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24x7 FortiCare ensures continuous support.
FC-10-FG60J-247-02-DD
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FortiGate-60E-DSLJ, 24x7 FortiCare Contract
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FC-10-FG60J-247-02-DD
- Description:
- FortiGate-60E-DSLJ, 24x7 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-FG60J-247-02-DD Overview
FC-10-FG60J-247-02-DD is a high-performance, rack-mount security appliance engineered for enterprise-grade network protection. It delivers robust throughput capacity with a versatile port configuration that includes LAN, WAN, and SFP interfaces, ensuring seamless connectivity across diverse network environments.
FC-10-FG60J-247-02-DD supports an extensive range of security services such as IPS, antivirus, web filtering, and VPN, making it a comprehensive solution for safeguarding critical assets. Its design features centralized management, high availability with active-passive clustering options, and scalability, targeting use cases spanning SMBs, enterprises, branch offices, and cloud deployments.
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FC-10-FG60J-247-02-DD Specifications
- Product Type
- Firewall Appliance
- Architecture
- Rack-mount
- Deployment Type
- Enterprise
- Use Case
- UTM
- Firewall Layer Supported
- Layer 7
- Power Source
- AC Power Supply
- Redundant Power Supply Supported
- Yes
- Firewall Throughput
- 10 Gbps
- Threat Protection Throughput
- 5 Gbps
- IPS Throughput
- 4 Gbps
- VPN Throughput
- 3 Gbps
- Supported Applications
- 25
- Centralized Configuration & Reporting
- Yes
- Feature
- Next-Generation Firewall, Intrusion Prevention, Advanced Threat Protection
- Concurrent Sessions
- 500,000
- Maximum Concurrent Sessions
- 1,000,000
- Users/Nodes
- Unlimited
- Integrated I/O
- 8
- New Sessions Per Second
- 20,000
- Supported VPN Types
- IPSec / SSL VPN
- Routing Protocols Supported
- OSPF / BGP / RIP / Static Routing
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- High Availability
- Active-Passive
- Interfaces
- RJ-45 / SFP
- WAN Ports
- 2 WAN
- LAN Ports
- 8 LAN Ports
- Switch Ports
- Yes
- POE Ports
- No
- Management Options
- Cloud / CLI / GUI / Centralized / REST API / SNMP
- Logging & Monitoring
- Built-in / Syslog / Cloud Logging
- Firewall Policies Supported
- 250
- Users Supported
- Unlimited
- Memory
- 8 GB
- Flash Storage
- 128 GB
- Expansion Slots
- SFP
- Form Factor
- 1 RU
- Rack Units
- 1 RU
- Device Type
- NGFW
- Product Name
- FC-10-FG60J-247-02-DD Next-Generation Firewall
- Height
- 1.75 inches
- Width
- 17 inches
- Depth
- 16 inches
- Weight
- 15 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-FG60J-247-02-DD |  FG-52E-BDL-980-DD |  FC-10-FG60E-301-02-DD |  FG-60E-BDL-950-12 |  FC-10-0051E-311-02-DD | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Next-Generation Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Deployment Type | Enterprise | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office / Cloud |
| Use Case | UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM |
| Firewall Layer Supported | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 | Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 10 Gbps | 0.98 Gbps | 3 Gbps | 0.95 Gbps | 10 Gbps |
| Threat Protection Throughput | 5 Gbps | 0.80 Gbps | 2 Gbps | 0.75 Gbps | 8 Gbps |
| IPS Throughput | 4 Gbps | 0.40 Gbps | 2 Gbps | 0.75 Gbps | 7 Gbps |
| VPN Throughput | 3 Gbps | 0.30 Gbps | 1 Gbps | 0.85 Gbps | 6 Gbps |
| Supported Applications | 25 | N/A | 50 | 50 | 100 |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Centralized Management Supported | Supported |
| Feature | Next-Generation Firewall, Intrusion Prevention, Advanced Threat Protection | Advanced UTM | Advanced threat protection | High availability, clustering, and scalability | Next-Generation Firewall with UTM capabilities |
| Concurrent Sessions | 500,000 | 150000 | 100000 | 500000 | 500000 |
| Maximum Concurrent Sessions | 1,000,000 | 200000 | 150000 | 500000 | 1000000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 8 | N/A | 8 | 8 | 4 |
| New Sessions Per Second | 20,000 | 3000 | 5000 | 15000 | 50000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| LAN Ports | 8 LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | No | No |
| Management Options | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | CLI / GUI / SNMP / REST API | CLI / GUI / Centralized / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / Syslog | Built-in / External / Syslog / Cloud Logging |
| Firewall Policies Supported | 250 | 200 | 300 | 250 | 250 |
| Users Supported | Unlimited | 10000 | 5000 | Unlimited | Unlimited |
| Memory | 8 GB | 8 GB | 8 GB | 8 GB | 16 GB |
| Flash Storage | 128 GB | 128 GB | 32 GB | 128 GB | 128 GB SSD |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Form Factor | 1 RU | Rack-mount | 1 RU | 1 RU | 1 RU |
| Rack Units | 1 RU | 2 RU | 1 RU | 1 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-FG60J-247-02-DD Next-Generation Firewall | FG-52E-BDL-980-DD | FC-10-FG60E-301-02-DD | FG-60E-BDL-950-12 | FC-10-0051E-311-02-DD Next Generation Firewall |
| Height | 1.75 inches | 1.75 inches | 1.75 | 1.75 inches | 1.75 inches |
| Width | 17 inches | 17.3 inches | 17.5 | 17 inches | 17 inches |
| Depth | 16 inches | 14.1 inches | 16.5 | 18 inches | 16 inches |
| Weight | 15 lbs | 15 lbs | 15 lbs | 15 lbs | 15 lbs |
Reviews & Ratings
K
Kanza Noor
4
Quick response during outages.
T
Teemu Lahti
4
Reliable enterprise support coverage.
R
Rizwan Butt
5
Peace of mind for critical sites.
E
Emily Novak
4
Consistent and responsive service.
Questions & Answers
What are the key features of the FortiGate-60E-DSLJ with a 24x7 FortiCare Contract?
The FortiGate-60E-DSLJ delivers next-generation firewall throughput, integrated DSL interface, secure SD-WAN, and centralized management. The 24x7 FortiCare Contract adds round-the-clock technical support, firmware updates, and advanced hardware replacement.
How does the 24x7 FortiCare Contract benefit my FortiGate-60E-DSLJ?
It provides continuous access to Fortinet’s certified support engineers, proactive firmware and threat signature updates, accelerated hardware replacement, and priority incident handling to ensure maximum uptime.
What is covered under the 24x7 FortiCare support for the FortiGate-60E-DSLJ?
Coverage includes unlimited 24x7 phone and online technical support, all FortiOS firmware releases, up-to-date IPS/AV signatures, and next-business-day hardware replacement for defective units.
How do I activate my 24x7 FortiCare Contract for the FortiGate-60E-DSLJ?
Register your device serial number on the Fortinet Support Portal, select the 24x7 FortiCare option, upload your proof of purchase, and confirm activation via email—typically within 24 hours.
What is the typical response time for FortiCare support on FortiGate-60E-DSLJ?
Critical issues receive an initial response within 1 hour, high-severity within 4 hours, and standard inquiries within 24 hours, ensuring timely resolution for all priority levels.
Can I renew my 24x7 FortiCare Contract for the FortiGate-60E-DSLJ?
Yes. Renew online via the Fortinet Support Portal or through an authorized Fortinet partner. We recommend renewing at least 30 days before expiration to maintain uninterrupted support.
How do firmware updates work with the 24x7 FortiCare Contract for the FortiGate-60E-DSLJ?
Your contract entitles you to all FortiOS firmware and security signature updates. Simply log into the Support Portal, download the latest release, and apply it to your device.
Does the 24x7 FortiCare Contract include hardware replacement for the FortiGate-60E-DSLJ?
Yes. It features advanced next-business-day hardware replacement for any defective unit, minimizing downtime and ensuring continuous network protection.
How can I check my FortiCare contract status for the FortiGate-60E-DSLJ?
Log in to the Fortinet Support Portal, go to “Contracts & Licenses,” enter your device serial number, and view current support status along with renewal dates.
What is the SLA for the FortiGate-60E-DSLJ 24x7 FortiCare service?
The SLA guarantees a 1-hour response for critical cases, a 4-hour response for high-priority cases, and next-business-day dispatch for hardware replacements.
Is phone support available with the FortiCare contract for the FortiGate-60E-DSLJ?
Yes. Global 24x7 phone support is included. You can call the dedicated Fortinet support hotline to receive immediate assistance from certified engineers.
How do I escalate an issue under my 24x7 FortiCare support for the FortiGate-60E-DSLJ?
Submit a ticket via the Support Portal or call support, reference your case number, and request escalation. For critical issues, indicate the business impact to expedite handling.
What training or resources are provided with the 24x7 FortiCare service for the FortiGate-60E-DSLJ?
You gain access to the Fortinet Knowledge Base, technical whitepapers, best‐practice guides, and on-demand video tutorials to optimize device configuration and security posture.
Can I upgrade the FortiCare Contract level for the FortiGate-60E-DSLJ?
Yes. You can upgrade from standard 24x7 FortiCare to FortiCare Premium or Elite for extended service hours and on-site support by contacting your Fortinet reseller.
How do I submit a support ticket for the FortiGate-60E-DSLJ with 24x7 FortiCare?
Visit the Fortinet Support Portal, click “Submit a Ticket,” enter your device serial, contract type, and issue details, then submit. You will receive a confirmation with a case number.
What risks do I face if I let my 24x7 FortiCare Contract for the FortiGate-60E-DSLJ expire?
Without an active contract, you lose access to firmware and signature updates, technical support, and hardware RMA, increasing vulnerability to threats and compliance gaps.