United States$5,000,000+
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Gareth Wilson
4
8x5 FortiCare covers our operational needs well.
FC-10-0500E-311-02-DD
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FortiGate-500E, 8x5 FortiCare Contract
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FC-10-0500E-311-02-DD
- Description:
- FortiGate-500E, 8x5 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-0500E-311-02-DD Overview
FC-10-0500E-311-02-DD is a high-performance hardware firewall appliance engineered for modern network security environments. Designed as a rack-mounted device, it delivers robust packet processing with a firewall throughput of 10 Gbps, while offering a versatile port configuration that includes multiple LAN ports and SFP interfaces for WAN connectivity. Its power system features a primary AC power supply with redundant power options to ensure uninterrupted operation in mission-critical settings.
FC-10-0500E-311-02-DD supports a comprehensive suite of security services—including IPS, antivirus, web filtering, VPN, and application control—making it ideal for SMB, enterprise, branch, and cloud deployments. The appliance also offers centralized management and monitoring capabilities, scalable clustering options for high availability, and the ability to handle demanding networking use cases in data centers and multi-site organizations.
FC-10-0500E-311-02-DD price is is available on request. Get immediate quote.
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FC-10-0500E-311-02-DD Specifications
- Product Type
- Firewall Appliance
- Architecture
- Hardware Appliance (Rack-mounted)
- Deployment Type
- Small Business / Enterprise / Branch Office / Cloud
- Use Case
- VPN / Secure Access / UTM
- Firewall Layer Supported
- Layer 3 / Layer 4 / Layer 7
- Power Source
- AC Power Supply
- Redundant Power Supply Supported
- Yes
- Firewall Throughput
- 10 Gbps
- Threat Protection Throughput
- 8 Gbps
- IPS Throughput
- 7 Gbps
- VPN Throughput
- 6 Gbps
- Supported Applications
- 300
- Centralized Configuration & Reporting
- Yes
- Feature
- Integrated IPS, Antivirus, Web Filtering, VPN, and Advanced Threat Protection
- Concurrent Sessions
- 300,000
- Maximum Concurrent Sessions
- 500,000
- Users/Nodes
- Unlimited
- Integrated I/O
- 4
- New Sessions Per Second
- 50,000
- Supported VPN Types
- IPSec / SSL VPN
- Routing Protocols Supported
- OSPF / BGP / RIP / Static Routing
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / DLP / Sandboxing / VPN
- High Availability
- Active-Passive
- Interfaces
- RJ-45 / SFP
- WAN Ports
- 2 WAN
- LAN Ports
- 4 LAN Ports
- Switch Ports
- Yes
- POE Ports
- No
- Management Options
- Cloud / CLI / GUI / Centralized / REST API / SNMP
- Logging & Monitoring
- Built-in
- Firewall Policies Supported
- 500
- Users Supported
- 500,000
- Memory
- 8 GB
- Flash Storage
- 128 GB
- Expansion Slots
- SFP
- Form Factor
- 1 RU
- Rack Units
- 1 RU
- Device Type
- NGFW
- Product Name
- FC-10-0500E-311-02-DD
- Height
- 1.75 inches
- Width
- 17 inches
- Depth
- 15 inches
- Weight
- 10 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-0500E-311-02-DD |  FC-10-00207-175-02-DD |  FC-10-FG1HF-188-02-DD |  FC-10-00208-288-02-DD |  FC-10-FG1HF-189-02-DD | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Hardware Appliance (Rack-mounted) | Rack-mount | Rack-mount | Rack-mounted | Rack-mount |
| Deployment Type | Small Business / Enterprise / Branch Office / Cloud | Enterprise / Branch Office | Enterprise | SMB / Enterprise / Branch Office / Cloud | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 | Layer 3 / Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps |
| Threat Protection Throughput | 8 Gbps | 5 Gbps | 8 Gbps | N/A | 4 Gbps |
| IPS Throughput | 7 Gbps | 3 Gbps | 7 Gbps | N/A | 3 Gbps |
| VPN Throughput | 6 Gbps | 2 Gbps | 9 Gbps | N/A | 2 Gbps |
| Supported Applications | 300 | 150 | 20 | N/A | 50 |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Yes | Yes |
| Feature | Integrated IPS, Antivirus, Web Filtering, VPN, and Advanced Threat Protection | Advanced Threat Protection, Deep Packet Inspection | Deep Packet Inspection | High Availability, Clustering, Scalable Security | Advanced threat protection |
| Concurrent Sessions | 300,000 | 250000 | 500000 | N/A | 1000000 |
| Maximum Concurrent Sessions | 500,000 | 500000 | 1000000 | N/A | 1500000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 4 | 8 | 8 | N/A | 8 |
| New Sessions Per Second | 50,000 | 15000 | 30000 | N/A | 20000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / DLP / Sandboxing / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive | Active-Active | Active-Passive | Active-Passive |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP / SFP+ | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP+ |
| WAN Ports | 2 WAN | 2 WAN | 4 WAN | 2 WAN | 4 WAN |
| LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports | 4 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | No | No |
| POE Ports | No | No | No | No | No |
| Management Options | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in | Built-in / Syslog / Cloud Logging | Built-in | Built-in / External / Syslog / Cloud Logging | Built-in / Syslog |
| Firewall Policies Supported | 500 | 300 | 500 | N/A | 500 |
| Users Supported | 500,000 | 10000 | Unlimited | N/A | 10000 |
| Memory | 8 GB | 8 GB | 16 GB | 8 GB | 16 GB |
| Flash Storage | 128 GB | 128 GB | 128 GB | 64 GB | 128 GB |
| Expansion Slots | SFP | SFP | SFP | SFP | SSD |
| Form Factor | 1 RU | 2 RU | 1 RU | Rack-mounted | 1 RU |
| Rack Units | 1 RU | 2 RU | 1 RU | 1 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-0500E-311-02-DD | FC-10-00207-175-02-DD Enterprise Next-Generation Firewall | FC-10-FG1HF-188-02-DD Firewall Appliance | FC-10-00208-288-02-DD | FC-10-FG1HF-189-02-DD Next-Generation Firewall |
| Height | 1.75 inches | 3.5 inches | 1.75 inches | N/A | 1.75 inches |
| Width | 17 inches | 17.2 inches | 17 inches | N/A | 17.5 inches |
| Depth | 15 inches | 16.1 inches | 18 inches | N/A | 15 inches |
| Weight | 10 lbs | 35 lbs | 15 lbs | N/A | 25 lbs |
Reviews & Ratings
A
Anum Tariq
5
Support response is reliable during business hours.
K
Kasper Holm
4
Good value support contract.
B
Bilal Qadir
4
Simple and effective maintenance coverage.
R
Rachel Monroe
4
Meets expectations for standard support.
Questions & Answers
What is the FortiGate-500E 8x5 FortiCare Contract?
The FortiCare 8x5 Contract for FortiGate-500E provides business-hour technical support, firmware updates, and hardware replacement coverage Monday through Friday, 9×5 local time.
What support hours are covered under the 8x5 FortiCare Contract?
The 8x5 FortiCare Contract offers technical assistance and hardware replacement during standard business hours (9:00 AM to 5:00 PM local time), Monday through Friday.
How fast is the response time for support tickets?
Fortinet guarantees a 4-hour initial response time for high-severity tickets and an 8-hour response for medium-severity cases under the 8x5 FortiCare Contract.
Does the FortiCare Contract include hardware replacement?
Yes. The 8x5 FortiCare Contract includes Advanced Hardware Replacement with next-business-day dispatch for failed FortiGate-500E units.
How do I open a support case with Fortinet?
To open a case, log in to the Fortinet Support Portal, click “Create a Ticket,” provide your device serial number, contract SKU (FC-10-0500E-311-02-DD), and problem description.
Can I upgrade from 8x5 to 24x7 FortiCare support?
Yes. You can upgrade at any time by contacting your Fortinet reseller or Fortinet Sales, and an addendum will extend coverage to 24x7 worldwide support.
How do I renew my FortiCare 8x5 Contract?
To renew, submit a purchase order for the SKU FC-10-0500E-311-02-DD to your reseller before the contract expires; your service will continue uninterrupted upon payment.
Are firmware updates included in the FortiCare Contract?
Yes. The 8x5 FortiCare Contract entitles you to all FortiOS firmware updates and feature releases for the duration of the contract.
Which geographic regions are covered by this contract?
The FortiGate-500E 8x5 FortiCare Contract provides worldwide support, with regional coverage in North America, EMEA, APAC, and LATAM during local business hours.
What languages are supported under the 8x5 contract?
Fortinet offers support in English, Spanish, French, German, Japanese, and Chinese during local business hours under the 8x5 FortiCare plan.
Is on-site support available with the 8x5 FortiCare Contract?
On-site support is not included; the 8x5 plan provides Advanced Hardware Replacement shipped to your site. On-site services require a separate FortiCare Premium plan.
What is the minimum term for the FortiCare 8x5 Contract?
The minimum contract term for the FortiGate-500E 8x5 FortiCare service is one year, renewable annually.
How can I check my FortiCare contract status?
Log in to the Fortinet Support Portal, navigate to “My Assets,” and enter your serial number to view active contracts and expiration dates.
What are the cancellation terms for the FortiCare contract?
Contracts can be canceled within 30 days of purchase for a full refund; after 30 days, no refunds are provided and the contract remains in force until expiration.
How does the FortiCare Contract enhance the security of my FortiGate-500E?
FortiCare ensures your FortiGate-500E runs the latest firmware, resolves issues quickly with expert support, and replaces failed hardware to maintain continuous protection.