United States
Name:
FC-10-0500E-247-02-DD
- Description:
- FortiGate-500E, 24x7 FortiCare Contract
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- Fortinet
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-0500E-247-02-DD Overview
FC-10-0500E-247-02-DD is a high-performance, rack-mounted hardware appliance engineered for demanding enterprise and branch office environments. It offers robust throughput capacity with multiple interface options including LAN, WAN, and SFP ports and features redundant AC power supplies to ensure continuous, reliable operation. Its design integrates advanced security services such as IPS, antivirus scanning, web filtering, and secure VPN capabilities.
FC-10-0500E-247-02-DD is optimized for centralized management and scalable deployment across diverse infrastructures including SMB, enterprise, and cloud environments. The device supports high availability through active-passive clustering, seamless integration via GUI, CLI, and REST API management options, and is ideally suited for applications that demand rapid session processing and real-time threat protection.
What is the price of FC-10-0500E-247-02-DD?
Pricing for FC-10-0500E-247-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-0500E-247-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-0500E-247-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Rack-mount |
| Deployment Type | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 10 Gbps |
| Threat Protection Throughput | 5 Gbps |
| IPS Throughput | 2 Gbps |
| VPN Throughput | 5 Gbps |
| Supported Applications | 500 |
| Centralized Configuration & Reporting | Yes |
| Feature | Advanced Threat Protection |
| Concurrent Sessions | 1000000 |
| Maximum Concurrent Sessions | 2000000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 8 |
| New Sessions Per Second | 50000 |
| Supported VPN Types | IPSec / SSL VPN / L2TP / PPTP |
| Routing Protocols Supported | OSPF / BGP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive |
| Interfaces | RJ-45 / SFP / Combo Ports |
| WAN Ports | 2 WAN |
| LAN Ports | 8 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | Cloud / CLI / GUI / REST API / SNMP |
| Logging & Monitoring | Built-in / Syslog |
| Firewall Policies Supported | 2000 |
| Users Supported | 500000 |
| Memory | 16 GB |
| Flash Storage | 128 GB |
| Expansion Slots | SFP / NP Module |
| Form Factor | 1 RU |
| Rack Units | 1 RU |
| Device Type | NGFW |
| Product Name | FC-10-0500E-247-02-DD Next-Generation Firewall |
| Height | 1.75 inches |
| Width | 17 inches |
| Depth | 14 inches |
| Weight | 15 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Centralized Configuration & Reporting | Yes | Centralized Management Portal | Yes | Yes | Yes |
| Concurrent Sessions | 1000000 | 250,000 | 500000 | 500000 | 50000 |
| Deployment Type | Enterprise / Branch Office | Enterprise / Branch Office / Campus / Cloud | Enterprise / Branch Office | Enterprise / Branch Office / Data Center | Enterprise |
| Depth | 14 inches | 14 inches | 14 inches | 15.7 inches | 18 inches |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | SFP / NP Module | SFP | SFP | SFP | SFP |
| Feature | Advanced Threat Protection | Integrated Threat Management | Deep Packet Inspection | High Availability, Clustering, Scalability | Advanced threat protection, scalable clustering, high availability |
| Firewall Layer Supported | Layer 7 | Layer 7 | Layer 7 | Layer 7 | Layer 7 |
| Firewall Policies Supported | 2000 | 200 | 1500 | Unlimited | 250 |
| Firewall Throughput | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Form Factor | 1 RU | Rack-mount | 1 RU | 2 RU | 1 RU |
| Height | 1.75 inches | 1.75 inches | 1.75 inches | 3.5 inches | 1.75 inches |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive |
| Integrated I/O | 8 | 8 | 4 | 4 | 8 |
| Interfaces | RJ-45 / SFP / Combo Ports | RJ-45 / SFP / SFP+ | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP |
| IPS Throughput | 2 Gbps | 4 Gbps | 3 Gbps | 7 Gbps | 3 Gbps |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Logging & Monitoring | Built-in / Syslog | Built-in | Built-in | Built-in / External | Built-in |
| Management Options | Cloud / CLI / GUI / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized | Cloud / CLI / GUI / Centralized / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Maximum Concurrent Sessions | 2000000 | 500,000 | 1000000 | 500000 | 100000 |
| Memory | 16 GB | 16 GB | 16 GB | 8 GB | 16 GB |
| New Sessions Per Second | 50000 | 20,000 | 30000 | 20000 | 2500 |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-0500E-247-02-DD Next-Generation Firewall | FC-10-00143-108-02-DD Next-Gen Firewall | FC-10-00603-108-02-DD NextGen Firewall | FC-10-0401E-288-02-DD | FC-10-00302-950-02-12 NextGen Firewall |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 1 RU | 1 RU | 2 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| Supported Applications | 500 | 50 | 250 | 250 | 50 |
| Supported VPN Types | IPSec / SSL VPN / L2TP / PPTP | IPSec / SSL VPN / GRE | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| Threat Protection Throughput | 5 Gbps | 6 Gbps | 4 Gbps | 8 Gbps | 5 Gbps |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM |
| Users Supported | 500000 | 2000 | Unlimited | Unlimited | 10000 |
| Users/Nodes | Unlimited | 1000 | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 5 Gbps | 8 Gbps | 5 Gbps | 5 Gbps | 2 Gbps |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| Weight | 15 lbs | 15 lbs | 25 lbs | 22 lbs | 25 lbs |
| Width | 17 inches | 17 inches | 17.5 inches | 17.3 inches | 17.5 inches |
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Questions & Answers
Q
What is the FortiGate-500E 24×7 FortiCare Contract?
A
The FortiGate-500E 24×7 FortiCare Contract is a comprehensive support agreement that provides around-the-clock technical assistance and advanced hardware replacement for your FortiGate-500E firewall.
Q
What technical support services are included in this contract?
A
The contract includes 24×7 access to Fortinet’s expert support engineers via phone, email, and web portal for troubleshooting, configuration guidance, and issue resolution.
Q
What is the hardware replacement policy under the FortiCare Contract?
A
Advanced hardware replacement guarantees next-business-day delivery of a replacement FortiGate-500E unit following RMA approval.
Q
Are software and firmware updates included?
A
Yes, the contract entitles you to all FortiOS software and firmware updates, ensuring your FortiGate-500E remains secure and up to date.
Q
How do I register my FortiCare Contract online?
A
Visit the Fortinet Support portal, log in with your account, navigate to Device Registration, and enter the contract SKU and serial number to activate your coverage.
Q
How do I open a support case for my FortiGate-500E?
A
Log in to the Fortinet Support portal, select “Create New Case,” provide your device details and issue description, and submit for immediate assistance.
Q
What are the standard support response times?
A
For critical issues, Fortinet guarantees initial response within 30 minutes; non-critical issues receive responses within two business hours.
Q
Can I escalate my support case if needed?
A
Yes, you can request case escalation through the Support portal or by contacting your regional Fortinet support hotline to accelerate resolution.
Q
Which geographic regions are covered by the contract?
A
The 24×7 FortiCare Contract provides global coverage with local support centers in all major regions, including the Americas, EMEA, and APAC.
Q
How do I renew my FortiCare Contract?
A
Log in to the Fortinet Support portal, view your active contracts under “My Contracts,” and select “Renew” to extend your coverage period.
Q
Can I upgrade or downgrade my support level after purchase?
A
Yes, you can change your support tier by submitting a request through your Fortinet reseller or the Support portal prior to your next renewal date.
Q
How can I check the status of an open support case?
A
Sign in to the Fortinet Support portal, navigate to “My Cases,” and view real-time updates, logs, and support engineer notes for your ticket.
Q
Is remote configuration and troubleshooting assistance available?
A
Yes, Fortinet support engineers provide remote configuration help, best-practice guidance, and step-by-step troubleshooting for your FortiGate-500E.
Q
Can I transfer this contract to another FortiGate device?
A
Contract transfers are allowed once per term; submit a transfer request via the Support portal with the old and new device serial numbers for approval.
Q
What is the cancellation and refund policy?
A
You may cancel within 30 days of purchase for a full refund; after 30 days, cancellations incur pro-rated charges based on time elapsed.
