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4999-823-109
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- JABRA EVOLVE 20 MS STEREO
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3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
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If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
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Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
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Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
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RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
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4999-823-109 Overview
4999-823-109-JABRA EVOLVE 20 MS STEREO is a professional USB stereo headset designed specifically for Unified Communications and Microsoft Teams environments. This device incorporates an integrated stereo headphone and a noise-cancelling microphone, providing seamless two-way audio with crystal-clear conversations. The audio output is configured for stereo listening while the microphone delivers single-channel speech, ensuring optimal communication in meetings and calls.
The headset connects via USB-A, offering plug-and-play compatibility with laptops and desktop computers. It features a frequency response of 150 Hz – 7 kHz (for speaker) and 100 Hz – 10 kHz (for microphone), supporting digital signal processing (DSP) and noise suppression. With intuitive in-line controls, it is ideal for boardrooms, meeting spaces, call centers, and unified communications (UC) deployments, ensuring professional-grade audio quality and control for modern business communications.
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Explore more options from Audio Equipment or explore other Jabra products.
4999-823-109 Specifications
| Product Type | Audio Equipment |
| Audio Device Type | Headset |
| Microphone Type | Condenser |
| Speaker Type | N/A |
| Form Factor | Desktop |
| Use Case | Unified Communications / Conference Room / Meeting Spaces / Call Center |
| Channel Configuration | Stereo |
| Connectivity | USB |
| Input Types | USB |
| Output Types | USB |
| Power Output (if Applicable) | N/A |
| Power Source | USB-Powered |
| Frequency Response | 150 Hz – 7 kHz (Speaker), 100 Hz – 10 kHz (Microphone) |
| Signal Processing | DSP / Noise Suppression |
| Audio Codecs Supported | N/A |
| Mounting Option | N/A |
| Control Interface | Physical Buttons |
| Wireless Support | No |
| Product Name | Jabra Evolve 20 MS Stereo (4999-823-109) |
| Height | 2.1 |
| Width | 7.1 |
| Depth | 6.6 |
| Weight | 0.31 |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Audio Codecs Supported | N/A | N/A | SBC | N/A | SBC |
| Audio Device Type | Headset | Headset | Headset | Headset | Headset |
| Channel Configuration | Stereo | Mono | Stereo | Stereo | Mono |
| Connectivity | USB | USB | USB / Bluetooth | USB / 3.5mm | Bluetooth / USB |
| Control Interface | Physical Buttons | Physical Buttons | Physical Buttons | Physical Buttons | Physical Buttons |
| Depth | 6.6 | 2.32 | 2.1 | 2.2 | 2.36 |
| Form Factor | Desktop | Desktop | Portable | Portable | Portable |
| Frequency Response | 150 Hz – 7 kHz (Speaker), 100 Hz – 10 kHz (Microphone) | 150 Hz – 7 kHz (Calls), 40 Hz – 18 kHz (Music) | 20 Hz – 20 kHz | 20 Hz – 20 kHz | 20 Hz – 20 kHz (Speaker), 100 Hz – 8 kHz (Microphone) |
| Height | 2.1 | 6.77 | 6.5 | 8.1 | 6.89 |
| Input Types | USB | USB | USB / Bluetooth | USB / 3.5mm | Microphone / USB |
| Microphone Type | Condenser | Dynamic | Condenser | Condenser | Condenser |
| Mounting Option | N/A | Desktop | Desktop | Desktop | Desktop |
| Output Types | USB | USB | USB / Bluetooth | 3.5mm | Speaker / USB |
| Power Output (if applicable) | N/A | N/A | N/A | N/A | N/A |
| Power Source | USB-Powered | USB-Powered | USB-Powered / Battery | USB-Powered | Battery / USB-Powered |
| Product Name | Jabra Evolve 20 MS Stereo (4999-823-109) | Jabra EVOLVE 30 II MS Mono (5393-823-309) | Evolve 65 UC Stereo | Jabra Evolve 80 UC Stereo (7899-829-209) | Jabra Evolve2 65 MS Mono Headset |
| Product Type | Audio Equipment | Audio Equipment | Audio Equipment | Audio Equipment | Audio Equipment |
| Signal Processing | DSP / Noise Suppression | DSP / Noise Suppression | DSP / Noise Suppression | DSP / ANC | DSP / Noise Suppression |
| Speaker Type | N/A | N/A | N/A | Active | Active |
| Use Case | Unified Communications / Conference Room / Meeting Spaces / Call Center | Unified Communications / Conference Room / Meeting Space | Unified Communications | Unified Communications / Conference Room / Meeting Spaces / Streaming | Office/Call Center/Unified Communications |
| Weight | 0.31 | 0.22 | 0.33 | 0.77 | 0.35 |
| Width | 7.1 | 5.94 | 7.1 | 7.8 | 7.87 |
| Wireless Support | No | No | Bluetooth | No | Bluetooth |
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Questions & Answers
Q
What is the Jabra Evolve 20 MS Stereo headset?
A
The Jabra Evolve 20 MS Stereo is a USB-A wired headset optimized for Microsoft Teams, delivering stereo sound, noise isolation and inline call controls for professional UC environments.
Q
How does the passive noise isolation work on the Evolve 20 MS Stereo?
A
The headset’s advanced ear-cushion design and tight-fitting ear cups passively block up to 90% of background noise, ensuring clear calls and focused listening without active noise cancellation.
Q
Is the Jabra Evolve 20 MS Stereo certified for Microsoft Teams?
A
Yes. The Jabra Evolve 20 MS Stereo carries Microsoft Teams certification, providing a dedicated Teams button, seamless meeting join functionality and guaranteed compatibility.
Q
What connectivity options does Jabra Evolve 20 MS Stereo offer?
A
This model uses a USB-A plug-and-play connection, compatible with Windows, macOS and most UC platforms without additional drivers or software installation.
Q
Do I need to install drivers for the Jabra Evolve 20 MS Stereo?
A
No. The headset is fully plug-and-play via USB-A, automatically recognized by supported operating systems and UC apps without manual driver installation.
Q
Which devices and platforms are compatible with the Evolve 20 MS Stereo?
A
The headset works with Windows PCs, MacBooks, Linux systems and leading UC platforms including Microsoft Teams, Zoom, Cisco Webex and Google Meet.
Q
What type of microphone does the Jabra Evolve 20 MS Stereo use?
A
It features a noise-canceling broadcast-quality microphone with an adjustable boom arm, reducing ambient noise for crystal-clear voice transmission.
Q
Does the Jabra Evolve 20 MS Stereo support stereo audio for music?
A
Yes. With stereo speakers tuned for wideband audio, the headset delivers immersive music playback and high-quality multimedia sound.
Q
How do I control calls and volume on the Evolve 20 MS Stereo?
A
Integrated inline controls let you answer/end calls, mute the microphone, and adjust volume directly on the USB cable for instant call management.
Q
What is the cable length of the Jabra Evolve 20 MS Stereo?
A
The headset features a 1.5-meter USB-A cable, offering ample reach for comfortable use at your desk or workstation.
Q
How comfortable is the Jabra Evolve 20 MS Stereo for all-day use?
A
Ergonomic ear cushions and an adjustable headband ensure a secure, lightweight fit, allowing hours of fatigue-free wearing in busy office environments.
Q
Can I mute my microphone quickly on the Evolve 20 MS Stereo?
A
Yes. A one-touch mute button on the inline control instantly silences the microphone, with an LED indicator confirming mute status.
Q
What warranty does the Jabra Evolve 20 MS Stereo include?
A
The headset comes with a two-year manufacturer warranty covering defects in materials and workmanship when used under normal conditions.
Q
How do I set up the Jabra Evolve 20 MS Stereo?
A
Simply plug the USB-A connector into your computer, select “Jabra Evolve 20 MS Stereo” in audio settings, then adjust volume and mic position.
Q
Is the Jabra Evolve 20 MS Stereo compatible with softphones?
A
Yes. It’s certified for leading softphones such as Avaya, Cisco, Mitel and Genesys, ensuring reliable performance in call center and remote work setups.
Q
What is the overall weight of the Jabra Evolve 20 MS Stereo headset?
A
Weighing approximately 165 grams, the headset offers a lightweight design without compromising build quality or comfort for extended use.
