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Douglas Murray
4
24x7 FortiCare support is responsive and knowledgeable.
FC-10-00119-247-02-DD
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FortiGate-101E, 24x7 FortiCare Contract
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FC-10-00119-247-02-DD
- Description:
- FortiGate-101E, 24x7 FortiCare Contract
- Rating:
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-00119-247-02-DD Overview
FC-10-00119-247-02-DD is a high-performance rack-mounted firewall appliance designed for robust enterprise and branch office deployments. Engineered with advanced hardware, it delivers up to 10 Gbps of firewall throughput while featuring a balanced configuration of LAN, WAN, and SFP ports, and is powered by an AC power supply with dual redundancy for uninterrupted operation.
FC-10-00119-247-02-DD integrates essential security services including IPS, antivirus, web filtering, and VPN to provide comprehensive threat protection. It offers versatile management options via CLI, GUI, and cloud-based centralized reporting, enabling scalable deployments and high availability through active-passive clustering, making it an ideal solution for secure access and unified threat management use cases.
FC-10-00119-247-02-DD price is is available on request. Get immediate quote.
Request bulk order quote for FC-10-00119-247-02-DD for additional pricing. Browse the full Fortinet Fortigate Ngfw Middle-Range Series series or explore all Fortinet products.
FC-10-00119-247-02-DD Specifications
- Power Source
- AC Power Supply
- Rack Units
- 1 RU
- Redundant Power Supply Supported
- Yes
- Weight
- 15 lbs
- Width
- 17 in
- Height
- 1.75 in
- WAN Ports
- 2 WAN
- LAN Ports
- 4 LAN Ports
- Memory
- 8 GB
- Expansion Slots
- SFP
- Depth
- 15 in
- Supported Applications
- N/A
- Users/Nodes
- Unlimited
- High Availability
- Active-Passive
- Switch Ports
- Yes
- POE Ports
- No
- Device Type
- NGFW
- Product Type
- Firewall Appliance
- Deployment Type
- Enterprise / Branch Office
- Use Case
- VPN / Secure Access / UTM
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- Interfaces
- RJ-45 / SFP
- Logging & Monitoring
- Built-in / Syslog / Cloud Logging
- Flash Storage
- 128 GB
- Supported VPN Types
- IPSec / SSL VPN
- Routing Protocols Supported
- OSPF / BGP / RIP / Static Routing
- Firewall Policies Supported
- 500
- Users Supported
- Unlimited
- Firewall Throughput
- 10 Gbps
- Centralized Configuration & Reporting
- Yes
- Firewall Layer Supported
- Layer 7
- Integrated I/O
- 4
- Management Options
- Cloud / CLI / GUI / Centralized / SNMP
- Architecture
- Rack-mounted
- Maximum Concurrent Sessions
- 1000000
- New Sessions Per Second
- 20000
- Threat Protection Throughput
- N/A
- IPS Throughput
- N/A
- VPN Throughput
- N/A
- Concurrent Sessions
- 500000
- Form Factor
- Rack-mounted
- Feature
- High Availability, Redundant Power Supplies
- Product Name
- FC-10-00119-247-02-DD
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-00119-247-02-DD |  FC-10-00208-189-02-DD |  FG-400E-BDL-950-12 |  FG-100EF-BDL-950-DD |  FC-10-FG1HE-159-02-DD | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mounted | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Deployment Type | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise | Enterprise / Branch Office / Data Center | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM | UTM / VPN / Secure Access | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 | Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 10 Gbps | 10 Gbps | 4 Gbps | 10 Gbps | 10 Gbps |
| Threat Protection Throughput | N/A | 8 Gbps | 3 Gbps | 8 Gbps | 8 Gbps |
| IPS Throughput | N/A | 2 Gbps | 2 Gbps | 6 Gbps | 9 Gbps |
| VPN Throughput | N/A | 1.5 Gbps | 3 Gbps | 7 Gbps | 7 Gbps |
| Supported Applications | N/A | 200 | 10 | 50 | 50 |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Yes | Yes |
| Feature | High Availability, Redundant Power Supplies | Advanced threat protection | Next-Generation Firewall, Advanced Threat Protection | High Performance Deep Packet Inspection | Advanced threat protection |
| Concurrent Sessions | 500000 | 1000000 | 500K | 1000000 | 500000 |
| Maximum Concurrent Sessions | 1000000 | 1500000 | 1M | 1500000 | 1000000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | 1000 |
| Integrated I/O | 4 | 4 | 8 | 4 | 8 |
| New Sessions Per Second | 20000 | 100000 | 50K | 50000 | 20000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive / Active-Active | Active-Active | Active-Passive | Active-Passive |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP / SFP+ / Combo Ports | RJ-45 / SFP |
| WAN Ports | 2 WAN | 4 WAN | 2 WAN | 2 WAN | 4 WAN |
| LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | No | No |
| Management Options | Cloud / CLI / GUI / Centralized / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging | Built-in / External / Syslog | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging |
| Firewall Policies Supported | 500 | 500 | 1000 | 500 | 200 |
| Users Supported | Unlimited | 50000 | N/A | 1000000 | 1000 |
| Memory | 8 GB | 16 GB | 8 GB | 16 GB | 16 GB |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB SSD | 128 GB |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Form Factor | Rack-mounted | 2 RU | 1 RU | 1 RU | Rack-mounted |
| Rack Units | 1 RU | 2 RU | 1 RU | 1 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-00119-247-02-DD | FC-10-00208-189-02-DD | FG-400E-BDL-950-12 | FG-100EF-BDL-950-DD Next Generation Firewall | FC-10-FG1HE-159-02-DD |
| Height | 1.75 in | 1.75 | 1.75 inches | 1.75 inches | 1.75 inches |
| Width | 17 in | 18.0 | 17 inches | 17 inches | 17.3 inches |
| Depth | 15 in | 20.0 | 16 inches | 15 inches | 18 inches |
| Weight | 15 lbs | 25 lbs | 25 lbs | 25 lbs | 15 lbs |
Reviews & Ratings
P
Peter Lawson
4
Issues were resolved quickly with clear guidance.
H
Howard Sinclair
5
Reliable support coverage for always-on environments.
B
Brian Walters
5
Professional assistance whenever needed.
F
Frank Delaney
5
A dependable support contract for daily operations.
Questions & Answers
What does the 24x7 FortiCare contract for FortiGate-101E include?
The 24x7 FortiCare contract for FortiGate-101E includes around-the-clock global technical support, firmware and security updates, advanced hardware replacement, and online case management via the Fortinet Support Portal.
How do I activate my FortiCare contract for FortiGate-101E?
You activate your FortiCare contract by registering your FortiGate-101E serial number and contract SKU (FC-10-00119-247-02-DD) on the Fortinet Support Portal under the ‘License & Contracts’ tab.
What is the standard response time under 24x7 FortiCare support?
FortiCare 24x7 support guarantees a one-hour initial response for critical (Severity 1) issues and four-hour responses for high (Severity 2) issues, with escalation paths to senior engineers as needed.
How long is the FortiCare contract valid for FortiGate-101E?
Each FortiCare contract term is one year from the activation date, with renewal options available before or after expiration to maintain uninterrupted support.
Can I renew my FortiCare 24x7 contract before it expires?
Yes, you can renew the FortiCare 24x7 contract at any time through your Fortinet reseller or via the Fortinet Support Portal to avoid coverage gaps.
Does the FortiCare contract cover hardware replacement for FortiGate-101E?
Yes, the FortiCare contract includes advanced hardware replacement, shipped within 24 hours for critical failures, subject to regional logistics and availability.
Which firmware and security updates are included under FortiCare?
FortiCare provides all FortiOS major and minor firmware releases, signature updates, and definitions for antivirus, IPS, web filtering and other security services.
How can I submit a technical support case for my FortiGate-101E?
You can submit a support case 24x7 via the Fortinet Support Portal, by phone, or by email, using your contract credentials and device serial number for rapid triage.
What is the difference between standard warranty and FortiCare coverage?
The standard one-year warranty covers hardware defects only, whereas FortiCare adds 24x7 technical support, firmware updates, threat intelligence, and hardware replacement services.
Am I allowed to upgrade FortiGate-101E firmware under the FortiCare contract?
Yes, you receive unlimited access to all supported FortiOS firmware versions and security patches for the duration of your active FortiCare contract.
Does the FortiCare contract include configuration and deployment assistance?
FortiCare provides technical guidance and troubleshooting advice but does not include on-site configuration services; professional services can be purchased separately.
Which support channels are available with FortiCare 24x7?
FortiCare 24x7 offers phone, email, web ticketing, and live chat support channels, ensuring you can reach qualified Fortinet engineers at any time.
Is onsite support included in the FortiCare contract?
Onsite labor is not included; however, advanced replacement hardware is shipped to your site and local technicians may assist under separate service engagements.
How does FortiCare support improve my FortiGate-101E security posture?
By providing immediate access to the latest firmware, threat intelligence updates, and expert troubleshooting, FortiCare ensures your FortiGate-101E remains resilient against evolving cyber threats.
Which geographic regions does the FortiCare 24x7 contract cover?
FortiCare 24x7 offers global coverage through Fortinet’s regional support centers, with logistics capabilities for hardware replacement in most major markets.
How do I check the status and expiration of my FortiCare contract?
Log in to the Fortinet Support Portal, navigate to ‘License & Contracts,’ enter your FortiGate-101E serial number, and view current status, expiration date, and renewal options.