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8x5 FortiCare support is reliable and responsive for day to day operations.
FC-10-FG60J-311-02-DD
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FortiGate-60E-DSLJ, 8x5 FortiCare Contract
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FC-10-FG60J-311-02-DD
- Description:
- FortiGate-60E-DSLJ, 8x5 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-FG60J-311-02-DD Overview
FC-10-FG60J-311-02-DD is a high-performance hardware appliance engineered for secure network environments, offering robust protection and reliable connectivity. Designed with a rack-mounted form factor, this device delivers substantial firewall throughput while providing a comprehensive port configuration that includes LAN, WAN, and SFP interfaces, ensuring seamless integration into diverse network setups.
FC-10-FG60J-311-02-DD supports advanced security services such as IPS, antivirus, web filtering, and VPN, making it ideal for enterprise branch offices, SMBs, and cloud-managed deployments. With redundant AC power supplies for enhanced uptime, intuitive management via CLI and GUI, and scalability options including high availability clustering, this next-generation firewall is engineered to meet the demanding needs of dynamic network environments.
FC-10-FG60J-311-02-DD price is is available on request. Get immediate quote.
Request bulk order quote for FC-10-FG60J-311-02-DD for additional pricing. Browse the full Fortinet Fortigate Ngfw Entry-Level Series series or explore all Fortinet products.
FC-10-FG60J-311-02-DD Specifications
- Product Type
- Firewall Appliance
- Architecture
- Rack-mount
- Deployment Type
- Enterprise / Branch Office
- Use Case
- VPN / Secure Access / Segmentation / UTM
- Firewall Layer Supported
- Layer 7
- Power Source
- AC Power Supply
- Redundant Power Supply Supported
- Yes
- Firewall Throughput
- 10 Gbps
- Threat Protection Throughput
- 5 Gbps
- IPS Throughput
- 5 Gbps
- VPN Throughput
- 2 Gbps
- Supported Applications
- 256
- Centralized Configuration & Reporting
- Yes
- Feature
- Integrated Security, High Availability, Scalability
- Concurrent Sessions
- 1000000
- Maximum Concurrent Sessions
- 1500000
- Users/Nodes
- Unlimited
- Integrated I/O
- 4
- New Sessions Per Second
- 50000
- Supported VPN Types
- IPSec / SSL VPN
- Routing Protocols Supported
- OSPF / BGP / Static Routing
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- High Availability
- Active-Passive
- Interfaces
- RJ-45 / SFP
- WAN Ports
- 2 WAN
- LAN Ports
- 8 LAN Ports
- Switch Ports
- Yes
- POE Ports
- No
- Management Options
- Cloud / CLI / GUI / Centralized / REST API / SNMP
- Logging & Monitoring
- Built-in / Syslog
- Firewall Policies Supported
- 5000
- Users Supported
- Unlimited
- Memory
- 8 GB
- Flash Storage
- 64 GB
- Expansion Slots
- SFP
- Form Factor
- 1 RU
- Rack Units
- 1 RU
- Device Type
- NGFW
- Product Name
- FC-10-FG60J-311-02-DD
- Height
- 1 inch
- Width
- 17 inches
- Depth
- 12 inches
- Weight
- 15 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-FG60J-311-02-DD |  FC-10-00092-211-02-DD |  FG-60E-DSLJ-BDL-980-DD |  FG-80E-POE |  FC-10-0081E-289-02-DD | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mount | Rack-mount | Rack-mount | Desktop | Rack-mount |
| Deployment Type | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office | Small Business / Branch Office | Enterprise / Branch Office / Cloud |
| Use Case | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM |
| Firewall Layer Supported | Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | No | Yes |
| Firewall Throughput | 10 Gbps | 10 Gbps | 3 Gbps | 3.5 Gbps | 10 Gbps |
| Threat Protection Throughput | 5 Gbps | 8 Gbps | 2.5 Gbps | 1.0 Gbps | 9 Gbps |
| IPS Throughput | 5 Gbps | 4 Gbps | 1.5 Gbps | 500 Mbps | 8 Gbps |
| VPN Throughput | 2 Gbps | 2 Gbps | 1.2 Gbps | 1.0 Gbps | 7 Gbps |
| Supported Applications | 256 | 128 | 150 | 50 | 50 |
| Centralized Configuration & Reporting | Yes | CLI / GUI / SNMP / REST API | Yes | FortiManager | Yes |
| Feature | Integrated Security, High Availability, Scalability | Next-Generation Firewall, IPS, VPN, High Availability | Integrated Threat Management | Next-Generation Firewall, Intrusion Prevention, Antivirus, Application Control, Web Filtering | High Availability, Clustering Options |
| Concurrent Sessions | 1000000 | 250,000 | 500000 | 500,000 | 1000000 |
| Maximum Concurrent Sessions | 1500000 | 500,000 | 500000 | 1,000,000 | 1500000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 4 | 4 | 8 | 8 | 4 |
| New Sessions Per Second | 50000 | 20,000 | 50000 | 50,000 | 25000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive / Active-Active |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP+ | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 1 WAN | 2 WAN |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | Yes | No |
| Management Options | Cloud / CLI / GUI / Centralized / REST API / SNMP | CLI / GUI / SNMP / REST API | Cloud / CLI / GUI / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in |
| Firewall Policies Supported | 5000 | 10000 | 1000 | 300 | 200 |
| Users Supported | Unlimited | 5000 | Unlimited | N/A | Unlimited |
| Memory | 8 GB | 16 GB | 8 GB | 4 GB | 16 GB |
| Flash Storage | 64 GB | 128 GB | 128 GB | 32 GB | 128 GB |
| Expansion Slots | SFP | N/A | SFP | N/A | SFP |
| Form Factor | 1 RU | 1 RU | Rack-mount | Desktop | 1 RU |
| Rack Units | 1 RU | 1 RU | 1 RU | N/A | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-FG60J-311-02-DD | FC-10-00092-211-02-DD Next-Generation Firewall | FG-60E-DSLJ-BDL-980-DD | FortiGate FG-80E-POE | FC-10-0081E-289-02-DD Advanced Next-Generation Firewall |
| Height | 1 inch | 1.75 inches | 1.75 inches | 1 inch | 1.75 inches |
| Width | 17 inches | 17.5 inches | 17 inches | 17 inches | 17 inches |
| Depth | 12 inches | 16 inches | 12 inches | 12 inches | 18 inches |
| Weight | 15 lbs | 12 lbs | 15 lbs | 7 lbs | 25 lbs |
Reviews & Ratings
P
Paul Henderson
4
Support coverage meets business hours needs perfectly.
L
Leonard Brooks
5
Consistent assistance with clear troubleshooting guidance.
M
Mark Ellison
5
Good value support contract for branch deployments.
V
Victor Coleman
4
Stable and predictable FortiCare experience.
Questions & Answers
What is the FortiGate-60E-DSLJ with 8x5 FortiCare Contract?
The SKU FC-10-FG60J-311-02-DD bundles the FortiGate-60E-DSLJ next-generation firewall with an 8x5 FortiCare support contract, delivering business-hour technical assistance and hardware replacement for complete network protection.
What features does the FortiGate-60E-DSLJ appliance offer?
The FortiGate-60E-DSLJ includes an integrated DSL modem, 5 Gigabit ports, up to 950 Mbps firewall throughput, advanced threat protection, IPSec VPN, and application control to secure small and mid-sized networks.
What does 8x5 FortiCare support cover?
8x5 FortiCare provides telephone and online technical support during local business hours, firmware updates, access to the Fortinet knowledge base, and hardware replacement within the contract term.
What is the guaranteed response time under the 8x5 FortiCare contract?
FortiCare 8x5 standard response time is four hours for Severity 1 issues and eight hours for Severity 2 issues, ensuring timely assistance within business hours.
Is next-business-day hardware replacement included?
Yes, the 8x5 FortiCare contract includes next-business-day advance hardware replacement for defective units, minimizing network downtime.
How long does the FortiCare contract last?
Each FortiCare 8x5 contract term for SKU FC-10-FG60J-311-02-DD is available in one-, two-, or three-year durations, depending on your procurement choice.
Can I upgrade from 8x5 to 24x7 support?
Yes, you can upgrade your FortiCare contract at any time to 24x7 coverage by contacting your Fortinet reseller or FortiCare account manager.
How do I register and activate the FortiCare contract?
Log in to the Fortinet Support portal, navigate to 'Contract Registration,' enter your product serial number and contract code, and follow the on-screen steps to activate coverage.
How do I renew the 8x5 FortiCare contract?
Renewal can be processed through your Fortinet reseller or the Support portal by selecting the existing contract, choosing the desired term, and completing payment before expiration.
Are firmware and security updates included?
Yes, the 8x5 FortiCare contract grants unlimited access to all FortiOS firmware releases, security patches, and Fortinet threat intelligence updates.
What technical resources are available online?
FortiCare subscribers gain access to the Fortinet Knowledge Base, product documentation, best-practice guides, and video tutorials via the Support portal.
How do I escalate a critical support issue?
For Severity 1 or critical incidents, call FortiCare support directly and request an escalation; Fortinet will assign a specialist to restore service promptly.
Can I transfer my FortiCare contract to a new device?
Yes, FortiCare contracts are transferable to replacement hardware subject to Fortinet approval and registration of the new serial number on the Support portal.
What is the benefit of advance hardware replacement?
Advance hardware replacement ensures a replacement unit ships next business day, allowing you to install it immediately and maintain network continuity.
How do I contact FortiCare support?
You can contact FortiCare support via phone, email, or live chat through the Fortinet Support portal, available during your contract’s specified support hours.
What additional services does FortiCare provide?
FortiCare also offers proactive diagnostics, firmware upgrade notifications, access to security advisories, and direct input for feature requests to improve your security posture.