United States
Name:
FC-10-00207-311-02-12
- Description:
- Fortinet 1-Year 8x5 FortiCare Contract
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Holiday Bonus: Submissions on holidays receive priority handling the next business day
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-00207-311-02-12 Overview
FC-10-00207-311-02-12-Fortinet 1-Year 8x5 FortiCare Contract is a subscription-based support service designed to provide technical assistance and maintenance for Fortinet security appliances. This contract offers a comprehensive support package that includes online activation and digital delivery of service credentials, ensuring that organizations receive timely updates and expert troubleshooting during standard business hours.
This support contract is tailored for IT administrators in small to medium-sized businesses, enterprises, and other organizations seeking dependable network security management. With a 1-year duration and an 8x5 service window, the contract emphasizes vendor-backed support for Fortinet devices, facilitating smooth operations without the need for physical media or complex activation processes.
What is the price of FC-10-00207-311-02-12?
Pricing for FC-10-00207-311-02-12 is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-00207-311-02-12.
Explore more options from Software Licenses or explore other Fortinet products.
FC-10-00207-311-02-12 Specifications
| Product Type | Software License |
| Software Category | Security |
| License Type | Subscription |
| License Duration | 1 Year |
| Use Case | Business |
| User Count | N/A |
| Device Count | N/A |
| Platform Compatibility | N/A |
| Delivery Method | Email Delivery |
| Activation Type | Online Activation |
| Language Support | English |
| Bit Version | N/A |
| Cloud Integration | N/A |
| Software Format | N/A |
| Support Included | Yes |
| Product Name | FC-10-00207-311-02-12-Fortinet 1-Year 8x5 FortiCare Contract |
| License Key Included | No |
| ESD (Electronic Software Delivery) | Yes |
| Renewable | Yes |
| Compliance Certifications | N/A |
| Product Region | Global |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Activation Type | Online Activation | Online Activation | Online Activation | Not Required | Online Activation |
| Bit Version | N/A | N/A | N/A | N/A | N/A |
| Cloud Integration | N/A | N/A | N/A | N/A | N/A |
| Compliance Certifications | N/A | N/A | N/A | N/A | N/A |
| Delivery Method | Email Delivery | Email Delivery | Digital Key | Email Delivery | Email Delivery |
| Device Count | N/A | 1 Device | N/A | N/A | 1 Device |
| ESD (Electronic Software Delivery) | Yes | Yes | Yes | Yes | Yes |
| Language Support | English | English | English | Multilingual | English |
| License Duration | 1 Year | 3 Years | 3 Years | 1 Year | 3 Years |
| License Key Included | No | Yes | Yes | No | Yes |
| License Type | Subscription | Subscription | Subscription | Subscription | Subscription |
| Platform Compatibility | N/A | Web-Based | Cross-Platform | Web-Based | N/A |
| Product Name | FC-10-00207-311-02-12-Fortinet 1-Year 8x5 FortiCare Contract | FC-10-00307-950-02-36-3 year Unified (UTM) Protection (24x7 FortiCare plus Application Control, IPS, AV, Web Filtering and Antispam, FortiSandbox Cloud) of FG-301E | FC-10-F101F-950-02-36-FG 101F 3YR UNIFIED UTM PROTECTION 24X7 FC PLUS APPLICATION | FC-10-L200F-247-02-12-1YR 24X7 FORTICARE CONTRACT FOR FORTIANALYZER-200F | FC-10-0400E-950-02-36-3 year Unified (UTM) Protection (24x7 FortiCare plus Application Control, IPS, AV, Web Filtering and Antispam, FortiSandbox Cloud) of FG-400E |
| Product Region | Global | Global | Global | Global | Global |
| Product Type | Software License | Software License | Software License | Software License | Software License |
| Renewable | Yes | Yes | Yes | Yes | Yes |
| Software Category | Security | Security | Security | Security | Security |
| Software Format | N/A | Downloadable | Downloadable | N/A | N/A |
| Support Included | Yes | Yes | Yes | Yes | Yes |
| Use Case | Business | Enterprise | Enterprise | Enterprise | Enterprise |
| User Count | N/A | Unlimited | N/A | N/A | N/A |
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Questions & Answers
Q
What is the Fortinet 1-Year 8x5 FortiCare Contract (SKU: FC-10-00207-311-02-12)?
A
The Fortinet 1-Year 8x5 FortiCare Contract is a one-year support agreement providing Monday–Friday 8 AM–5 PM local technical assistance, firmware updates, security patches, and hardware replacement for eligible Fortinet devices.
Q
What are the support hours covered under the 8x5 FortiCare Contract?
A
Support is available Monday through Friday, 8 AM to 5 PM local time (excluding public holidays), via phone, email, and live chat.
Q
Which devices are covered by SKU FC-10-00207-311-02-12?
A
This contract covers FortiGate appliances and other Fortinet security products specified in your original purchase order.
Q
How do I register and activate my FortiCare Contract?
A
Log in to the Fortinet Support Portal, click “Register Product,” enter your SKU and device serial number, then follow the on-screen activation steps.
Q
What services are included in the Fortinet 1-Year 8x5 FortiCare Contract?
A
Included services are global technical support, firmware and software updates, security patch delivery, and advanced troubleshooting.
Q
Can I upgrade from 8x5 to 24x7 FortiCare support?
A
Yes. Contact your Fortinet reseller or sales representative to upgrade your contract before the current term expires.
Q
What is the guaranteed response time for support requests?
A
FortiCare provides initial response within one hour for high-priority issues; medium and low priorities are handled per the service-level agreement.
Q
How does FortiCare differ from FortiGuard services?
A
FortiCare delivers technical support, maintenance, and hardware replacement; FortiGuard offers real-time threat intelligence and subscription-based security services.
Q
How do I submit a technical support ticket?
A
Access the Fortinet Support Portal, select “Create Case,” provide your SKU and issue details, then submit; track progress through the portal dashboard.
Q
Is hardware replacement included in the contract?
A
Yes. Eligible failed components are covered under the return-and-replace policy at no additional cost during the contract term.
Q
Does the contract include phone and online chat support?
A
Yes. You receive access to phone, email, and live chat support channels during 8×5 support hours.
Q
How do I renew my 1-Year 8x5 FortiCare Contract?
A
Renew via your Fortinet reseller or the Fortinet Support Portal up to 90 days before expiration to ensure uninterrupted coverage.
Q
In which regions is 8x5 FortiCare support available?
A
FortiCare 8×5 support is available globally in the Americas, EMEA, and APAC regions, aligned to your local time zone and language preference.
Q
Are software and firmware updates included?
A
Yes. All official FortiOS firmware updates, security patches, and minor version upgrades are provided at no extra charge.
Q
What qualifications do FortiCare support engineers hold?
A
FortiCare engineers are Fortinet Certified Network Security Experts (FCNSE) with specialized training in FortiGate, FortiOS, and related security technologies.
Q
When does my FortiCare support become active after purchase?
A
Coverage begins on the later of your contract purchase date or the equipment ship date and remains active for one year.
