United States$5,000,000+
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Elliot Marsh
5
24x7 FortiCare support is dependable and responsive.
FC-10-0501E-247-02-DD
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FortiGate-501E, 24x7 FortiCare Contract
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FC-10-0501E-247-02-DD
- Description:
- FortiGate-501E, 24x7 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-0501E-247-02-DD Overview
FC-10-0501E-247-02-DD is a high-performance, rack-mounted hardware firewall appliance designed for enterprise and branch office environments. It delivers robust throughput, multiple high-speed LAN and WAN (including SFP) port configurations, and supports redundant AC power options to ensure network reliability.
Tailored for modern security demands, FC-10-0501E-247-02-DD integrates advanced security services including IPS, antivirus, web filtering, and VPN capabilities. It offers flexible management and deployment through cloud, CLI, and GUI interfaces, while providing scalability, high availability in active-passive mode, and clustering options to meet evolving network challenges.
FC-10-0501E-247-02-DD price is is available on request. Get immediate quote.
Request bulk order quote for FC-10-0501E-247-02-DD for additional pricing. Browse the full Fortinet Fortigate Ngfw Middle-Range Series series or explore all Fortinet products.
FC-10-0501E-247-02-DD Specifications
- Power Source
- AC Power Supply
- Redundant Power Supply Supported
- Yes
- Weight
- 30 lbs
- Depth
- 18 inches
- Width
- 17 inches
- Rack Units
- 2 RU
- Height
- 3.5 inches
- WAN Ports
- 2 WAN
- Memory
- 16 GB
- LAN Ports
- 8 LAN Ports
- Expansion Slots
- SFP
- Architecture
- Rack-mount
- Users/Nodes
- Unlimited
- High Availability
- Active-Passive
- Switch Ports
- Yes
- POE Ports
- No
- Device Type
- NGFW
- Product Type
- Firewall Appliance
- Deployment Type
- Enterprise / Branch Office
- Use Case
- VPN / Secure Access / UTM
- Concurrent Sessions
- 500,000
- Maximum Concurrent Sessions
- 1,000,000
- New Sessions Per Second
- 50,000
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- Logging & Monitoring
- Built-in / Syslog / Cloud Logging
- Flash Storage
- 128 GB
- Supported VPN Types
- IPSec / SSL VPN
- Routing Protocols Supported
- OSPF / BGP / RIP / Static Routing
- Users Supported
- Unlimited
- Firewall Throughput
- 10 Gbps
- Interfaces
- RJ-45 / SFP / SFP+
- VPN Throughput
- 5 Gbps
- Centralized Configuration & Reporting
- Yes
- Firewall Layer Supported
- Layer 7
- Form Factor
- 2 RU
- Integrated I/O
- 4
- Management Options
- Cloud / CLI / GUI / Centralized
- Threat Protection Throughput
- 8 Gbps
- IPS Throughput
- 7 Gbps
- Supported Applications
- 250
- Firewall Policies Supported
- 250
- Feature
- Advanced threat detection and multi-service integration
- Product Name
- FC-10-0501E-247-02-DD Next Generation Firewall
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-0501E-247-02-DD |  FC-10-00143-284-02-DD |  FG-601E |  FC-10-F6H1E-131-02-DD |  FC-10-00240-980-02-DD | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mount | Rack-mount | Rack-mounted | Rack-mount | Rack-mount |
| Deployment Type | Enterprise / Branch Office | Enterprise | Enterprise / Branch Office | Enterprise / Branch Office / Cloud | Enterprise / Branch Office / Data Center |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / UTM |
| Firewall Layer Supported | Layer 7 | Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 10 Gbps | 10 Gbps | 1 Gbps | 10 Gbps | 10 Gbps |
| Threat Protection Throughput | 8 Gbps | 8 Gbps | 800 Mbps | 3 Gbps | 2 Gbps |
| IPS Throughput | 7 Gbps | 7 Gbps | 800 Mbps | 4 Gbps | 1.5 Gbps |
| VPN Throughput | 5 Gbps | 5 Gbps | 600 Mbps | 2 Gbps | 5 Gbps |
| Supported Applications | 250 | 250 | 125 | 50 | 50 |
| Centralized Configuration & Reporting | Yes | Yes | CLI, GUI, SNMP, REST API | Yes | Yes |
| Feature | Advanced threat detection and multi-service integration | Advanced threat protection | High availability, clustering | Deep Packet Inspection | High-performance, low latency security |
| Concurrent Sessions | 500,000 | 500000 | 500000 | 1000000 | 1000000 |
| Maximum Concurrent Sessions | 1,000,000 | 1000000 | 600000 | 1500000 | 1500000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 4 | 4 | 8 | 4 | 8 |
| New Sessions Per Second | 50,000 | 50000 | 10000 | 20000 | 25000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF, BGP, Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus, Web Filtering, Application Control, IPS, VPN | Antivirus / Web Filtering / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive |
| Interfaces | RJ-45 / SFP / SFP+ | RJ-45 / SFP | RJ-45, SFP | RJ-45 / SFP | RJ-45 / SFP / SFP+ |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 4 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | No | No |
| Management Options | Cloud / CLI / GUI / Centralized | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud, CLI, GUI, SNMP, REST API | CLI / GUI / Centralized / SNMP | Cloud / CLI / GUI / Centralized |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging | Built-in, Syslog, Cloud Logging | Built-in | Built-in / Syslog |
| Firewall Policies Supported | 250 | 500 | 200 | 1000 | 250 |
| Users Supported | Unlimited | Unlimited | N/A | 5000 | 1000000 |
| Memory | 16 GB | 16 GB | 8 GB | 8 GB | 16 GB |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Form Factor | 2 RU | 1 RU | 1 RU | 2 RU | 1 RU |
| Rack Units | 2 RU | 1 RU | 1 RU | 2 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-0501E-247-02-DD Next Generation Firewall | FC-10-00143-284-02-DD | FG-601E Next-Generation Firewall | FC-10-F6H1E-131-02-DD Firewall Appliance | FC-10-00240-980-02-DD Next Generation Firewall |
| Height | 3.5 inches | 1.75 inches | 1.75 inches | 3.5 inches | 1.75 |
| Width | 17 inches | 17 inches | 17 inches | 17.3 inches | 17 |
| Depth | 18 inches | 14 inches | 12 inches | 17 inches | 18 |
| Weight | 30 lbs | 15 lbs | 15 lbs | 20 lbs | 15 lbs |
Reviews & Ratings
T
Trevor Nolan
4
Clear communication and fast issue resolution.
A
Alan Whitcombe
5
Professional support experience throughout.
P
Peter Calloway
4
Good coverage for critical deployments.
V
Victor Langford
5
Reliable enterprise support contract.
Questions & Answers
What is the FortiCare 24x7 Contract (SKU FC-10-0501E-247-02-DD) for FortiGate-501E?
The FortiCare 24x7 Contract for FortiGate-501E (SKU FC-10-0501E-247-02-DD) is a comprehensive support package that provides round-the-clock technical assistance, firmware updates, security patches and next-business-day hardware replacement.
What support services are included in the FortiGate-501E 24x7 FortiCare Contract?
It includes 24x7 global technical support, next-business-day hardware replacement, all FortiOS firmware and security updates, access to the Fortinet Support Portal and advanced online resources.
How does next-business-day hardware replacement work under this contract?
If your FortiGate-501E hardware fails, Fortinet ships a replacement unit by next business day via ground service, reducing network downtime and ensuring rapid recovery.
What are the typical response times for support cases?
FortiCare 24x7 guarantees responses within 15 minutes for critical issues, 1 hour for high-priority and 4 hours for medium-priority cases, ensuring fast resolution.
Are firmware and security updates included in the FortiCare Contract?
Yes. The contract covers all FortiOS firmware upgrades and security patches for your FortiGate-501E, keeping your firewall protected against new threats.
How do I activate the FortiCare Contract for my FortiGate-501E?
Register your FortiGate-501E serial number on the Fortinet Support Portal, enter SKU FC-10-0501E-247-02-DD, and follow the guided activation steps to enable your contract.
Can I renew my FortiCare 24x7 Contract and how?
Yes. Renewals can be processed through your Fortinet reseller or online via the Fortinet Support Portal by selecting “Contract Renewal” and providing your device serial number.
Is the FortiCare Contract transferable if I sell my FortiGate-501E?
Yes. To transfer, submit a contract transfer request on the Fortinet Support Portal with both parties’ details and the FortiGate-501E serial number.
Does the contract include access to Fortinet’s Support Portal?
Yes. You receive full access to the Fortinet Support Portal, including the knowledge base, firmware downloads, case management tools and technical documentation.
What geographic regions are covered under the 24x7 FortiCare Contract?
FortiCare 24x7 offers global coverage with regional support centers in North America, EMEA and APAC, providing local language assistance and expertise.
How do I escalate a support case to higher priority?
Log into the Fortinet Support Portal, open your case and click “Escalate Case,” or call the FortiCare hotline with your case number to request higher priority.
What prerequisites are required for hardware replacement?
Ensure your FortiGate-501E runs a supported FortiOS version, have an RMA-approved case number and follow Fortinet’s packaging guidelines for returning defective hardware.
Are training resources included with the FortiCare Contract?
The contract includes access to Fortinet’s online tutorials, technical recipes and product documentation; instructor-led training courses require a separate purchase.
Can I integrate FortiCare alerts with third-party monitoring tools?
Yes. FortiGate-501E supports SNMP, Syslog and REST API integration, allowing you to forward FortiCare alerts and case updates to external network management systems.
How do I report a security vulnerability or zero-day issue?
Submit vulnerability details through the Fortinet Bug Bounty program on the FortiGuard Security Portal or open an urgent support case designated as critical.
Does the FortiCare Contract cover software upgrades to major FortiOS releases?
Yes. Both major and minor FortiOS upgrades are included, enabling you to adopt the latest features, performance improvements and security enhancements.
How do I contact FortiCare support in an emergency?
Call the 24x7 FortiCare hotline listed on the Fortinet Support Portal or use the “Chat with Support” feature for immediate assistance with your FortiGate-501E.