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4999-823-309
- Description:
- JABRA EVOLVE 20 MS STEREO SE STEREO MS LEATHERETTES
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Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
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Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
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Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
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What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
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To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
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Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
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Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
4999-823-309 Overview
4999-823-309-JABRA EVOLVE 20 MS STEREO SE STEREO MS LEATHERETTES is a professional USB headset designed for unified communications and optimized for Microsoft Teams. This dual-ear (stereo) headset features high-quality 28 mm speakers and a noise-cancelling microphone, making it suitable for clear voice calls in busy office environments. The connectivity is USB-A, ensuring reliable wired connection to PCs and laptops, and the headset uses digital signal processing (DSP) for superior audio clarity on both voice and media playback.
The Jabra Evolve 20 MS Stereo SE supports a wide frequency response optimized for speech (microphone: 100 Hz–10 kHz, speakers: 150 Hz–7 kHz), and offers passive noise cancellation through its leatherette ear cushions. It is USB-powered, requiring no external power supply, and is equipped with in-line controls for call management, volume, and mute. Its main use cases are in meeting spaces, open-plan offices, virtual conferencing environments, and unified communications (UC) deployments compatible with Microsoft Teams and other leading UC platforms.
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Explore more options from Audio Equipment or explore other Jabra products.
4999-823-309 Specifications
| Product Type | Audio Equipment |
| Audio Device Type | Headset |
| Microphone Type | Noise-Cancelling / N/A |
| Speaker Type | N/A |
| Form Factor | Desktop |
| Use Case | Conference Room / Unified Communications / Meeting Space / Office |
| Channel Configuration | Stereo |
| Connectivity | USB |
| Input Types | USB |
| Output Types | USB |
| Power Output (if Applicable) | N/A |
| Power Source | USB-Powered |
| Frequency Response | Microphone: 100 Hz – 10 kHz; Speakers: 150 Hz – 7 kHz |
| Signal Processing | DSP / Noise Suppression |
| Audio Codecs Supported | N/A |
| Mounting Option | Desktop |
| Control Interface | Physical Buttons |
| Wireless Support | No |
| Product Name | Jabra Evolve 20 MS Stereo SE (4999-823-309) |
| Height | 6.85 |
| Width | 7.48 |
| Depth | 2.36 |
| Weight | 0.22 |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Audio Codecs Supported | N/A | N/A | N/A | SBC / AAC | N/A |
| Audio Device Type | Headset | Headset | Headset | Headset | Headset |
| Channel Configuration | Stereo | Stereo | Mono | Stereo | Mono |
| Connectivity | USB / 3.5mm | USB | USB-A | USB / Bluetooth | 3.5mm |
| Control Interface | Physical Buttons | Physical Buttons | Physical Buttons | Physical Buttons | N/A |
| Depth | 2.3 | 2.36 | 2.68 | 3.54 | 2.28 |
| Form Factor | Portable | Desktop | Desktop | Portable | Portable |
| Frequency Response | 20 Hz – 20 kHz (Speaker); 100 Hz – 10 kHz (Microphone) | Microphone: 100 Hz – 10 kHz; Speakers: 150 Hz – 7 kHz | 20 Hz – 20 kHz | 20 Hz – 20 kHz | 20 Hz – 20 kHz |
| Height | 6.8 | 6.85 | 8.07 | 8.62 | 6.65 |
| Input Types | USB / 3.5mm | USB | USB | USB / Bluetooth | 3.5mm |
| Microphone Type | Condenser | Noise-Cancelling / N/A | Condenser | Condenser | Condenser |
| Mounting Option | Desktop | Desktop | N/A | N/A | N/A |
| Output Types | USB / 3.5mm | USB | USB | USB / Bluetooth | 3.5mm |
| Power Output (if applicable) | N/A | N/A | N/A | N/A | N/A |
| Power Source | USB-Powered | USB-Powered | USB-Powered | Battery / USB-Powered | N/A |
| Product Name | Jabra Evolve 40 UC Stereo | Jabra Evolve 20 MS Stereo SE (4999-823-309) | Jabra Evolve2 40 MS Mono Headset | Jabra Evolve2 85 Link380c UC Stereo Black | 14401-20-EVOLVE 30 II HS MONO 3.5MM JACK HS WITHOUT CTRL |
| Product Type | Audio Equipment | Audio Equipment | Audio Equipment | Audio Equipment | Audio Equipment |
| Signal Processing | DSP / AEC / Noise Suppression | DSP / Noise Suppression | DSP / Noise Suppression | DSP / AEC / Noise Suppression | Noise Suppression |
| Speaker Type | N/A | N/A | N/A | Active | N/A |
| Use Case | Unified Communications | Conference Room / Unified Communications / Meeting Space / Office | Conference Room / Unified Communications / Office / Call Center | Conference Room / Unified Communications / Streaming | Unified Communications / Conference Room / Office |
| Weight | 0.39 | 0.22 | 0.31 | 0.68 | 0.27 |
| Width | 7.2 | 7.48 | 6.42 | 7.48 | 6.02 |
| Wireless Support | No | No | No | Bluetooth | No |
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Questions & Answers
Q
What is the Jabra Evolve 20 MS Stereo SE headset designed for?
A
The Jabra Evolve 20 MS Stereo SE (SKU: 4999-823-309) is engineered for professional unified communications, delivering stereo audio, noise isolation, and seamless integration with Microsoft Teams.
Q
How does the Jabra Evolve 20 MS Stereo SE achieve noise isolation?
A
The headset uses closed leatherette ear cushions and an in-line noise-isolating microphone to block up to 48% of ambient noise for clearer calls.
Q
What connectivity options does the Jabra Evolve 20 MS offer?
A
It connects via USB-A and 3.5 mm jack, providing plug-and-play compatibility with PCs, Macs, mobile phones and tablets.
Q
Is the Jabra Evolve 20 MS Stereo SE certified for Microsoft Teams?
A
Yes, the headset is Microsoft Teams–certified, featuring a dedicated Teams button for one-touch access to meetings and notifications.
Q
How do I control calls and volume on this headset?
A
Integrated in-line controls allow you to answer/end calls, adjust volume, mute the microphone and manage music playback without reaching for your device.
Q
What type of microphone does the Jabra Evolve 20 MS use?
A
It features a noise-isolating boom microphone with echo cancellation, ensuring clear voice transmission in busy environments.
Q
How comfortable are the Jabra Evolve 20 MS leatherette ear cushions?
A
The soft, memory-foam leatherette cushions provide comfortable, all-day wear while maintaining effective noise isolation.
Q
What is the cable length of the Jabra Evolve 20 MS Stereo SE?
A
The headset comes with a 1.5 meter (4.9 ft) cable, offering ample reach for flexible workstation setup.
Q
Do I need to install any drivers or software?
A
No additional drivers are required; the Jabra Evolve 20 MS is fully plug-and-play, though Jabra Direct software is available for firmware updates.
Q
Can I use the Jabra Evolve 20 MS with mobile devices?
A
Yes, the combination of USB-A and 3.5 mm connectors lets you use it with smartphones, tablets and all major softphone platforms.
Q
How do I clean and maintain the leatherette ear cushions?
A
Wipe cushions gently with a soft, damp cloth and mild detergent; avoid soaking and let air-dry completely before reuse.
Q
What is the warranty period for the Jabra Evolve 20 MS Stereo SE?
A
The headset includes a two-year manufacturer’s warranty covering defects in materials and workmanship.
Q
Does the Jabra Evolve 20 MS support stereo music playback?
A
Yes, its stereo speakers deliver rich, balanced audio for both voice calls and music streaming.
Q
How do I adjust the headband and microphone position?
A
Slide the headband to fit your head size and pivot the boom microphone up or down until it’s positioned 1–2 cm from your mouth.
Q
Is the Jabra Evolve 20 MS suitable for open office environments?
A
Absolutely, its noise-isolating design and powerful microphone ensure privacy and clear communication even in busy offices.
Q
What is the exact SKU and product code for this headset?
A
The product is Jabra Evolve 20 MS Stereo SE Leatherettes with SKU: 4999-823-309.
