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FortiCare advanced services resolved issues quickly.
FC-10-0501E-284-02-DD
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FortiGate-501E, ASE FortiCare (24x7 plus Advanced Services T...
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FC-10-0501E-284-02-DD
- Description:
- FortiGate-501E, ASE FortiCare (24x7 plus Advanced Services Ticket Handling)
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- Fortinet
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3 Year Extended Warranty
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FC-10-0501E-284-02-DD Overview
FC-10-0501E-284-02-DD is a state-of-the-art rack-mounted firewall appliance engineered for enterprise and branch office network deployments. It delivers robust security with high throughput capacity to manage intensive data flows, ensuring seamless performance in high-demand network environments.
Designed with advanced port configurations including multiple LAN, WAN, and SFP interfaces, FC-10-0501E-284-02-DD features a redundant AC power supply for continuous operation. It supports a suite of security services such as IPS, antivirus, web filtering, and VPN, while offering flexible management options (cloud, CLI, GUI, SNMP) and high availability through active-passive clustering to meet varied deployment use cases.
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FC-10-0501E-284-02-DD Specifications
- Power Source
- AC Power Supply
- Rack Units
- 1 RU
- Redundant Power Supply Supported
- Yes
- Weight
- 25 lbs
- Width
- 19 inches
- Height
- 1 inches
- Depth
- 17 inches
- WAN Ports
- 2 WAN
- Memory
- 16 GB
- LAN Ports
- 8 LAN Ports
- Expansion Slots
- SFP
- Architecture
- Rack-mount
- Users/Nodes
- Unlimited
- High Availability
- Active-Passive
- Switch Ports
- Yes
- POE Ports
- No
- Users Supported
- N/A
- Form Factor
- 1 RU
- Device Type
- NGFW
- Product Type
- Firewall Appliance
- Deployment Type
- Enterprise / Branch Office
- Routing Protocols Supported
- OSPF / BGP / Static Routing
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- Interfaces
- RJ-45 / SFP
- Management Options
- Cloud / CLI / GUI / SNMP
- Flash Storage
- 128 GB
- Supported VPN Types
- IPSec / SSL VPN
- Firewall Throughput
- 10 Gbps
- Integrated I/O
- 8
- Use Case
- VPN / Secure Access / Segmentation / UTM
- VPN Throughput
- 5 Gbps
- Centralized Configuration & Reporting
- Yes
- Firewall Layer Supported
- Layer 7
- Logging & Monitoring
- Built-in / Syslog
- Supported Applications
- 256
- Concurrent Sessions
- 5000000
- Maximum Concurrent Sessions
- 5000000
- IPS Throughput
- 6 Gbps
- New Sessions Per Second
- 100000
- Threat Protection Throughput
- 8 Gbps
- Feature
- High Availability, Clustering, Advanced Threat Protection
- Firewall Policies Supported
- 300
- Product Name
- FC-10-0501E-284-02-DD Firewall Appliance
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-0501E-284-02-DD |  FC-10-F6H1E-108-02-DD |  FG-200E-BDL-950-36 |  FC-10-0500E-188-02-DD |  FC-10-00119-928-02-DD | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Next-Generation Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mounted | Rack-mount |
| Deployment Type | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Data Center / Branch Office | Enterprise / Data Center |
| Use Case | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 7 | Layer 7 | Layer 7 | Layer 7 | Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 10 Gbps | 10 Gbps | 0.95 Gbps | 10 Gbps | 10 Gbps |
| Threat Protection Throughput | 8 Gbps | 6 Gbps | N/A | 8 Gbps | 8 Gbps |
| IPS Throughput | 6 Gbps | 4 Gbps | N/A | 6 Gbps | 5 Gbps |
| VPN Throughput | 5 Gbps | 8 Gbps | N/A | 5 Gbps | 6 Gbps |
| Supported Applications | 256 | 50 | N/A | 200 | 100 |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Centralized Management Console with REST API and SNMP | GUI, CLI, Cloud |
| Feature | High Availability, Clustering, Advanced Threat Protection | Advanced Threat Protection, Clustering, Active-Active HA | Advanced threat protection | Zero-Touch Deployment, High Availability Clustering | Integrated Threat Management |
| Concurrent Sessions | 5000000 | 500,000 | 100000 | 500000 | 500,000 |
| Maximum Concurrent Sessions | 5000000 | 1,000,000 | 150000 | 700000 | 1,000,000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 8 | 4 | 4 | 8 | 8 |
| New Sessions Per Second | 100000 | 25,000 | 5000 | 50000 | 40,000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN / L2TP | IPSec / SSL VPN / L2TP |
| Routing Protocols Supported | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / IPS / VPN |
| High Availability | Active-Passive | Active-Active | Active-Passive | Active-Passive | Active-Passive |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | No | No |
| Management Options | Cloud / CLI / GUI / SNMP | Cloud / CLI / GUI / REST API / SNMP | Cloud / CLI / GUI / Centralized | Cloud / CLI / GUI / REST API / SNMP | Cloud / CLI / GUI / REST API / SNMP |
| Logging & Monitoring | Built-in / Syslog | Built-in / Syslog | Built-in / Syslog | Built-in / Syslog | Built-in / Syslog |
| Firewall Policies Supported | 300 | 200 | 5000 | 300 | 2000 |
| Users Supported | N/A | 500,000 | N/A | 500000 | 5000 |
| Memory | 16 GB | 16 GB | 8 GB | 16 GB | 8 GB |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Form Factor | 1 RU | 1 RU | 1 RU | 2 RU | 1 RU |
| Rack Units | 1 RU | 1 RU | 1 RU | 2 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-0501E-284-02-DD Firewall Appliance | FC-10-F6H1E-108-02-DD Next-Generation Firewall | FG-200E-BDL-950-36 Next-Generation Firewall | FC-10-0500E-188-02-DD Next-Generation Firewall | FC-10-00119-928-02-DD Next Generation Firewall |
| Height | 1 inches | 1.75 | N/A | 3.5 inches | 1 inches |
| Width | 19 inches | 17 | N/A | 17.5 inches | 17 inches |
| Depth | 17 inches | 17 | N/A | 11.0 inches | 14 inches |
| Weight | 25 lbs | 15 lbs | N/A | 18 lbs | 15 lbs |
Reviews & Ratings
S
Stuart Payne
4
Responsive support team with strong technical expertise.
A
Alfred Moore
5
Improved case handling for complex environments.
B
Bruce Hamilton
4
Reliable enterprise support experience.
P
Patrick Wood
4
Valuable service for large scale deployments.
Questions & Answers
What is the FortiGate-501E firewall?
The FortiGate-501E is a next-generation enterprise firewall offering high-performance threat protection, SSL inspection and integrated SD-WAN for secure, scalable network security.
What support services are included with ASE FortiCare 24x7 plus Advanced Services Ticket Handling?
ASE FortiCare 24x7 plus Advanced Services Ticket Handling provides round-the-clock technical support, priority case escalation, proactive incident guidance and advanced troubleshooting via certified Fortinet engineers.
How does the FortiCare 24x7 support SLA work?
The FortiCare 24x7 SLA guarantees a one-hour response for severity-1 cases and four-hour responses for severity-2 cases, ensuring rapid resolution by certified support specialists.
What advanced services ticket handling features are provided?
Advanced Services Ticket Handling includes designated case ownership, proactive case reviews, root-cause analysis and extended follow-up to ensure complete issue remediation.
How do I purchase SKU FC-10-0501E-284-02-DD?
You can purchase SKU FC-10-0501E-284-02-DD through authorized Fortinet partners or your Fortinet sales representative for bundled FortiGate-501E hardware with ASE FortiCare services.
How do I renew my ASE FortiCare subscription?
To renew, contact your Fortinet channel partner or visit the Fortinet Customer Support portal, provide your device serial number and select the ASE FortiCare 24x7 renewal option.
What deployment options are available for FortiGate-501E?
FortiGate-501E supports on-premises, co-located data center and cloud-connected deployments with flexible HA clustering and virtual domain segmentation.
Which security features does FortiGate-501E offer?
It offers NGFW, IPS, application control, antivirus, web filtering, anti-bot, SSL inspection, sandbox integration and SD-WAN for unified threat management.
How many concurrent sessions can the FortiGate-501E handle?
FortiGate-501E supports up to 8 million concurrent sessions, making it ideal for medium to large enterprise network environments.
Is FortiGate-501E suitable for enterprise networks?
Yes. With high throughput, advanced security services and flexible connectivity, FortiGate-501E is optimized for enterprise and data-center edge deployments.
Does FortiCare include firmware updates?
Yes. ASE FortiCare includes all minor and major firmware updates, ensuring your FortiGate-501E remains up to date with the latest security features.
What warranty coverage is provided?
The FortiGate-501E includes a one-year limited hardware warranty. ASE FortiCare extends support but does not alter the base hardware warranty term.
How do I open a support ticket?
To open a ticket, log into the Fortinet Customer Support portal, select 'Create New Case', enter your device serial number and describe your issue for 24x7 assistance.
Can I monitor FortiGate-501E through FortiManager?
Yes. FortiManager provides centralized configuration, monitoring and reporting for FortiGate-501E, streamlining policy deployment and lifecycle management.
How does Advanced Services Ticket Handling improve incident response?
It assigns a dedicated support engineer, enables proactive case reviews and delivers customized troubleshooting, reducing mean time to resolution.
What are the installation prerequisites for FortiGate-501E?
Prerequisites include a stable power source, network cabling, management IP configuration, valid FortiCare credentials and access to the Customer Support portal.
How do I integrate FortiGate-501E with cloud services?
FortiGate-501E integrates via built-in SD-WAN, VPN tunnels and API connectors to AWS, Azure and Google Cloud for secure hybrid and multi-cloud deployments.