United States
Name:
FC-10-0500E-311-02-DD
- Description:
- FortiGate-500E, 8x5 FortiCare Contract
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-0500E-311-02-DD Overview
FC-10-0500E-311-02-DD is a high-performance hardware firewall appliance engineered for modern network security environments. Designed as a rack-mounted device, it delivers robust packet processing with a firewall throughput of 10 Gbps, while offering a versatile port configuration that includes multiple LAN ports and SFP interfaces for WAN connectivity. Its power system features a primary AC power supply with redundant power options to ensure uninterrupted operation in mission-critical settings.
FC-10-0500E-311-02-DD supports a comprehensive suite of security services—including IPS, antivirus, web filtering, VPN, and application control—making it ideal for SMB, enterprise, branch, and cloud deployments. The appliance also offers centralized management and monitoring capabilities, scalable clustering options for high availability, and the ability to handle demanding networking use cases in data centers and multi-site organizations.
What is the price of FC-10-0500E-311-02-DD?
Pricing for FC-10-0500E-311-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-0500E-311-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-0500E-311-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Hardware Appliance (Rack-mounted) |
| Deployment Type | Small Business / Enterprise / Branch Office / Cloud |
| Use Case | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 10 Gbps |
| Threat Protection Throughput | 8 Gbps |
| IPS Throughput | 7 Gbps |
| VPN Throughput | 6 Gbps |
| Supported Applications | 300 |
| Centralized Configuration & Reporting | Yes |
| Feature | Integrated IPS, Antivirus, Web Filtering, VPN, and Advanced Threat Protection |
| Concurrent Sessions | 300,000 |
| Maximum Concurrent Sessions | 500,000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 4 |
| New Sessions Per Second | 50,000 |
| Supported VPN Types | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / DLP / Sandboxing / VPN |
| High Availability | Active-Passive |
| Interfaces | RJ-45 / SFP |
| WAN Ports | 2 WAN |
| LAN Ports | 4 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in |
| Firewall Policies Supported | 500 |
| Users Supported | 500,000 |
| Memory | 8 GB |
| Flash Storage | 128 GB |
| Expansion Slots | SFP |
| Form Factor | 1 RU |
| Rack Units | 1 RU |
| Device Type | NGFW |
| Product Name | FC-10-0500E-311-02-DD |
| Height | 1.75 inches |
| Width | 17 inches |
| Depth | 15 inches |
| Weight | 10 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Hardware Appliance (Rack-mounted) | Rack-mount | Rack-mount | Rack-mount | Rack-mounted |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Yes | Yes |
| Concurrent Sessions | 300,000 | 250000 | 1000000 | 500000 | N/A |
| Deployment Type | Small Business / Enterprise / Branch Office / Cloud | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise | SMB / Enterprise / Branch Office / Cloud |
| Depth | 15 inches | 16.1 inches | 15 inches | 18 inches | N/A |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | SFP | SFP | SSD | SFP | SFP |
| Feature | Integrated IPS, Antivirus, Web Filtering, VPN, and Advanced Threat Protection | Advanced Threat Protection, Deep Packet Inspection | Advanced Threat Protection | Deep Packet Inspection | High Availability, Clustering, Scalable Security |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 | Layer 3 / Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 |
| Firewall Policies Supported | 500 | 300 | 500 | 500 | N/A |
| Firewall Throughput | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 64 GB |
| Form Factor | 1 RU | 2 RU | 1 RU | 1 RU | Rack-mounted |
| Height | 1.75 inches | 3.5 inches | 1.75 inches | 1.75 inches | N/A |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Active | Active-Passive |
| Integrated I/O | 4 | 8 | 8 | 8 | N/A |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP / SFP+ | RJ-45 / SFP+ | RJ-45 / SFP | RJ-45 / SFP |
| IPS Throughput | 7 Gbps | 3 Gbps | 3 Gbps | 7 Gbps | N/A |
| LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 4 LAN Ports |
| Logging & Monitoring | Built-in | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in | Built-in / External / Syslog / Cloud Logging |
| Management Options | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Maximum Concurrent Sessions | 500,000 | 500000 | 1500000 | 1000000 | N/A |
| Memory | 8 GB | 8 GB | 16 GB | 16 GB | 8 GB |
| New Sessions Per Second | 50,000 | 15000 | 20000 | 30000 | N/A |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-0500E-311-02-DD | FC-10-00207-175-02-DD Enterprise Next-Generation Firewall | FC-10-FG1HF-189-02-DD Next-Generation Firewall | FC-10-FG1HF-188-02-DD Firewall Appliance | FC-10-00208-288-02-DD |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 2 RU | 1 RU | 1 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / DLP / Sandboxing / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| Supported Applications | 300 | 150 | 50 | 20 | N/A |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN |
| Switch Ports | Yes | Yes | No | Yes | No |
| Threat Protection Throughput | 8 Gbps | 5 Gbps | 4 Gbps | 8 Gbps | N/A |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access | VPN / Secure Access / Segmentation / UTM |
| Users Supported | 500,000 | 10000 | 10000 | Unlimited | N/A |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 6 Gbps | 2 Gbps | 2 Gbps | 9 Gbps | N/A |
| WAN Ports | 2 WAN | 2 WAN | 4 WAN | 4 WAN | 2 WAN |
| Weight | 10 lbs | 35 lbs | 25 lbs | 15 lbs | N/A |
| Width | 17 inches | 17.2 inches | 17.5 inches | 17 inches | N/A |
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Questions & Answers
Q
What is the FortiGate-500E 8x5 FortiCare Contract?
A
The FortiCare 8x5 Contract for FortiGate-500E provides business-hour technical support, firmware updates, and hardware replacement coverage Monday through Friday, 9×5 local time.
Q
What support hours are covered under the 8x5 FortiCare Contract?
A
The 8x5 FortiCare Contract offers technical assistance and hardware replacement during standard business hours (9:00 AM to 5:00 PM local time), Monday through Friday.
Q
How fast is the response time for support tickets?
A
Fortinet guarantees a 4-hour initial response time for high-severity tickets and an 8-hour response for medium-severity cases under the 8x5 FortiCare Contract.
Q
Does the FortiCare Contract include hardware replacement?
A
Yes. The 8x5 FortiCare Contract includes Advanced Hardware Replacement with next-business-day dispatch for failed FortiGate-500E units.
Q
How do I open a support case with Fortinet?
A
To open a case, log in to the Fortinet Support Portal, click “Create a Ticket,” provide your device serial number, contract SKU (FC-10-0500E-311-02-DD), and problem description.
Q
Can I upgrade from 8x5 to 24x7 FortiCare support?
A
Yes. You can upgrade at any time by contacting your Fortinet reseller or Fortinet Sales, and an addendum will extend coverage to 24x7 worldwide support.
Q
How do I renew my FortiCare 8x5 Contract?
A
To renew, submit a purchase order for the SKU FC-10-0500E-311-02-DD to your reseller before the contract expires; your service will continue uninterrupted upon payment.
Q
Are firmware updates included in the FortiCare Contract?
A
Yes. The 8x5 FortiCare Contract entitles you to all FortiOS firmware updates and feature releases for the duration of the contract.
Q
Which geographic regions are covered by this contract?
A
The FortiGate-500E 8x5 FortiCare Contract provides worldwide support, with regional coverage in North America, EMEA, APAC, and LATAM during local business hours.
Q
What languages are supported under the 8x5 contract?
A
Fortinet offers support in English, Spanish, French, German, Japanese, and Chinese during local business hours under the 8x5 FortiCare plan.
Q
Is on-site support available with the 8x5 FortiCare Contract?
A
On-site support is not included; the 8x5 plan provides Advanced Hardware Replacement shipped to your site. On-site services require a separate FortiCare Premium plan.
Q
What is the minimum term for the FortiCare 8x5 Contract?
A
The minimum contract term for the FortiGate-500E 8x5 FortiCare service is one year, renewable annually.
Q
How can I check my FortiCare contract status?
A
Log in to the Fortinet Support Portal, navigate to “My Assets,” and enter your serial number to view active contracts and expiration dates.
Q
What are the cancellation terms for the FortiCare contract?
A
Contracts can be canceled within 30 days of purchase for a full refund; after 30 days, no refunds are provided and the contract remains in force until expiration.
Q
How does the FortiCare Contract enhance the security of my FortiGate-500E?
A
FortiCare ensures your FortiGate-500E runs the latest firmware, resolves issues quickly with expert support, and replaces failed hardware to maintain continuous protection.
