United States
Name:
FC-10-00281-311-02-DD
- Description:
- FortiGate-280D-POE, 8x5 FortiCare Contract
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3 Year Extended Warranty
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Express Delivery Across the USA
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Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-00281-311-02-DD Overview
FC-10-00281-311-02-DD is a high-performance hardware firewall appliance designed in a 1 RU rack-mount form factor for secure enterprise and branch office deployments. It delivers up to 10 Gbps of firewall throughput, featuring a balanced mix of LAN and WAN ports—including RJ-45 and SFP options—to ensure versatile connectivity across diverse network environments.
This next-generation firewall supports an array of security services such as IPS, antivirus, web filtering, VPN, and application control, all backed by redundant AC power supplies for continuous operation. With flexible management options available via CLI, GUI, SNMP, and cloud interfaces, FC-10-00281-311-02-DD is engineered for scalable high availability, clustering deployments, and advanced threat defense use cases.
What is the price of FC-10-00281-311-02-DD?
Pricing for FC-10-00281-311-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-00281-311-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-00281-311-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Rack-mount |
| Deployment Type | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 10 Gbps |
| Threat Protection Throughput | 4 Gbps |
| IPS Throughput | 3 Gbps |
| VPN Throughput | 2 Gbps |
| Supported Applications | 200 |
| Centralized Configuration & Reporting | Yes |
| Feature | Advanced threat protection, deep packet inspection, and integrated VPN services |
| Concurrent Sessions | 500000 |
| Maximum Concurrent Sessions | 750000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 4 |
| New Sessions Per Second | 20000 |
| Supported VPN Types | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Active |
| Interfaces | RJ-45 / SFP |
| WAN Ports | 2 WAN |
| LAN Ports | 8 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | Cloud / CLI / GUI / SNMP |
| Logging & Monitoring | Built-in / Syslog |
| Firewall Policies Supported | 2000 |
| Users Supported | N/A |
| Memory | 16 GB |
| Flash Storage | 128 GB |
| Expansion Slots | SFP |
| Form Factor | 1 RU |
| Rack Units | 1 RU |
| Device Type | NGFW |
| Product Name | FC-10-00281-311-02-DD Next-Generation Firewall |
| Height | 1.75 |
| Width | 17.3 |
| Depth | 11.2 |
| Weight | 20 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Rack-mount | Rack-mounted | Rack-mount | Rack-mount | Rack-mount |
| Centralized Configuration & Reporting | Yes | Cloud-based | Yes | Yes | CLI / GUI / REST API |
| Concurrent Sessions | 500000 | 500000 | 500K | 1000000 | 500,000 |
| Deployment Type | Enterprise / Branch Office | Enterprise | Enterprise | Enterprise / Branch Office | Enterprise / Branch Office / Cloud |
| Depth | 11.2 | 16.5 inches | 16 inches | 15.0 inches | 18.3 inches |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Feature | Advanced threat protection, deep packet inspection, and integrated VPN services | Advanced Threat Protection | Next-Generation Firewall, Advanced Threat Protection | Integrated Security Management | High Availability, Clustering, Scalable Performance |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 |
| Firewall Policies Supported | 2000 | 3000 | 1000 | 5000 | 2000 |
| Firewall Throughput | 10 Gbps | 10 Gbps | 4 Gbps | 10 Gbps | 20 Gbps |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 64 GB |
| Form Factor | 1 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Height | 1.75 | 1.75 inches | 1.75 inches | 1.75 inches | 1.75 inches |
| High Availability | Active-Active | Active-Passive | Active-Active | Active-Active | Active-Active |
| Integrated I/O | 4 | 8 | 8 | 8 | 4 |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP+ | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP |
| IPS Throughput | 3 Gbps | 4 Gbps | 2 Gbps | 8 Gbps | 10 Gbps |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Logging & Monitoring | Built-in / Syslog | Built-in / Syslog | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging |
| Management Options | Cloud / CLI / GUI / SNMP | Cloud / CLI / GUI / REST API | Cloud / CLI / GUI / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Maximum Concurrent Sessions | 750000 | 1000000 | 1M | 1200000 | 1,000,000 |
| Memory | 16 GB | 16 GB | 8 GB | 16 GB | 8 GB |
| New Sessions Per Second | 20000 | 10000 | 50K | 50000 | 30,000 |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-00281-311-02-DD Next-Generation Firewall | FC-10-00240-289-02-DD | FG-400E-BDL-950-12 | FG-100F-BDL-950-60 | FG-401E Next-Generation Firewall |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| Supported Applications | 200 | 250 | 10 | 100 | 10 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP / PPTP / GRE |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| Threat Protection Throughput | 4 Gbps | 5 Gbps | 3 Gbps | 8 Gbps | 15 Gbps |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM |
| Users Supported | N/A | 10000 | N/A | 10000 | 5000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 2 Gbps | 8 Gbps | 3 Gbps | 5 Gbps | 5 Gbps |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| Weight | 20 lbs | 25 lbs | 25 lbs | 25 lbs | 20 lbs |
| Width | 17.3 | 17.5 inches | 17 inches | 17.5 inches | 17.2 inches |
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Questions & Answers
Q
What does the FC-10-00281-311-02-DD 8×5 FortiCare Contract include?
A
It provides 8×5 remote technical support, firmware and software updates, advanced hardware replacement, and 24/7 self-service resources for the FortiGate-280D-POE.
Q
Which FortiGate models are covered under this contract?
A
This contract covers the FortiGate-280D-POE device with SKU FC-10-00281-311-02-DD under the 8×5 FortiCare service plan.
Q
What are the support hours for 8×5 FortiCare?
A
FortiCare 8×5 support is available Monday through Friday, 9:00 a.m. to 5:00 p.m. local time, excluding regional holidays.
Q
What is the guaranteed support response time?
A
Initial response times are within four hours for critical cases and eight hours for non-critical issues during 8×5 support hours.
Q
Does the contract include advanced hardware replacement?
A
Yes, the contract includes next-business-day advanced hardware replacement with shipment of a replacement unit for covered failures.
Q
Are firmware and software updates included?
A
All firmware releases, security patches, and minor software updates are included at no additional cost during the contract term.
Q
How do I open a support ticket?
A
You can open a support ticket via the Fortinet Customer Service portal or by calling the dedicated FortiCare help desk.
Q
Can I upgrade to 24×7 global support?
A
Yes, you can upgrade to 24×7 global support by purchasing the FortiCare 24×7 service add-on through your Fortinet reseller.
Q
What is the contract duration and renewal process?
A
Standard contracts run one year. Renewal notices are sent 30 days before expiration, and online renewal is completed via the Fortinet portal.
Q
Does the contract cover onsite support?
A
Onsite support is not included in the 8×5 plan but can be added with a separate FortiCare Onsite Service Agreement.
Q
Which regions does the contract support?
A
Global coverage includes the Americas, EMEA, and APAC regions. Service availability may vary by country based on Fortinet’s service footprint.
Q
How do I check my contract status?
A
Log in to the Fortinet Support portal to view contract details, expiration dates, and service entitlement for your SKU.
Q
What is the difference between 8×5 and 24×7 FortiCare?
A
8×5 support offers business hours assistance; 24×7 support provides continuous emergency response for critical network issues at all times.
Q
Are configuration and troubleshooting services included?
A
Yes, the contract includes troubleshooting guidance and best-practice recommendations, but it does not cover configuration change services.
Q
How are security patches delivered under this contract?
A
Security patches and updates are delivered via the Fortinet Support portal and automated update channels as soon as they are released.
Q
What is the warranty coverage for PoE ports?
A
PoE ports are covered under the same advanced hardware replacement policy, ensuring rapid replacement of faulty power-over-Ethernet components.
Q
How does the 8×5 FortiCare contract enhance network availability?
A
The contract minimizes downtime by combining timely technical support, proactive updates, and fast hardware replacement to maintain optimal network reliability.
