Name: FortiGate-60E-DSL, 4-Hour Hardware and Onsite Engineer Premium RMA Service (requires 24x7 support)
Brand: Fortinet
SKU: FC-10-FG60E-212-02-DD
Availability: OutOfStock
Rating: 4.2 (5 reviews)

Question 1

What is FortiGate-60E-DSL 4-Hour Hardware and Onsite Engineer Premium RMA Service?

Accepted Answer

It’s a Fortinet service add-on that provides guaranteed 4-hour hardware replacement and certified onsite engineer support for your FortiGate-60E-DSL with continuous 24x7 coverage.

Question 2

What does the 4-hour hardware replacement guarantee entail?

Accepted Answer

Upon RMA approval, Fortinet commits to delivering and installing a replacement FortiGate-60E-DSL at your site within four hours, minimizing downtime.

Question 3

How do I initiate an RMA request for my FortiGate-60E-DSL?

Accepted Answer

Contact Fortinet Support 24x7 via the Support Portal or hotline, provide your contract ID and device serial number, and you’ll receive an RMA number immediately.

Question 4

What are the support hours for this Premium RMA service?

Accepted Answer

Support is available 24 hours a day, 7 days a week, 365 days a year through Fortinet’s global support network.

Question 5

Is a 24x7 support contract required to purchase this service?

Accepted Answer

Yes. Continuous 24x7 FortiCare support is a prerequisite to activate the 4-Hour Hardware and Onsite Engineer Premium RMA Service.

Question 6

Which regions are covered by the onsite engineer service?

Accepted Answer

Coverage spans major markets including North America, EMEA and APAC, subject to local partner availability and regional service agreements.

Question 7

What qualifications do the onsite engineers hold?

Accepted Answer

All onsite engineers are Fortinet-certified (NSE 4 and above) and trained to handle FortiGate-60E-DSL hardware replacement and initial diagnostics.

Question 8

What hardware issues are covered under this Premium RMA?

Accepted Answer

The service covers manufacturing defects and component failures of the FortiGate-60E-DSL; accidental damage or unauthorized modifications are excluded.

Question 9

Are shipping and handling costs included in this service?

Accepted Answer

Yes. Fortinet covers all shipping, handling and courier fees for both the returned and replacement FortiGate-60E-DSL units.

Question 10

How is the replacement unit delivered and installed onsite?

Accepted Answer

A pre-configured replacement device is couriered directly to your location, and a certified engineer performs onsite swap and basic post-install checks.

Question 11

How do I activate the Premium RMA Service after purchase?

Accepted Answer

Register your FortiGate-60E-DSL serial and contract through the Fortinet Support Portal; service activation is confirmed via email within one business day.

Question 12

How can I renew or extend the 4-Hour Premium RMA Service?

Accepted Answer

Log in to the Fortinet Support Portal or contact your Fortinet sales representative to purchase a renewal or extension prior to contract expiration.

Question 13

Can I upgrade from standard RMA to Premium RMA service mid-term?

Accepted Answer

Yes. Contact Fortinet sales to request a pro-rated upgrade; the enhanced 4-hour onsite coverage takes effect once the order is processed.

Question 14

What site prerequisites are required for an engineer visit?

Accepted Answer

Ensure secure access to the FortiGate-60E-DSL rack, provide power and network connectivity, and have network documentation available.

Question 15

How quickly will the onsite engineer arrive after RMA approval?

Accepted Answer

An engineer is dispatched immediately upon RMA approval, with guaranteed arrival and hardware swap within four hours of request confirmation.

Question 16

Does this service include software support or configuration assistance?

Accepted Answer

No. This service exclusively covers hardware replacement and basic onsite installation; software support and advanced configuration require a separate FortiCare contract.

	FC-10-FG60E-212-02-DD	FC-10-FG60P-301-02-DD	FC-10-0030E-301-02-DD	FC-10-FG60J-980-02-DD	FC-10-0060E-188-02-DD
Architecture	Rack-mount	Rack-mount	Rack-mount	Rack-mount	Rack-mount
Centralized Configuration & Reporting	Integrated FortiManager	Available	Yes	Yes with CLI, GUI, SNMP, REST API	Yes
Concurrent Sessions	100000	100,000	500000	1000000	100000
Deployment Type	Small Business / Branch Office	Small Business / Enterprise / Branch Office / Cloud	Enterprise / Data Center	Enterprise / Branch Office	Enterprise / Data Center
Depth	N/A	12 inches	15	17 inches	18 inches
Device Type	NGFW	NGFW	NGFW	NGFW	NGFW
Expansion Slots	SFP	SFP	SFP	SFP	SFP
Feature	Intrusion Prevention, Antivirus, Web Filtering, VPN	Next-Generation Firewall, Deep Packet Inspection, Sandboxing	Next-Generation Firewall	Next-Generation Firewall with Advanced Threat Protection	Advanced threat protection, automated rule management
Firewall Layer Supported	Layer 3 / Layer 7	Layer 7	Layer 3 / Layer 7	Layer 7	Layer 7
Firewall Policies Supported	300	500	500	5000	500
Firewall Throughput	3.5 Gbps	10 Gbps	10 Gbps	10 Gbps	10 Gbps
Flash Storage	16 GB	128 GB	128 GB	128 GB SSD	128 GB
Form Factor	Rack-mount	Rack-mount	1 RU	1 RU	1 RU
Height	N/A	1 inch	1.75	1.8 inches	1.75 inches
High Availability	Active-Passive	Active-Passive	Active-Passive	Active-Active	Active-Passive
IPS Throughput	1.0 Gbps	6 Gbps	6 Gbps	2 Gbps	2 Gbps
Integrated I/O	N/A	4	4	4	4
Interfaces	RJ-45 / SFP	RJ-45 / SFP	RJ-45 / SFP+	RJ-45 / SFP	RJ-45 / SFP
LAN Ports	5 LAN Ports	4 LAN Ports	8 LAN Ports	8 LAN Ports	4 LAN Ports
Logging & Monitoring	Built-in / Syslog / Cloud Logging	Built-in / Syslog	Built-in / Syslog	Built-in / Syslog / Cloud Logging	Built-in
Management Options	Cloud / CLI / GUI / Centralized / SNMP	Cloud / CLI / GUI / Centralized / REST API / SNMP	CLI / GUI / Centralized	CLI / GUI / SNMP / REST API	Cloud / CLI / GUI / SNMP
Maximum Concurrent Sessions	100000	150,000	1000000	1000000	150000
Memory	4 GB	16 GB	16 GB	16 GB	8 GB
New Sessions Per Second	2000	20,000	20000	20000	20000
POE Ports	No	No	No	No	No
Power Source	AC Power Supply	AC Power Supply	AC Power Supply	AC Power Supply	AC Power Supply
Product Name	FC-10-FG60E-212-02-DD	FC-10-FG60P-301-02-DD	FC-10-0030E-301-02-DD Firewall Appliance	FC-10-FG60J-980-02-DD Next-Generation Firewall	FC-10-0060E-188-02-DD Next-Generation Firewall
Product Type	Firewall Appliance	Firewall Appliance	Firewall Appliance	Firewall Appliance	Firewall Appliance
Rack Units	1 RU	1 RU	1 RU	1 RU	1 RU
Redundant Power Supply Supported	Yes	Yes	Yes	Yes	Yes
Routing Protocols Supported	OSPF / BGP / RIP / Static Routing	OSPF / BGP / RIP / Static Routing	OSPF / BGP / Static Routing	OSPF / BGP / Static Routing	OSPF / BGP / Static Routing
Security Services	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN
Supported Applications	N/A	50	120	128	60
Supported VPN Types	IPSec / SSL VPN	IPSec / SSL VPN	IPSec / SSL VPN	IPSec / SSL VPN / L2TP / PPTP / GRE	IPSec / SSL VPN
Switch Ports	Yes	Yes	No	Yes	Yes
Threat Protection Throughput	1.4 Gbps	7 Gbps	8 Gbps	2 Gbps	6 Gbps
Use Case	VPN / Secure Access / UTM	VPN / Secure Access / Segmentation / UTM	VPN / Secure Access / UTM	VPN / Secure Access / Segmentation / UTM	VPN / Secure Access / UTM
Users Supported	N/A	50,000	10000	N/A	10000
Users/Nodes	N/A	Unlimited	Unlimited	Unlimited	Unlimited
VPN Throughput	700 Mbps	8 Gbps	5 Gbps	9 Gbps	188 Mbps
WAN Ports	2 WAN	2 WAN	2 WAN	4 WAN	2 WAN
Weight	N/A	15 lbs	22 lbs	15 lbs	15 lbs
Width	N/A	17 inches	17.5	17 inches	17 inches

FC-10-FG60E-212-02-DD

$5,000,000+

Officially Accredited

Next-Gen IT