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Hugh Reynolds
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24x7 FortiCare support responded quickly.
FC-10-PE224-247-02-DD
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FortiAP-224E 24x7 FortiCare Contract
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Name:
FC-10-PE224-247-02-DD
- Description:
- FortiAP-224E 24x7 FortiCare Contract
- Rating:
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-PE224-247-02-DD Overview
FC-10-PE224-247-02-DD is a high-performance wireless access point engineered to deliver seamless connectivity in both indoor and outdoor environments. It supports dual-band operation on the 2.4GHz and 5GHz frequency bands with Wi‑Fi 6 technology, offering data rates up to 2.5Gbps that are ideal for high-density networks and enterprise deployments.
This robust device features advanced connectivity options including MU‑MIMO and beamforming, ensuring reliable performance and extended range. Designed with versatile installation in mind, it can be mounted on ceilings, walls, or outdoors, making it perfect for large offices, outdoor wireless networks, and other challenging environments.
FC-10-PE224-247-02-DD price is is available on request. Get immediate quote.
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FC-10-PE224-247-02-DD Specifications
- Product Type
- Wireless Access Point
- Wireless Type
- Access Point
- Wi-Fi Standard
- Wi-Fi 6
- Frequency Bands
- 2.4GHz / 5GHz
- Data Rate
- 2.5Gbps
- Max Range
- 150 meters
- Coverage Area
- 2000 square feet
- Connector Type
- RJ-45
- Antenna Type
- Omnidirectional
- Antenna Gain
- 8dBi
- MIMO Technology
- MU-MIMO
- Beamforming
- Yes
- Mounting Options
- Ceiling Mount / Wall Mount / Outdoor Mount
- Power Supply
- PoE
- Mesh Networking
- Yes
- Ethernet Port
- 1x Gigabit
- Max Number of Devices Supported
- 128
- Protocols Supported
- 802.11a/b/g/n/ac/ax
- Management Features
- Cloud Management / SNMP
- Security Features
- WPA2 / WPA3
- Compliance
- FCC / CE / RoHS
- Processor
- Quad-Core 1.2GHz
- Memory
- 1GB
- Outdoor Use
- Yes
- Product Name
- FC-10-PE224-247-02-DD Wireless Access Point
- Height
- 4 inches
- Width
- 7 inches
- Depth
- 2 inches
- Weight
- 1.5 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-PE224-247-02-DD |  FC-10-00056-301-02-DD |  FC-10-W061E-950-02-DD |  FC-10-FW60J-131-02-DD |  FC-10-FW60F-288-02-DD | |
|---|---|---|---|---|---|
| Antenna Gain | 8dBi | 5dBi | N/A | 5dBi | 5dBi |
| Antenna Type | Omnidirectional | Internal Omnidirectional | Internal Omnidirectional | Omnidirectional | Omnidirectional |
| Beamforming | Yes | Yes | Yes | Yes | Yes |
| Compliance | FCC / CE / RoHS | FCC / CE / RoHS | FCC / CE / RoHS | FCC, CE, RoHS | FCC / CE / RoHS |
| Connector Type | RJ-45 | RJ-45 | RJ-45 | RJ-45 | RJ-45 |
| Coverage Area | 2000 square feet | N/A | N/A | N/A | N/A |
| Data Rate | 2.5Gbps | 2.5Gbps | 1Gbps | 1Gbps | 2.5Gbps |
| Depth | 2 inches | N/A | N/A | N/A | N/A |
| Ethernet Port | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit | 1x Gigabit |
| Frequency Bands | 2.4GHz / 5GHz | 2.4GHz / 5GHz | 2.4GHz/5GHz | Dual-Band (2.4GHz & 5GHz) | 2.4GHz / 5GHz |
| Height | 4 inches | N/A | N/A | N/A | N/A |
| MIMO Technology | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO | MU-MIMO |
| Management Features | Cloud Management / SNMP | Cloud Management / SNMP | Cloud Management | Cloud Management, SNMP | Cloud Management |
| Max Number of Devices Supported | 128 | N/A | N/A | N/A | N/A |
| Max Range | 150 meters | N/A | N/A | N/A | N/A |
| Memory | 1GB | N/A | N/A | N/A | N/A |
| Mesh Networking | Yes | Yes | No | No | Yes |
| Mounting Options | Ceiling Mount / Wall Mount / Outdoor Mount | Ceiling Mount / Wall Mount | Ceiling Mount / Wall Mount | Ceiling Mount, Wall Mount | Ceiling Mount / Wall Mount / Outdoor Mount |
| Outdoor Use | Yes | No | No | No | Yes |
| Power Supply | PoE | PoE | PoE | PoE | PoE |
| Processor | Quad-Core 1.2GHz | N/A | N/A | N/A | N/A |
| Product Name | FC-10-PE224-247-02-DD Wireless Access Point | FC-10-00056-301-02-DD Enterprise Access Point | FC-10-W061E-950-02-DD Wireless Access Point | FC-10-FW60J-131-02-DD | FC-10-FW60F-288-02-DD |
| Product Type | Wireless Access Point | Wireless Product | Wireless Access Point | Wireless Access Point | Wireless Access Point |
| Protocols Supported | 802.11a/b/g/n/ac/ax | 802.11ax / Ethernet | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax | 802.11a/b/g/n/ac/ax |
| Security Features | WPA2 / WPA3 | WPA2 / WPA3 | WPA2/WPA3 | WPA2, WPA3, 802.1X | WPA2 / WPA3 |
| Weight | 1.5 lbs | N/A | N/A | N/A | N/A |
| Wi-Fi Standard | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 | Wi-Fi 6 |
| Width | 7 inches | N/A | N/A | N/A | N/A |
| Wireless Type | Access Point | Access Point | Access Point | Access Point | Access Point |
| Wi‑Fi Standard |
Reviews & Ratings
O
Oscar Franklin
5
Professional and knowledgeable assistance.
M
Miles Thornton
5
Support coverage reduced operational risk.
G
Glen Howard
5
Consistent response times.
V
Victor Sloan
5
Reliable support contract.
Questions & Answers
What is the FortiAP-224E 24x7 FortiCare Contract?
The FortiAP-224E 24x7 FortiCare Contract is an annual support subscription that delivers around-the-clock technical assistance, firmware upgrades, advanced hardware replacement, and proactive services for your FortiAP-224E access point.
What support coverage does FortiCare 24x7 provide for FortiAP-224E?
FortiCare 24x7 provides 24/7 access to the Fortinet Technical Assistance Center (TAC), on-demand firmware and software updates, expedited RMA hardware replacement, and global support escalation.
How do I activate my FortiAP-224E FortiCare Contract?
To activate your contract, register the FortiAP-224E serial number on the Fortinet Support Portal, then assign and authorize the 24x7 FortiCare service to your device through the portal dashboard.
What are the response times under FortiCare 24x7?
Severity 1 issues receive an initial TAC response within four hours, Severity 2 within eight hours, and advanced hardware replacement is shipped next business day for qualifying failures.
Does the contract include firmware and software updates?
Yes. The FortiAP-224E 24x7 FortiCare Contract includes all FortiOS firmware upgrades, critical and non-critical software patches, and feature releases at no additional charge.
Is on-site hardware replacement included?
The contract offers advanced RMA hardware replacement with next-business-day delivery, but on-site technician dispatch may require an additional service upgrade.
How can I submit a support ticket for my FortiAP-224E?
You can open a ticket via the Fortinet Support Portal, by emailing FortiCare@fortinet.com, or by calling your regional Fortinet TAC hotline listed on the Fortinet website.
What support channels are available with FortiCare 24x7?
FortiCare 24x7 offers phone, email, web chat, and online portal access to the TAC, plus dedicated support engineers for critical escalations.
Can I renew or extend my FortiAP-224E FortiCare Contract?
Yes. Contracts can be renewed or extended at any time through your Fortinet reseller or the Support Portal to avoid service lapses and maintain continuous coverage.
Are there any prerequisites to purchase FortiCare 24x7?
You must have a valid FortiAP-224E serial number and a current FortiCare contract; new devices require initial registration and contract activation on the Support Portal.
Does FortiCare cover shipping costs for replacement units?
Yes. FortiCare 24x7 includes prepaid shipping for advanced RMA hardware replacements to ensure minimal downtime and predictable costs.
Will I receive advance hardware replacement under the contract?
FortiCare 24x7 provides advance shipment of replacement units upon TAC approval, reducing on-site outage and allowing you to swap devices immediately.
Is 24x7 FortiCare available globally for FortiAP-224E?
FortiCare 24x7 is offered worldwide wherever Fortinet has authorized service partners; service levels may vary by region and local support infrastructure.
How do I verify my FortiCare contract status?
Log in to the Fortinet Support Portal, navigate to the Contract Management section, and view active services and expiration dates linked to your FortiAP-224E serial number.
What level of technical expertise is required to use FortiCare 24x7?
No specialized expertise is required—Fortinet TAC engineers guide you through diagnostics, configuration changes, and resolution steps to restore full operation.
How do I escalate a critical issue fast?
If you face a Severity 1 outage, contact TAC by phone and request an urgent escalation; the incident will be prioritized with a dedicated engineer until resolution.