United States
Name:
FC-10-0501E-247-02-DD
- Description:
- FortiGate-501E, 24x7 FortiCare Contract
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Holiday Bonus: Submissions on holidays receive priority handling the next business day
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-0501E-247-02-DD Overview
FC-10-0501E-247-02-DD is a high-performance, rack-mounted hardware firewall appliance designed for enterprise and branch office environments. It delivers robust throughput, multiple high-speed LAN and WAN (including SFP) port configurations, and supports redundant AC power options to ensure network reliability.
Tailored for modern security demands, FC-10-0501E-247-02-DD integrates advanced security services including IPS, antivirus, web filtering, and VPN capabilities. It offers flexible management and deployment through cloud, CLI, and GUI interfaces, while providing scalability, high availability in active-passive mode, and clustering options to meet evolving network challenges.
What is the price of FC-10-0501E-247-02-DD?
Pricing for FC-10-0501E-247-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-0501E-247-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-0501E-247-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Rack-mount |
| Deployment Type | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 10 Gbps |
| Threat Protection Throughput | 8 Gbps |
| IPS Throughput | 7 Gbps |
| VPN Throughput | 5 Gbps |
| Supported Applications | 250 |
| Centralized Configuration & Reporting | Yes |
| Feature | Advanced threat detection and multi-service integration |
| Concurrent Sessions | 500,000 |
| Maximum Concurrent Sessions | 1,000,000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 4 |
| New Sessions Per Second | 50,000 |
| Supported VPN Types | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive |
| Interfaces | RJ-45 / SFP / SFP+ |
| WAN Ports | 2 WAN |
| LAN Ports | 8 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | Cloud / CLI / GUI / Centralized |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging |
| Firewall Policies Supported | 250 |
| Users Supported | Unlimited |
| Memory | 16 GB |
| Flash Storage | 128 GB |
| Expansion Slots | SFP |
| Form Factor | 2 RU |
| Rack Units | 2 RU |
| Device Type | NGFW |
| Product Name | FC-10-0501E-247-02-DD Next Generation Firewall |
| Height | 3.5 inches |
| Width | 17 inches |
| Depth | 18 inches |
| Weight | 30 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mounted |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Yes | CLI, GUI, SNMP, REST API |
| Concurrent Sessions | 1000000 | 1000000 | 500,000 | 500000 | 500000 |
| Deployment Type | Enterprise / Branch Office / Data Center | Enterprise / Branch Office / Cloud | Enterprise / Branch Office | Enterprise | Enterprise / Branch Office |
| Depth | 18 | 17 inches | 18 inches | 14 inches | 12 inches |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Feature | High-performance, low latency security | Deep Packet Inspection | Advanced threat detection and multi-service integration | Advanced Threat Protection | High Availability, Clustering |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 | Layer 7 | Layer 7 |
| Firewall Policies Supported | 250 | 1000 | 250 | 500 | 200 |
| Firewall Throughput | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps | 1 Gbps |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Form Factor | 1 RU | 2 RU | 2 RU | 1 RU | 1 RU |
| Height | 1.75 | 3.5 inches | 3.5 inches | 1.75 inches | 1.75 inches |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive |
| Integrated I/O | 8 | 4 | 4 | 4 | 8 |
| Interfaces | RJ-45 / SFP / SFP+ | RJ-45 / SFP | RJ-45 / SFP / SFP+ | RJ-45 / SFP | RJ-45, SFP |
| IPS Throughput | 1.5 Gbps | 4 Gbps | 7 Gbps | 7 Gbps | 800 Mbps |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 4 LAN Ports |
| Logging & Monitoring | Built-in / Syslog | Built-in | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging | Built-in, Syslog, Cloud Logging |
| Management Options | Cloud / CLI / GUI / Centralized | CLI / GUI / Centralized / SNMP | Cloud / CLI / GUI / Centralized | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud, CLI, GUI, SNMP, REST API |
| Maximum Concurrent Sessions | 1500000 | 1500000 | 1,000,000 | 1000000 | 600000 |
| Memory | 16 GB | 8 GB | 16 GB | 16 GB | 8 GB |
| New Sessions Per Second | 25000 | 20000 | 50,000 | 50000 | 10000 |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-00240-980-02-DD Next Generation Firewall | FC-10-F6H1E-131-02-DD Firewall Appliance | FC-10-0501E-247-02-DD Next Generation Firewall | FC-10-00143-284-02-DD | FG-601E Next-Generation Firewall |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 2 RU | 2 RU | 1 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF, BGP, Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus, Web Filtering, Application Control, IPS, VPN |
| Supported Applications | 50 | 50 | 250 | 250 | 125 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| Threat Protection Throughput | 2 Gbps | 3 Gbps | 8 Gbps | 8 Gbps | 800 Mbps |
| Use Case | VPN / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM |
| Users Supported | 1000000 | 5000 | Unlimited | Unlimited | N/A |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 5 Gbps | 2 Gbps | 5 Gbps | 5 Gbps | 600 Mbps |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| Weight | 15 lbs | 20 lbs | 30 lbs | 15 lbs | 15 lbs |
| Width | 17 | 17.3 inches | 17 inches | 17 inches | 17 inches |
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Questions & Answers
Q
What is the FortiCare 24x7 Contract (SKU FC-10-0501E-247-02-DD) for FortiGate-501E?
A
The FortiCare 24x7 Contract for FortiGate-501E (SKU FC-10-0501E-247-02-DD) is a comprehensive support package that provides round-the-clock technical assistance, firmware updates, security patches and next-business-day hardware replacement.
Q
What support services are included in the FortiGate-501E 24x7 FortiCare Contract?
A
It includes 24x7 global technical support, next-business-day hardware replacement, all FortiOS firmware and security updates, access to the Fortinet Support Portal and advanced online resources.
Q
How does next-business-day hardware replacement work under this contract?
A
If your FortiGate-501E hardware fails, Fortinet ships a replacement unit by next business day via ground service, reducing network downtime and ensuring rapid recovery.
Q
What are the typical response times for support cases?
A
FortiCare 24x7 guarantees responses within 15 minutes for critical issues, 1 hour for high-priority and 4 hours for medium-priority cases, ensuring fast resolution.
Q
Are firmware and security updates included in the FortiCare Contract?
A
Yes. The contract covers all FortiOS firmware upgrades and security patches for your FortiGate-501E, keeping your firewall protected against new threats.
Q
How do I activate the FortiCare Contract for my FortiGate-501E?
A
Register your FortiGate-501E serial number on the Fortinet Support Portal, enter SKU FC-10-0501E-247-02-DD, and follow the guided activation steps to enable your contract.
Q
Can I renew my FortiCare 24x7 Contract and how?
A
Yes. Renewals can be processed through your Fortinet reseller or online via the Fortinet Support Portal by selecting “Contract Renewal” and providing your device serial number.
Q
Is the FortiCare Contract transferable if I sell my FortiGate-501E?
A
Yes. To transfer, submit a contract transfer request on the Fortinet Support Portal with both parties’ details and the FortiGate-501E serial number.
Q
Does the contract include access to Fortinet’s Support Portal?
A
Yes. You receive full access to the Fortinet Support Portal, including the knowledge base, firmware downloads, case management tools and technical documentation.
Q
What geographic regions are covered under the 24x7 FortiCare Contract?
A
FortiCare 24x7 offers global coverage with regional support centers in North America, EMEA and APAC, providing local language assistance and expertise.
Q
How do I escalate a support case to higher priority?
A
Log into the Fortinet Support Portal, open your case and click “Escalate Case,” or call the FortiCare hotline with your case number to request higher priority.
Q
What prerequisites are required for hardware replacement?
A
Ensure your FortiGate-501E runs a supported FortiOS version, have an RMA-approved case number and follow Fortinet’s packaging guidelines for returning defective hardware.
Q
Are training resources included with the FortiCare Contract?
A
The contract includes access to Fortinet’s online tutorials, technical recipes and product documentation; instructor-led training courses require a separate purchase.
Q
Can I integrate FortiCare alerts with third-party monitoring tools?
A
Yes. FortiGate-501E supports SNMP, Syslog and REST API integration, allowing you to forward FortiCare alerts and case updates to external network management systems.
Q
How do I report a security vulnerability or zero-day issue?
A
Submit vulnerability details through the Fortinet Bug Bounty program on the FortiGuard Security Portal or open an urgent support case designated as critical.
Q
Does the FortiCare Contract cover software upgrades to major FortiOS releases?
A
Yes. Both major and minor FortiOS upgrades are included, enabling you to adopt the latest features, performance improvements and security enhancements.
Q
How do I contact FortiCare support in an emergency?
A
Call the 24x7 FortiCare hotline listed on the Fortinet Support Portal or use the “Chat with Support” feature for immediate assistance with your FortiGate-501E.
