United States$5,000,000+
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H
Harold Vance
4
8x5 FortiCare support is responsive during business hours.
FC-10-00207-311-02-12
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Fortinet 1-Year 8x5 FortiCare Contract
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FC-10-00207-311-02-12
- Description:
- Fortinet 1-Year 8x5 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-00207-311-02-12 Overview
FC-10-00207-311-02-12-Fortinet 1-Year 8x5 FortiCare Contract is a subscription-based support service designed to provide technical assistance and maintenance for Fortinet security appliances. This contract offers a comprehensive support package that includes online activation and digital delivery of service credentials, ensuring that organizations receive timely updates and expert troubleshooting during standard business hours.
This support contract is tailored for IT administrators in small to medium-sized businesses, enterprises, and other organizations seeking dependable network security management. With a 1-year duration and an 8x5 service window, the contract emphasizes vendor-backed support for Fortinet devices, facilitating smooth operations without the need for physical media or complex activation processes.
FC-10-00207-311-02-12 price is is available on request. Get immediate quote.
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FC-10-00207-311-02-12 Specifications
- Use Case
- Business
- Product Type
- Software License
- User Count
- N/A
- Device Count
- N/A
- Platform Compatibility
- N/A
- Activation Type
- Online Activation
- Bit Version
- N/A
- Cloud Integration
- N/A
- Software Format
- N/A
- ESD (Electronic Software Delivery)
- Yes
- Compliance Certifications
- N/A
- Product Region
- Global
- Language Support
- English
- License Key Included
- No
- Support Included
- Yes
- Delivery Method
- Email Delivery
- Software Category
- Security
- License Type
- Subscription
- License Duration
- 1 Year
- Renewable
- Yes
- Product Name
- FC-10-00207-311-02-12-Fortinet 1-Year 8x5 FortiCare Contract
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-00207-311-02-12 |  FC-10-00307-950-02-36 |  FC-10-0400E-950-02-36 |  FC-10-L200F-247-02-12 |  FC-10-F101F-950-02-36 | |
|---|---|---|---|---|---|
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Software Category | Security | Security | Security | Security | Security |
| License Type | Subscription | Subscription | Subscription | Subscription | Subscription |
| License Duration | 1 Year | 3 Years | 3 Years | 1 Year | 3 Years |
| Use Case | Business | Enterprise | Enterprise | Enterprise | Enterprise |
| User Count | N/A | Unlimited | N/A | N/A | N/A |
| Device Count | N/A | 1 Device | 1 Device | N/A | N/A |
| Platform Compatibility | N/A | Web-Based | N/A | Web-Based | Cross-Platform |
| Delivery Method | Email Delivery | Email Delivery | Email Delivery | Email Delivery | Digital Key |
| Activation Type | Online Activation | Online Activation | Online Activation | Not Required | Online Activation |
| Language Support | English | English | English | Multilingual | English |
| Bit Version | N/A | N/A | N/A | N/A | N/A |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Software Format | N/A | Downloadable | N/A | N/A | Downloadable |
| Support Included | Yes | Yes | Yes | Yes | Yes |
| Product Name | FC-10-00207-311-02-12-Fortinet 1-Year 8x5 FortiCare Contract | FC-10-00307-950-02-36-3 year Unified (UTM) Protection (24x7 FortiCare plus Application Control, IPS, AV, Web Filtering and Antispam, FortiSandbox Cloud) of FG-301E | FC-10-0400E-950-02-36-3 year Unified (UTM) Protection (24x7 FortiCare plus Application Control, IPS, AV, Web Filtering and Antispam, FortiSandbox Cloud) of FG-400E | FC-10-L200F-247-02-12-1YR 24X7 FORTICARE CONTRACT FOR FORTIANALYZER-200F | FC-10-F101F-950-02-36-FG 101F 3YR UNIFIED UTM PROTECTION 24X7 FC PLUS APPLICATION |
| License Key Included | No | Yes | Yes | No | Yes |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | Yes | Yes |
| Renewable | Yes | Yes | Yes | Yes | Yes |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Product Region | Global | Global | Global | Global | Global |
Reviews & Ratings
E
Elliot Garner
5
Issues resolved efficiently with knowledgeable engineers.
R
Roger Flint
4
Good support coverage for non-critical environments.
M
Miles Kendrick
5
Professional assistance when needed.
V
Victor Linton
5
Reliable FortiCare contract for daily operations.
Questions & Answers
What is the Fortinet 1-Year 8x5 FortiCare Contract (SKU: FC-10-00207-311-02-12)?
The Fortinet 1-Year 8x5 FortiCare Contract is a one-year support agreement providing Monday–Friday 8 AM–5 PM local technical assistance, firmware updates, security patches, and hardware replacement for eligible Fortinet devices.
What are the support hours covered under the 8x5 FortiCare Contract?
Support is available Monday through Friday, 8 AM to 5 PM local time (excluding public holidays), via phone, email, and live chat.
Which devices are covered by SKU FC-10-00207-311-02-12?
This contract covers FortiGate appliances and other Fortinet security products specified in your original purchase order.
How do I register and activate my FortiCare Contract?
Log in to the Fortinet Support Portal, click “Register Product,” enter your SKU and device serial number, then follow the on-screen activation steps.
What services are included in the Fortinet 1-Year 8x5 FortiCare Contract?
Included services are global technical support, firmware and software updates, security patch delivery, and advanced troubleshooting.
Can I upgrade from 8x5 to 24x7 FortiCare support?
Yes. Contact your Fortinet reseller or sales representative to upgrade your contract before the current term expires.
What is the guaranteed response time for support requests?
FortiCare provides initial response within one hour for high-priority issues; medium and low priorities are handled per the service-level agreement.
How does FortiCare differ from FortiGuard services?
FortiCare delivers technical support, maintenance, and hardware replacement; FortiGuard offers real-time threat intelligence and subscription-based security services.
How do I submit a technical support ticket?
Access the Fortinet Support Portal, select “Create Case,” provide your SKU and issue details, then submit; track progress through the portal dashboard.
Is hardware replacement included in the contract?
Yes. Eligible failed components are covered under the return-and-replace policy at no additional cost during the contract term.
Does the contract include phone and online chat support?
Yes. You receive access to phone, email, and live chat support channels during 8×5 support hours.
How do I renew my 1-Year 8x5 FortiCare Contract?
Renew via your Fortinet reseller or the Fortinet Support Portal up to 90 days before expiration to ensure uninterrupted coverage.
In which regions is 8x5 FortiCare support available?
FortiCare 8×5 support is available globally in the Americas, EMEA, and APAC regions, aligned to your local time zone and language preference.
Are software and firmware updates included?
Yes. All official FortiOS firmware updates, security patches, and minor version upgrades are provided at no extra charge.
What qualifications do FortiCare support engineers hold?
FortiCare engineers are Fortinet Certified Network Security Experts (FCNSE) with specialized training in FortiGate, FortiOS, and related security technologies.
When does my FortiCare support become active after purchase?
Coverage begins on the later of your contract purchase date or the equipment ship date and remains active for one year.