United States$5,000,000+
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Hugh Palmer
5
24x7 FortiCare support provided timely assistance when needed.
FC-10-PE221-247-02-DD
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FortiAP-221E 24x7 FortiCare Contract
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FC-10-PE221-247-02-DD
- Description:
- FortiAP-221E 24x7 FortiCare Contract
- Rating:
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-PE221-247-02-DD Overview
FC-10-PE221-247-02-DD is a high-performance wireless Access Point engineered to deliver reliable, secure, and fast connectivity in a variety of environments. Designed for large offices and demanding enterprise networks, this device operates on both the 2.4GHz and 5GHz frequency bands and adheres to the Wi-Fi 6 standard, ensuring data rates up to 2.5Gbps. It incorporates advanced features such as MU-MIMO and beamforming, which work together to optimize throughput and coverage.
This modern Access Point boasts omnidirectional antennas with a 5dBi gain that support efficient indoor coverage over an area of approximately 1000 square feet, with a maximum range of about 50 meters. Offering flexible installation options with both ceiling and wall mounts, FC-10-PE221-247-02-DD is an ideal choice for businesses seeking enhanced network performance and streamlined connectivity.
FC-10-PE221-247-02-DD price is is available on request. Get immediate quote.
Request bulk order quote for FC-10-PE221-247-02-DD for additional pricing. Browse the full Fortinet Access Points Fortiap-221E series or explore all Fortinet products.
FC-10-PE221-247-02-DD Specifications
- Product Type
- Wireless Product
- Wireless Type
- Access Point
- Wi-Fi Standard
- Wi-Fi 6
- Frequency Bands
- 2.4GHz / 5GHz
- Data Rate
- 2.5Gbps
- Max Range
- 50 meters
- Coverage Area
- 1000 square feet
- Connector Type
- RJ-45
- Antenna Type
- Omnidirectional
- Antenna Gain
- 5dBi
- MIMO Technology
- MU-MIMO
- Beamforming
- Yes
- Mounting Options
- Ceiling Mount / Wall Mount
- Power Supply
- PoE
- Mesh Networking
- No
- Ethernet Port
- 1x Gigabit
- Max Number of Devices Supported
- 100
- Protocols Supported
- 802.11a/b/g/n/ac/ax
- Management Features
- Cloud Management / SNMP
- Security Features
- WPA2 / WPA3 / 802.1X
- Compliance
- FCC / CE / RoHS
- Processor
- N/A
- Memory
- N/A
- Outdoor Use
- No
- Product Name
- FC-10-PE221-247-02-DD
- Height
- 2 inches
- Width
- 5 inches
- Depth
- 4 inches
- Weight
- 1.2 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-PE221-247-02-DD |  FAP-221E | |
|---|---|---|
| Antenna Gain | 5dBi | 5dBi |
| Antenna Type | Omnidirectional | Omnidirectional |
| Beamforming | Yes | Yes |
| Compliance | FCC / CE / RoHS | FCC / CE / RoHS |
| Connector Type | RJ-45 | RJ-45 |
| Coverage Area | 1000 square feet | 1500 square feet |
| Data Rate | 2.5Gbps | 2.5Gbps |
| Depth | 4 inches | 8 inches |
| Ethernet Port | 1x Gigabit | 1x Gigabit |
| Frequency Bands | 2.4GHz / 5GHz | 2.4GHz / 5GHz |
| Height | 2 inches | 2 inches |
| MIMO Technology | MU-MIMO | MU-MIMO |
| Management Features | Cloud Management / SNMP | Cloud Management |
| Max Number of Devices Supported | 100 | 50 |
| Max Range | 50 meters | 100 meters |
| Memory | N/A | 1GB |
| Mesh Networking | No | Yes |
| Mounting Options | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount |
| Outdoor Use | No | Yes |
| Power Supply | PoE | PoE |
| Processor | N/A | Quad-Core 1.2GHz |
| Product Name | FC-10-PE221-247-02-DD | FAP-221E Wireless Access Point |
| Product Type | Wireless Product | Wireless Product |
| Protocols Supported | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax |
| Security Features | WPA2 / WPA3 / 802.1X | WPA2 / WPA3 / 802.1X |
| Weight | 1.2 lbs | 1.2 lbs |
| Wi-Fi Standard | Wi-Fi 6 | Wi-Fi 6 |
| Width | 5 inches | 8 inches |
| Wireless Type | Access Point | Access Point |
| Wi‑Fi Standard |
Reviews & Ratings
O
Oliver Stroud
5
Support experience was professional and efficient.
N
Nathan Brooks
5
Peace of mind for wireless infrastructure.
E
Edward Collins
4
Quick response times from support team.
V
Victor Hammond
4
Good coverage for business critical WiFi.
Questions & Answers
What is the FortiAP-221E 24x7 FortiCare Contract?
The FortiAP-221E 24x7 FortiCare Contract is a comprehensive support agreement that delivers round-the-clock technical assistance, advanced hardware replacement, firmware updates and security patches for your FortiAP-221E access point.
What does the FortiAP-221E 24x7 FortiCare Contract cover?
This contract covers 24x7 global phone, email and web support, advanced next-business-day hardware replacement, unlimited firmware and OS upgrades, online diagnostics and technical troubleshooting.
What are the guaranteed response times under the 24x7 FortiCare Contract?
For critical (Severity 1) issues, FortiCare guarantees an initial response within 30 minutes. Hardware replacement is shipped next business day in most regions, with expedited delivery options available.
How do I register my FortiAP-221E for the 24x7 FortiCare Contract?
Log in to the Fortinet Support Portal (support.fortinet.com), navigate to Asset Registration, enter your FortiAP-221E serial number and contract SKU (FC-10-PE221-247-02-DD), then confirm registration by email.
How can I renew the FortiAP-221E 24x7 FortiCare Contract?
You can renew online via the Fortinet Partner or Customer Portal up to 90 days before expiration, or contact an authorized Fortinet reseller to process multi-year or annual renewals.
Does the contract include hardware replacement for failed FortiAP-221E units?
Yes. The contract provides advanced replacement of faulty FortiAP-221E hardware at no additional charge, with shipment arranged for next business day delivery.
Are firmware and software updates included in the contract?
Yes. You receive unlimited access to all FortiAP-221E firmware releases, OS enhancements and security patches throughout the contract term.
Which support channels are available under this 24x7 contract?
FortiCare offers 24x7 global support via phone, email and the Fortinet Support Portal’s ticketing system, ensuring rapid access to certified Fortinet engineers.
Is support under this contract available worldwide?
Yes. The FortiAP-221E 24x7 FortiCare Contract provides global coverage, with localized support teams in all major regions to meet local regulatory requirements.
What is the difference between 8x5 and 24x7 FortiCare coverage?
8x5 FortiCare offers support during standard business hours in your region, while 24x7 FortiCare ensures continuous, around-the-clock assistance and faster response times for critical issues.
How do I open a support case for my FortiAP-221E?
Access the Fortinet Support Portal, click “Create a Ticket,” select Product Type “FortiAP,” choose severity level, describe your issue and submit. You can also call the 24x7 hotline for immediate assistance.
What service-level agreements (SLAs) apply to FortiCare cases?
SLAs include a 30-minute initial response for Severity 1 cases, four-hour response for Severity 2, and next-business-day advanced hardware replacement for covered devices.
How does FortiCare minimize FortiAP-221E downtime?
By providing rapid remote troubleshooting, expedited next-business-day hardware replacement, and proactive firmware updates, FortiCare ensures optimal uptime and performance.
Can I purchase multi-year FortiCare contracts for FortiAP-221E?
Yes. Fortinet offers one-, three- and five-year multi-year FortiCare contracts to align with your budget and lifecycle planning, often at discounted rates.
How do I purchase a FortiAP-221E 24x7 FortiCare Contract?
Contact your authorized Fortinet reseller or log in to the Fortinet Partner Portal, select SKU FC-10-PE221-247-02-DD and complete the ordering process online or via a purchase order.
Can I transfer my FortiCare contract to a replacement FortiAP-221E unit?
Yes. Upon hardware RMA, simply register the replacement unit’s serial number in the Fortinet Support Portal to seamlessly transfer the remaining contract term.
What are the key benefits of the FortiAP-221E 24x7 FortiCare Contract?
Benefits include 24x7 expert support, accelerated hardware replacement, unlimited firmware updates, enhanced security compliance, and extended device lifespan.