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Alfred Monroe
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8x5 FortiCare contract covers our operational support needs well.
FC-10-0501E-311-02-DD
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FortiGate-501E, 8x5 FortiCare Contract
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FC-10-0501E-311-02-DD
- Description:
- FortiGate-501E, 8x5 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-0501E-311-02-DD Overview
FC-10-0501E-311-02-DD is a high-performance rack-mounted firewall appliance engineered for enterprise and branch office environments. It offers robust throughput capabilities, featuring up to 10 Gbps of firewall throughput and an array of port configurations including RJ-45 and SFP ports for flexible LAN/WAN connectivity. The device is built with a redundant AC power supply, ensuring continuous operation and enhanced reliability while delivering multiple integrated security services such as IPS, antivirus, web filtering, and VPN for complete threat protection.
FC-10-0501E-311-02-DD is designed to support centralized management with CLI, GUI, and built-in reporting functionalities to streamline deployment and configuration in complex networks. Its architecture not only meets the demanding scalability and high availability requirements of enterprise setups but also supports clustering via active-passive configurations. This appliance is ideally suited for environments that require secure access, UTM, and advanced threat protection without compromising on speed or reliability.
FC-10-0501E-311-02-DD price is is available on request. Get immediate quote.
Request bulk order quote for FC-10-0501E-311-02-DD for additional pricing. Browse the full Fortinet Fortigate Ngfw Middle-Range Series series or explore all Fortinet products.
FC-10-0501E-311-02-DD Specifications
- Power Source
- AC Power Supply
- Rack Units
- 1 RU
- Redundant Power Supply Supported
- Yes
- Height
- 1.75 inches
- Weight
- 15 lbs
- Width
- 17 inches
- Depth
- 14 inches
- WAN Ports
- 2 WAN
- LAN Ports
- 4 LAN Ports
- Memory
- 8 GB
- Expansion Slots
- SFP
- Architecture
- Rack-mount
- Users/Nodes
- Unlimited
- High Availability
- Active-Passive
- Switch Ports
- Yes
- POE Ports
- No
- Logging & Monitoring
- Built-in
- Form Factor
- 1 RU
- Device Type
- NGFW
- Product Type
- Firewall Appliance
- Use Case
- VPN / Secure Access / UTM
- Routing Protocols Supported
- OSPF / BGP / Static Routing
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- Interfaces
- RJ-45 / SFP
- Flash Storage
- 128 GB
- Supported VPN Types
- IPSec / SSL VPN
- Firewall Throughput
- 10 Gbps
- Supported Applications
- 50
- Firewall Policies Supported
- 1000
- Feature
- Advanced threat protection
- Firewall Layer Supported
- Layer 7
- Integrated I/O
- 4
- VPN Throughput
- 6 Gbps
- Threat Protection Throughput
- 8 Gbps
- IPS Throughput
- 7 Gbps
- Maximum Concurrent Sessions
- 1000000
- Users Supported
- 10000
- Deployment Type
- Enterprise
- Concurrent Sessions
- 500000
- New Sessions Per Second
- 25000
- Centralized Configuration & Reporting
- Built-in
- Management Options
- CLI / GUI / Centralized
- Product Name
- FC-10-0501E-311-02-DD Next-Generation Firewall
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-0501E-311-02-DD |  FC-10-0400E-928-02-DD |  FC-10-00603-100-02-DD |  FG-101E-BDL-950-60 |  FG-401E | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Deployment Type | Enterprise | Enterprise / Branch Office | Enterprise / Data Center / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office / Cloud |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 7 | Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 10 Gbps | 4 Gbps | 10 Gbps | 9.5 Gbps | 20 Gbps |
| Threat Protection Throughput | 8 Gbps | 3 Gbps | 5 Gbps | 7.8 Gbps | 15 Gbps |
| IPS Throughput | 7 Gbps | 2 Gbps | 6 Gbps | 6 Gbps | 10 Gbps |
| VPN Throughput | 6 Gbps | 3 Gbps | 8 Gbps | 6 Gbps | 5 Gbps |
| Supported Applications | 50 | 120 | 50 | 50 | 10 |
| Centralized Configuration & Reporting | Built-in | Yes | Yes | Yes | CLI / GUI / REST API |
| Feature | Advanced threat protection | Advanced threat protection, deep packet inspection, and application control | Deep Packet Inspection | Advanced Threat Detection | High Availability, Clustering, Scalable Performance |
| Concurrent Sessions | 500000 | 500000 | 500000 | 500K | 500,000 |
| Maximum Concurrent Sessions | 1000000 | 1000000 | 1000000 | 1M | 1,000,000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 4 | 4 | 8 | 8 | 4 |
| New Sessions Per Second | 25000 | 20000 | 20000 | 40K | 30,000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP / PPTP / GRE |
| Routing Protocols Supported | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive | Active-Active | Active-Passive | Active-Active |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP+ | RJ-45 / SFP |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | No | No |
| Management Options | CLI / GUI / Centralized | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized | CLI / GUI / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / External / Cloud Logging | Built-in / Syslog / Cloud Logging |
| Firewall Policies Supported | 1000 | 200 | 100 | 2000 | 2000 |
| Users Supported | 10000 | 1000 | 1000 | Unlimited | 5000 |
| Memory | 8 GB | 8 GB | 8 GB | 8 GB | 8 GB |
| Flash Storage | 128 GB | 128 GB | 64 GB | 128 GB | 64 GB |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Form Factor | 1 RU | 1 RU | Rack-mount | 1 RU | 1 RU |
| Rack Units | 1 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-0501E-311-02-DD Next-Generation Firewall | FC-10-0400E-928-02-DD Next-Generation Firewall | FC-10-00603-100-02-DD Enterprise Firewall | FG-101E-BDL-950-60 Next-Generation Firewall Appliance | FG-401E Next-Generation Firewall |
| Height | 1.75 inches | 1.75 inches | 1.5 inches | 1.75 inches | 1.75 inches |
| Width | 17 inches | 17.5 inches | 17 inches | 17 inches | 17.2 inches |
| Depth | 14 inches | 12 inches | 16 inches | 15 inches | 18.3 inches |
| Weight | 15 lbs | 15 lbs | 15 lbs | 15 lbs | 20 lbs |
Reviews & Ratings
G
Gordon Price
5
Support responses have been timely and helpful.
L
Lawson Grant
4
Good service level for non critical environments.
V
Victor Stone
4
Straightforward contract with clear coverage.
I
Ian Fletcher
4
Reliable vendor backed support.
Questions & Answers
What is the 8x5 FortiCare Contract for FortiGate-501E?
The 8x5 FortiCare Contract for FortiGate-501E provides Monday–Friday, 8-hour-per-day access to Fortinet’s Technical Assistance Center (TAC), firmware updates, and hardware replacement services.
What support hours are covered by an 8x5 FortiCare Contract?
An 8x5 FortiCare Contract covers eight business hours per day, Monday through Friday, excluding public holidays, for technical support and RMA services.
How do I activate my 8x5 FortiCare Contract for FortiGate-501E?
To activate, register your FortiGate-501E serial number at support.fortinet.com, select the 8x5 FortiCare SKU, complete the purchase, and verify activation via email confirmation.
What issues are covered under the 8x5 FortiCare Contract?
The contract covers hardware failure repairs, Advanced Hardware Replacement, FortiOS firmware upgrades, security patches, and remote technical support from Fortinet TAC.
What response time can I expect under the 8x5 FortiCare Contract?
Fortinet guarantees an initial TAC response within eight business hours for critical issues, with lower-severity cases addressed in subsequent business days.
Can I upgrade from 8x5 to 24x7 FortiCare support?
Yes. You can upgrade by purchasing a 24x7 FortiCare Contract through your Fortinet partner or the Fortinet Support portal to extend coverage to nights and weekends.
How do I renew my 8x5 FortiCare Contract for FortiGate-501E?
Renewal is completed online via support.fortinet.com or through your Fortinet reseller before contract expiration, ensuring uninterrupted support services.
Are hardware repairs and replacements included in the 8x5 Contract?
Yes. The contract includes Advanced Hardware Replacement, shipping a replacement unit to your site within agreed SLA timeframes at no additional cost.
What firmware and software updates are provided under FortiCare?
You receive all FortiOS firmware releases, security patches, and minor software updates for the FortiGate-501E at no extra charge during the contract term.
Is remote technical support included with my 8x5 FortiCare Contract?
Yes. You have unlimited remote access to Fortinet TAC engineers by phone, email, or support portal during contracted business hours.
How does an 8x5 FortiCare Contract improve my network security?
By ensuring timely firmware updates, expert threat analysis, and fast hardware replacement, FortiCare reduces downtime and keeps your FortiGate-501E defenses current.
What service level agreements (SLAs) does the 8x5 Contract guarantee?
SLAs include an eight-hour TAC response for critical cases, next-business-day hardware replacement, and guaranteed access to firmware upgrades and patches.
How do I submit a support ticket under my FortiCare Contract?
Log in to support.fortinet.com, click 'Create a Ticket,' provide your device serial number, issue details, and submit for TAC escalation.
Does the 8x5 FortiCare Contract include access to the Fortinet Support Portal?
Yes. All FortiCare contracts grant full access to the Fortinet Support Portal for knowledge base articles, downloads, and ticket management.
Can I extend 8x5 FortiCare coverage to additional FortiGate devices?
Yes. Purchase separate 8x5 FortiCare Contracts for each FortiGate unit via your Fortinet reseller or the online support portal.
What are the key benefits of choosing an 8x5 FortiCare Contract?
Key benefits include prioritized TAC support during business hours, timely hardware replacement, continuous firmware updates, and reduced operational risk.