Name: FortiGate-80E, 24x7 FortiCare Contract
Brand: Fortinet
SKU: FC-10-00E80-247-02-DD
Availability: OutOfStock
Rating: 4.2 (5 reviews)

Question 1

What is the 24x7 FortiCare Contract for FortiGate-80E?

Accepted Answer

The 24x7 FortiCare Contract is a comprehensive support plan providing round-the-clock technical assistance, hardware replacement, software updates and firmware upgrades for your FortiGate-80E appliance.

Question 2

Which services are included in FortiCare 24x7 for FortiGate-80E?

Accepted Answer

The plan includes 24x7 phone and online support, next-business-day advance hardware replacement, firmware updates, security alerts and configuration guidance to keep your FortiGate-80E fully operational.

Question 3

How do I register my FortiCare contract after purchase?

Accepted Answer

After purchase, log in to the Fortinet Support portal, enter your product serial number and contract SKU (FC-10-00E80-247-02-DD), and follow the on-screen prompts to complete registration.

Question 4

What hardware replacement options are available?

Accepted Answer

FortiCare 24x7 offers next-business-day advance hardware replacement at no additional cost, ensuring minimal downtime if your FortiGate-80E fails.

Question 5

How quickly can I get technical support?

Accepted Answer

With 24x7 FortiCare, you receive immediate access to Fortinet’s Technical Assistance Center via phone or web chat, with SLA-based response times tailored to issue severity.

Question 6

Does the contract include firmware and OS upgrades?

Accepted Answer

Yes, your FortiCare 24x7 contract covers all FortiOS firmware upgrades and patches, ensuring your FortiGate-80E remains up-to-date with the latest security features.

Question 7

Can I renew my FortiCare 24x7 contract?

Accepted Answer

Absolutely. You can renew online through the Fortinet Support portal or via an authorized reseller up to 30 days before or after contract expiration to maintain continuous coverage.

Question 8

What is the duration of the FortiCare contract?

Accepted Answer

The standard FortiCare 24x7 contract is available in one-year increments. Multi-year options may be available for volume discounts through authorized partners.

Question 9

Is on-site support available under this contract?

Accepted Answer

The 24x7 FortiCare Contract for FortiGate-80E includes advanced hardware replacement but not on-site technician dispatch. On-site services can be added via an extended Service Level Agreement.

Question 10

How do I file a support case?

Accepted Answer

Log in to the Fortinet Support portal, click 'Create New Case', select your FortiGate-80E, describe the issue, and submit. A support engineer will respond per the SLA.

Question 11

What are the prerequisites for FortiCare coverage?

Accepted Answer

You must have a valid FortiGate-80E serial number, an active FortiCare contract SKU (FC-10-00E80-247-02-DD) and maintain compliance with Fortinet’s End User License Agreement.

Question 12

Can I transfer my FortiCare contract to a new appliance?

Accepted Answer

Yes, FortiCare contracts can be transferred to a replacement FortiGate-80E. Contact Fortinet Support with both serial numbers for contract reassignment.

Question 13

What languages are supported by FortiCare 24x7?

Accepted Answer

FortiCare provides primary support in English, with localized support available in major regions. Check with your regional office for specific language availability.

Question 14

Does FortiCare cover cyber threat updates?

Accepted Answer

Yes, your contract includes real-time threat intelligence updates from FortiGuard Labs, ensuring your FortiGate-80E firewall is protected against emerging threats.

Question 15

Are training resources part of the contract?

Accepted Answer

While basic product documentation and knowledge-base access are included, formal training courses are offered separately through Fortinet’s training program.

Question 16

How do I check my FortiCare contract status?

Accepted Answer

Log in to the Fortinet Support portal, navigate to 'Contracts & Licensing', and view your FortiCare 24x7 contract status, expiration date and service history.

	FC-10-00E80-247-02-DD	FC-10-0060E-189-02-DD	FC-10-00E81-159-02-DD	FC-10-0052E-159-02-DD	FG-61E-BDL-950-60
Architecture	Rack-mount	Rack-mount	Rack-mount	Rack-mount	Rack-mount
Centralized Configuration & Reporting	Yes	Yes	Yes	Yes	Yes
Concurrent Sessions	500000	500000	500,000	500,000	100,000
Deployment Type	Enterprise / Branch Office / SMB	Enterprise / Branch Office	Enterprise / Branch Office / Data Center	Enterprise / Branch Office	Enterprise / Branch Office
Depth	16.5	18	18	17 inches	18 inches
Device Type	NGFW	NGFW	NGFW	NGFW	NGFW
Expansion Slots	SFP	SFP	SFP	SFP	N/A
Feature	Advanced Threat Protection, Deep Packet Inspection	Advanced threat protection and unified management	High availability, clustering, and scalability	Next-Generation Firewall with Integrated IPS, Antivirus, Web Filtering, and VPN	Advanced threat protection, high availability, VPN support
Firewall Layer Supported	Layer 7	Layer 3 / Layer 4 / Layer 7	Layer 7	Layer 7	Layer 7
Firewall Policies Supported	1000	200	200	250	100
Firewall Throughput	2 Gbps	10 Gbps	10 Gbps	10 Gbps	950 Mbps
Flash Storage	128 GB	128 GB	32 GB	128 GB	128 GB
Form Factor	1 RU	2 RU	2 RU	Rack-mount	1 RU
Height	1.75	3.5	1.75	3 inches	1.75 inches
High Availability	Active-Passive	Active-Passive	Active-Passive	Active-Passive	Active-Passive
IPS Throughput	1 Gbps	2 Gbps	2 Gbps	6 Gbps	600 Mbps
Integrated I/O	4	4	4	8	4
Interfaces	RJ-45 / SFP	RJ-45 / SFP	RJ-45 / SFP	RJ-45 / SFP	RJ-45 / SFP
LAN Ports	8 LAN Ports	8 LAN Ports	4 LAN Ports	8 LAN Ports	4 LAN Ports
Logging & Monitoring	Built-in / Syslog	Built-in / Syslog / Cloud Logging	Built-in / Syslog / Cloud Logging	Built-in / Syslog / Cloud Logging	Built-in / Syslog / Cloud Logging
Management Options	Cloud / CLI / GUI / Centralized / REST API	Cloud / CLI / GUI / Centralized / REST API / SNMP	Cloud / CLI / GUI / REST API / SNMP	Cloud / CLI / GUI / Centralized / SNMP	CLI / GUI / Centralized
Maximum Concurrent Sessions	1000000	1000000	1,000,000	1,000,000	100,000
Memory	8 GB	16 GB	8 GB	16 GB	8 GB
New Sessions Per Second	15000	20000	20,000	50,000	5,000
POE Ports	No	No	No	No	No
Power Source	AC Power Supply	AC Power Supply	AC Power Supply	AC Power Supply	AC Power Supply
Product Name	FC-10-00E80-247-02-DD Next-Generation Firewall	FC-10-0060E-189-02-DD	FC-10-00E81-159-02-DD	FC-10-0052E-159-02-DD Security Appliance	FG-61E-BDL-950-60
Product Type	Firewall Appliance	Firewall Appliance	Firewall Appliance	Firewall Appliance	Firewall Appliance
Rack Units	1 RU	2 RU	2 RU	2 RU	1 RU
Redundant Power Supply Supported	Yes	Yes	Yes	Yes	Yes
Routing Protocols Supported	OSPF / BGP / Static Routing	OSPF / BGP / RIP / Static Routing	OSPF / BGP / Static Routing	OSPF / BGP / RIP / Static Routing	OSPF / BGP / Static Routing
Security Services	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN
Supported Applications	150	100	256	50	120
Supported VPN Types	IPSec / SSL VPN	IPSec / SSL VPN / L2TP / PPTP	IPSec / SSL VPN	IPSec / SSL VPN	IPSec / SSL VPN
Switch Ports	Yes	Yes	Yes	Yes	Yes
Threat Protection Throughput	1.5 Gbps	3 Gbps	8 Gbps	8 Gbps	600 Mbps
Use Case	VPN / Secure Access / UTM	VPN / Secure Access / Segmentation / UTM	VPN / Secure Access / Segmentation / UTM	UTM	VPN / Secure Access / UTM
Users Supported	5000	1000	Unlimited	Unlimited	N/A
Users/Nodes	5000	Unlimited	Unlimited	Unlimited	Unlimited
VPN Throughput	1.2 Gbps	4 Gbps	1 Gbps	4 Gbps	60 Mbps
WAN Ports	2 WAN	2 WAN	2 WAN	2 WAN	2 WAN
Weight	25 lbs	25 lbs	30 lbs	25 lbs	15 lbs
Width	17.5	17	17	17 inches	17 inches

FC-10-00E80-247-02-DD

$5,000,000+

Officially Accredited

Next-Gen IT