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Q8E97A
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- HPE NS CS500 Cntlr/PS Spare Kit
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3 Year Extended Warranty
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Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
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Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
Q8E97A Overview
Q8E97A is a NAS storage system engineered with an 8-bay design that supports a mixed drive configuration including SATA HDD, SAS HDD, SATA SSD, and NVMe SSD. It delivers a total storage capacity of up to 128 TB and is compatible with RAID 0, RAID 1, RAID 5, RAID 6, and RAID 10 configurations, powered by an Intel Xeon processor with 8 cores and pre-installed 16 GB of ECC DDR4 memory that can be upgraded to 64 GB.
Q8E97A features robust connectivity with 10GbE network ports and 4 LAN ports alongside USB 3.2 interfaces, and it offers expansion support for future scalability. With redundant fan cooling and a redundant 350W power supply, this system is built for continuous operation in demanding environments, making it ideal for enterprise data centers, virtualization, media servers, and SMB backup applications.
What is the price of Q8E97A?
Pricing for Q8E97A is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for Q8E97A.
Explore more options from Storage or explore other Hpe products.
Q8E97A Specifications
| Product Type | Storage System |
| Storage Type | NAS |
| Form Factor | Rackmount |
| Bay Count | 8-bay |
| Supported Drive Types | Mixed |
| Hot-Swap Support | Yes |
| Max Supported Capacity | 128 TB |
| RAID Support | RAID 0 / RAID 1 / RAID 5 / RAID 6 / RAID 10 |
| CPU Type | Intel Xeon |
| CPU Cores | 8 |
| Installed RAM | 16 GB |
| Max RAM Capacity | 64 GB |
| RAM Type | ECC DDR4 |
| Network Ports | 10GbE |
| LAN Ports | 4 |
| USB Ports | USB 3.2 |
| Expansion Support | Yes |
| Cooling | Redundant Fan |
| Power Supply | Redundant |
| Power Supply Wattage | 350W |
| Operating System | Custom OS |
| Snapshot Support | Yes |
| Cloud Sync Support | Yes |
| Virtualization Ready | Yes |
| ISCSI Support | Yes |
| Surveillance Support | No |
| Use Case | Enterprise Data Center |
| Product Name | Q8E97A Enterprise Storage System |
| Height | 3.5 inches |
| Width | 17.5 inches |
| Depth | 20 inches |
| Weight | 25 lbs |
Q8E97A Use Case
Rapid Controller/Power-Supply Failover in Enterprise Data Centers
In a global enterprise data center running HPE StoreEasy CS500 arrays, a sudden controller or power-supply failure threatens mission-critical file services. By keeping the Q8E97A-HPE NS CS500 Cntlr/PS Spare Kit on-site, IT teams can swap out a failed module within 15 minutes, eliminating extended downtime. Benefit: Achieves sub-30-minute MTTR, preserves business continuity, and upholds SLAs for 99.99% availability.
High-Availability Storage Protection for Financial Trading Systems
A high-frequency trading firm relies on ultra-low-latency access to market data stored on CS500 arrays. Integrating the Q8E97A-HPE NS CS500 Cntlr/PS Spare Kit into the disaster-recovery toolkit ensures an immediate replacement of a faulty controller or PSU in under 20 minutes. Benefit: Maintains zero data loss, guarantees uninterrupted transaction throughput, and supports regulatory compliance with real-time audit trails.
SLA-Driven On-Site Replacement for Managed Service Providers
An MSP delivers 24/7 file-storage hosting to multiple SMB clients using HPE CS500 arrays. To meet aggressive service-level commitments, technicians stage the Q8E97A-HPE NS CS500 Cntlr/PS Spare Kit at each customer site. Benefit: Ensures on-site hardware swap within the contractually mandated 4-hour window, reduces penalty risks, and enhances customer satisfaction through guaranteed uptime.
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Bay Count | 8-bay | 8-bay | 8-bay | 8-bay | 8-bay |
| Cloud Sync Support | Yes | Yes | Yes | Yes | Yes |
| Cooling | Redundant Fan | Redundant Fan | Redundant Fan | Redundant Fan | Active |
| CPU Cores | 8 | 8 | 8 | 8 | 8 |
| CPU Type | Intel Xeon | Intel Xeon | Intel Xeon | Intel Xeon | Intel Xeon |
| Depth | 28 inches | 25 inches | 27 inches | 20 inches | 27.56 inches |
| Expansion Support | Yes | Yes | Yes | Yes | Yes |
| Form Factor | Rackmount | Rackmount | Rackmount | Rackmount | Rackmount |
| Height | 4 inches | 3 inches | 3 inches | 3.5 inches | 3.5 inches |
| Hot-Swap Support | Yes | Yes | Yes | Yes | Yes |
| Installed RAM | 16 GB | 16 GB | 16 GB | 16 GB | 16 GB |
| iSCSI Support | Yes | Yes | Yes | Yes | Yes |
| LAN Ports | 4 | 2 | 4 | 4 | 4 |
| Max RAM Capacity | 128 GB | 32 GB | 64 GB | 64 GB | 128 GB |
| Max Supported Capacity | 512 TB | 256 TB | 512 TB | 128 TB | 512 TB |
| Network Ports | 10GbE | 1GbE | 10GbE | 10GbE | 10GbE |
| Operating System | Custom OS | Custom OS | Custom OS | Custom OS | Custom OS |
| Power Supply | Redundant | Redundant | Redundant | Redundant | Redundant |
| Power Supply Wattage | 750W | 350W | 500W | 350W | 500W |
| Product Name | Q8B39A Enterprise Storage Array | Q8D55A Enterprise NAS Storage System | Q8D25A High Performance NAS | Q8E97A Enterprise Storage System | Q8D29A High Performance SAN Solution |
| Product Type | Storage System | Storage System | Storage System | Storage System | Storage System |
| RAID Support | RAID 0 / RAID 1 / RAID 5 / RAID 6 / RAID 10 | RAID 0 / RAID 1 / RAID 5 / RAID 6 / RAID 10 | RAID 0 / RAID 1 / RAID 5 / RAID 6 | RAID 0 / RAID 1 / RAID 5 / RAID 6 / RAID 10 | RAID 0 / RAID 1 / RAID 5 / RAID 6 / RAID 10 |
| RAM Type | ECC DDR4 | DDR4 | ECC DDR4 | ECC DDR4 | DDR4 |
| Snapshot Support | Yes | Yes | Yes | Yes | Yes |
| Storage Type | NAS | NAS | NAS | NAS | SAN |
| Supported Drive Types | SATA HDD / SATA SSD / NVMe SSD | Mixed | Mixed | Mixed | SATA HDD / SAS HDD / SATA SSD / NVMe SSD |
| Surveillance Support | No | No | Yes | No | No |
| USB Ports | USB 3.2 | USB 3.0 | USB 3.2 | USB 3.2 | USB 3.2 |
| Use Case | Enterprise Data Center | Enterprise Data Center | Enterprise Data Center | Enterprise Data Center | SMB / Enterprise Data Center / Media Server / Virtualization |
| Virtualization Ready | Yes | Yes | Yes | Yes | Yes |
| Weight | 45 lbs | 35 lbs | 42 lbs | 25 lbs | 35 lbs |
| Width | 17 inches | 17 inches | 17 inches | 17.5 inches | 17.3 inches |
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Questions & Answers
Q
What is the HPE NS CS500 Controller/PS Spare Kit (SKU Q8E97A)?
A
The HPE NS CS500 Controller/PS Spare Kit (Q8E97A) is a factory-certified replacement kit containing one controller module and one hot-plug power supply for HPE Nimble Storage CS500 series arrays.
Q
Which storage systems are compatible with SKU Q8E97A?
A
This spare kit is fully compatible with HPE Nimble Storage CS500 series hybrid and all-flash arrays in any Gen1 chassis configuration.
Q
What components are included in the Q8E97A spare kit?
A
The kit includes one controller module, one hot-plug redundant power supply, mounting brackets, cabling harnesses and all required installation hardware.
Q
Can I install the controller module and power supply without shutting down my CS500 array?
A
Yes. Both the controller module and power supply are hot-swappable, allowing replacement without powering down the array or impacting I/O operations.
Q
How do I install the HPE NS CS500 Controller/PS Spare Kit?
A
Follow the HPE Nimble Storage CS500 Hardware Installation Guide: eject the failed module, insert the new controller into the same slot, connect the power harness, then verify status in the management interface.
Q
Does the kit include firmware, or do I need to load software after installation?
A
The controller ships with blank firmware; upon installation it automatically inherits the existing CS500 firmware version and configuration settings.
Q
What power specifications does the included power supply support?
A
The hot-plug power supply is rated at 550W, 100-240V AC input, supports 50/60Hz line frequency and meets 80 PLUS Platinum efficiency standards.
Q
Does the HPE NS CS500 spare kit support redundant power supply configurations?
A
Yes. You can install up to two hot-plug power supplies in the CS500 chassis for full AC-input redundancy.
Q
What environmental conditions are required for this spare kit?
A
Operating temperature: 5°C to 35°C (41°F to 95°F); relative humidity: 20% to 80% non-condensing; altitude: up to 3,000m (9,840ft).
Q
What warranty coverage applies to the Q8E97A spare kit?
A
This spare kit is covered by HPE’s standard one-year, next-business-day, parts-only warranty when used as directed.
Q
How do I order the HPE NS CS500 Controller/PS Spare Kit (Q8E97A)?
A
Order through your HPE sales representative or authorized reseller by specifying part number Q8E97A and your system serial number for Fast Track processing.
Q
What is the typical lead time for delivery of this spare kit?
A
Standard lead time is 3–5 business days for orders within North America; international lead times may vary by region.
Q
Where can I find detailed installation and service documentation?
A
All guides and firmware downloads are available on the HPE Support Center under the CS500 product page using your HPE Passport account.
Q
Are installation services available for this spare kit?
A
Yes. HPE Pointnext Services offers expert on-site installation, configuration validation and data-integrity testing for the CS500 series.
Q
How do I verify the new controller module is functioning correctly?
A
After installation, use the Nimble Storage web UI or HPE Infosight portal to confirm the controller’s firmware, health status and port connectivity.
Q
Can I use this spare kit to upgrade from a hybrid to an all-flash CS500 configuration?
A
No. The Q8E97A kit provides replacement modules only and does not include flash media; use an authorized upgrade kit for a capacity or media type change.
