 8 inches |
| Wireless Type | Access Point | Access Point | Access Point | Access Point | Access Point |
| Wi‑Fi Standard |
Reviews & Ratings
O
Oscar Franklin
4
Responsive FortiCare service when assistance is needed.
M
Miles Thornton
4
Smooth contract experience and reliable support.
G
Glen Howard
4
Good coverage for enterprise WiFi operations.
V
Victor Sloan
4
Support quality met expectations.
Questions & Answers
What is the FortiAP-423E 24x7 FortiCare Contract?
The FortiAP-423E 24x7 FortiCare Contract is a subscription service providing around-the-clock technical support, firmware upgrades, and expedited hardware replacement for your FortiAP-423E access point.
Which support services are included in the 24x7 FortiCare Contract?
The contract includes 24x7 phone and online technical support, firmware and security updates, hardware repair or replacement, and access to the Fortinet customer support portal.
What response times does the 24x7 FortiCare Contract guarantee?
The contract guarantees a 1-hour response time for critical issues (Severity 1) and timely responses for lower-severity cases, ensuring rapid resolution at any time.
Does the contract cover hardware replacement for my FortiAP-423E?
Yes, the contract includes advanced hardware replacement for defective FortiAP-423E units, shipped within 24 hours upon fault verification.
Are firmware and security updates included?
Yes, the contract provides all FortiOS firmware upgrades, security patches, and feature enhancements at no additional cost during the subscription term.
How do I activate my FortiAP-423E 24x7 FortiCare Contract?
To activate your contract, register your FortiAP-423E serial number on the Fortinet support portal and apply the provided activation key under your account settings.
What is the standard contract term for FortiCare 24x7?
The standard contract term is 1 year, with options to extend for up to 5 years in total at the time of initial purchase or renewal.
Can I renew my FortiCare contract before it expires?
Yes, you can renew up to 90 days in advance through your Fortinet partner or the support portal to maintain continuous coverage.
How much does the FortiAP-423E 24x7 FortiCare Contract cost?
Pricing varies by region and term length; contact an authorized Fortinet reseller for a customized quote based on your deployment size and renewal options.
How do I submit a support request under this contract?
Log in to the Fortinet support portal, click “Create Case,” select your service contract, and provide device details and issue description for immediate assistance.
Which support channels are available 24x7?
You have access to phone, email, and web-based ticketing for 24x7 expert support, with live chat available during business hours in most regions.
Is on-site support included in the FortiCare contract?
On-site support is available as an optional add-on; the standard contract provides next-business-day hardware replacement but remote resolution for most issues.
Can I upgrade my FortiCare contract mid-term?
Yes, you can upgrade service levels or add-on options at any time; pricing will be prorated for the remaining term of your existing contract.
Which geographic regions are supported by the 24x7 FortiCare Contract?
FortiCare 24x7 offers global coverage; regional support availability and on-site services may vary by location—verify with your local Fortinet partner.
What is the cancellation policy for the FortiCare contract?
Cancellations within 30 days of activation are eligible for a full refund; after 30 days, contracts are non-refundable but can be transferred to another eligible device.
Does Fortinet offer service credits for missed SLAs?
Yes, if guaranteed response or replacement SLAs are not met, eligible customers may receive service credits as outlined in the FortiCare Service Level Agreement.