United States
Name:
FC-10-0400E-247-02-DD
- Description:
- FortiGate-400E, 24x7 FortiCare Contract
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-0400E-247-02-DD Overview
FC-10-0400E-247-02-DD is a high-performance, rack-mounted hardware appliance designed for enterprise and branch office deployments. It delivers industry-leading firewall throughput while offering a robust port configuration that includes 8 LAN ports, 2 WAN ports, and integrated SFP/combo ports, ensuring secure and flexible connectivity across diverse network environments.
FC-10-0400E-247-02-DD features an advanced security suite encompassing IPS, antivirus, web filtering, application control, and VPN services. With an AC power supply supporting redundant configurations and options for high availability in active-passive clustering, this device meets the rigorous requirements of centralized management, scalable performance, and secure network segmentation for modern IT infrastructures.
What is the price of FC-10-0400E-247-02-DD?
Pricing for FC-10-0400E-247-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-0400E-247-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-0400E-247-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Rack-mount |
| Deployment Type | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 10 Gbps |
| Threat Protection Throughput | 8 Gbps |
| IPS Throughput | 2 Gbps |
| VPN Throughput | 4 Gbps |
| Supported Applications | 250 |
| Centralized Configuration & Reporting | Yes |
| Feature | Next-Generation Firewall |
| Concurrent Sessions | 1000000 |
| Maximum Concurrent Sessions | 1500000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 4 |
| New Sessions Per Second | 25000 |
| Supported VPN Types | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive |
| Interfaces | RJ-45 / SFP / Combo Ports |
| WAN Ports | 2 WAN |
| LAN Ports | 8 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | Cloud / CLI / GUI / SNMP |
| Logging & Monitoring | Built-in / Syslog |
| Firewall Policies Supported | 300 |
| Users Supported | 5000 |
| Memory | 8 GB |
| Flash Storage | 64 GB |
| Expansion Slots | SFP |
| Form Factor | 1 RU |
| Rack Units | 1 RU |
| Device Type | NGFW |
| Product Name | FC-10-0400E-247-02-DD |
| Height | 1.75 inches |
| Width | 17.3 inches |
| Depth | 17 inches |
| Weight | 15 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Centralized Configuration & Reporting | Yes | Yes | Yes | Yes | Yes |
| Concurrent Sessions | 500000 | 200000 | 1000000 | 500000 | 1,000,000 |
| Deployment Type | Enterprise / Branch Office | Enterprise | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office |
| Depth | 16.5 in | 18 inches | 17 inches | 14 inches | 15 inches |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Feature | Advanced Threat Prevention | Advanced Threat Protection | Next-Generation Firewall | Advanced Threat Protection | Advanced Threat Protection, High Availability, Scalability |
| Firewall Layer Supported | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 |
| Firewall Policies Supported | 200 | 200 | 300 | 200 | 150 |
| Firewall Throughput | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps | 10 Gbps |
| Flash Storage | 128 GB | 128 GB SSD | 64 GB | 64 GB | 128 GB SSD |
| Form Factor | 1 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Height | 1.75 in | 1.75 inches | 1.75 inches | 1.75 inches | 1.75 inches |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive |
| Integrated I/O | 4 | 8 | 4 | 4 | 8 |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP / Combo Ports | RJ-45 / SFP | RJ-45 / SFP |
| IPS Throughput | 4 Gbps | 3 Gbps | 2 Gbps | 5 Gbps | 1.5 Gbps |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / Syslog | Built-in / Syslog | Built-in |
| Management Options | Cloud / CLI / GUI / REST API / SNMP | Cloud / CLI / GUI / REST API / SNMP | Cloud / CLI / GUI / SNMP | Cloud / CLI / GUI / Centralized | Cloud / CLI / GUI / Centralized / REST API / SNMP |
| Maximum Concurrent Sessions | 1000000 | 500000 | 1500000 | 1000000 | 1,200,000 |
| Memory | 8 GB | 16 GB | 8 GB | 8 GB | 8 GB |
| New Sessions Per Second | 15000 | 50000 | 25000 | 25000 | 50,000 |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-00603-112-02-DD NextGen Firewall | FC-10-00143-928-02-DD Next-Generation Firewall | FC-10-0400E-247-02-DD | FC-10-00143-950-02-DD Next-Gen Firewall Appliance | FG-200E-BDL-950-12 |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| Supported Applications | 250 | 50 | 250 | 150 | 5 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP / PPTP / GRE |
| Switch Ports | Yes | Yes | Yes | Yes | No |
| Threat Protection Throughput | 6 Gbps | 5 Gbps | 8 Gbps | 5 Gbps | 2 Gbps |
| Use Case | UTM / Secure Access / VPN | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM |
| Users Supported | 5000 | Unlimited | 5000 | 5000 | Unlimited |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 8 Gbps | 2 Gbps | 4 Gbps | 7 Gbps | 8 Gbps |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| Weight | 18 lbs | 15 lbs | 15 lbs | 25 lbs | 15 lbs |
| Width | 17.3 in | 17 inches | 17.3 inches | 17 inches | 17 inches |
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Questions & Answers
Q
What is the FortiGate-400E 24x7 FortiCare Contract?
A
The 24x7 FortiCare Contract for FortiGate-400E provides around-the-clock access to expert technical support, firmware updates, and expedited hardware replacement to ensure continuous network protection.
Q
What features are included in the 24x7 FortiCare support for FortiGate-400E?
A
The contract includes 24x7 global technical assistance, firmware and signature updates, advanced hardware replacement, and access to the Fortinet Customer Service & Support portal.
Q
How does hardware replacement work under the FortiCare Contract?
A
Under the 24x7 FortiCare Contract, failed FortiGate-400E units are replaced next business day or faster depending on your service level agreement (SLA).
Q
What is the guaranteed response time for support requests?
A
FortiCare 24x7 guarantees initial response times as low as 15 minutes for critical cases and within one hour for high-severity issues.
Q
Does the FortiCare Contract include firmware and signature updates?
A
Yes. The 24x7 FortiCare Contract provides automatic access to the latest FortiOS firmware, antivirus, IPS and application-control signature updates.
Q
How do I activate my FortiGate-400E 24x7 FortiCare Contract?
A
Log in to the Fortinet Support portal, register your FortiGate-400E serial number, and apply the contract code provided at purchase to complete activation.
Q
Can I renew my FortiGate-400E 24x7 FortiCare Contract?
A
Yes. You can renew your FortiCare 24x7 Contract at any time before expiration to maintain uninterrupted support and updates.
Q
What support channels are available with the 24x7 FortiCare Contract?
A
The contract offers 24x7 phone, email, and live-chat support through the Fortinet Customer Service & Support portal worldwide.
Q
Is on-site support included in the FortiGate-400E FortiCare Contract?
A
On-site support is not included by default; hardware replacement is handled via depot swap. On-site options are available as a separate service add-on.
Q
How many support cases can I open under the 24x7 FortiCare plan?
A
FortiCare 24x7 allows unlimited technical support cases for your FortiGate-400E throughout the contract term.
Q
Are major software upgrades covered under the contract?
A
Yes. Major FortiOS upgrades are fully covered, allowing you to deploy new features and security enhancements at no extra cost.
Q
Does the FortiCare Contract cover advanced threat protection features?
A
Yes. Your 24x7 FortiCare subscription includes continuous updates for antivirus, IPS, web filtering, and application control to ensure advanced threat protection.
Q
How does the FortiCare Contract improve network uptime?
A
By providing immediate access to firmware updates, security signatures, and fast hardware replacement, the 24x7 FortiCare Contract minimizes service disruptions and maximizes uptime.
Q
Is 24x7 FortiCare support available globally?
A
Yes. FortiCare 24x7 offers worldwide coverage through regional support centers to meet local language and time-zone requirements.
Q
What is the duration of the FortiGate-400E 24x7 FortiCare contract?
A
The standard contract term is one year, with options to purchase multi-year extensions for continuous support and updates.
Q
Can I upgrade from standard support to a 24x7 FortiCare Contract?
A
Yes. Existing customers can upgrade their support plan to 24x7 FortiCare at any time by contacting Fortinet sales or resellers.
