United States
Name:
FC-10-0400E-212-02-DD
- Description:
- FortiGate-400E, 4-Hour Hardware and Onsite Engineer Premium RMA Service (requires 24x7 support)
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-0400E-212-02-DD Overview
FC-10-0400E-212-02-DD is a high-performance, rack-mounted firewall appliance engineered to deliver enterprise-grade security and reliability. It offers a throughput capacity of up to 10 Gbps with a versatile port configuration featuring both RJ-45 and SFP+ interfaces for efficient LAN and WAN connectivity. The device supports an AC power supply and redundant power capabilities to ensure continuous operation, while its integrated advanced security services include IPS, antivirus, web filtering, and VPN, making it an ideal choice for rapid threat mitigation.
FC-10-0400E-212-02-DD is designed for varied deployment use cases ranging from small and medium businesses to enterprise branch offices and data centers. This scalable solution supports centralized management and reporting, high availability through active-passive clustering, and robust performance in demanding network environments. Its architecture ensures seamless deployment and is optimized for secure remote access, network segmentation, and unified threat management.
What is the price of FC-10-0400E-212-02-DD?
Pricing for FC-10-0400E-212-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-0400E-212-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-0400E-212-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Rack-mount |
| Deployment Type | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 10 Gbps |
| Threat Protection Throughput | 7 Gbps |
| IPS Throughput | 6 Gbps |
| VPN Throughput | 5 Gbps |
| Supported Applications | 50 |
| Centralized Configuration & Reporting | Yes |
| Feature | Integrated Threat Management |
| Concurrent Sessions | 500000 |
| Maximum Concurrent Sessions | 750000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 8 |
| New Sessions Per Second | 60000 |
| Supported VPN Types | IPSec / SSL VPN / L2TP |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive |
| Interfaces | RJ-45 / SFP+ |
| WAN Ports | 2 WAN |
| LAN Ports | 8 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | Cloud / CLI / GUI / Centralized / SNMP |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging |
| Firewall Policies Supported | 200 |
| Users Supported | N/A |
| Memory | 16 GB |
| Flash Storage | 128 GB |
| Expansion Slots | NP Module |
| Form Factor | 1 RU |
| Rack Units | 1 RU |
| Device Type | NGFW |
| Product Name | FC-10-0400E-212-02-DD Next Generation Firewall |
| Height | 1.75 |
| Width | 17 |
| Depth | 15 |
| Weight | 16 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Centralized Configuration & Reporting | Yes | GUI, CLI, Cloud | Yes | Yes | Yes |
| Concurrent Sessions | 500000 | 500,000 | 500,000 | 1000000 | 500,000 |
| Deployment Type | Enterprise / Branch Office | Enterprise / Data Center | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office |
| Depth | 15 | 14 inches | 19 inches | 15.0 inches | 16.1 inches |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | NP Module | SFP | SFP | SFP | SFP |
| Feature | Integrated Threat Management | Integrated Threat Management | NGFW with Deep Packet Inspection | Advanced Threat Protection, Unified Security Management | Advanced Threat Protection |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 3 / Layer 7 |
| Firewall Policies Supported | 200 | 2000 | 200 | 5000 | 1000 |
| Firewall Throughput | 10 Gbps | 10 Gbps | 9.5 Gbps | 10 Gbps | 10 Gbps |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Form Factor | 1 RU | 1 RU | Rack-mount | 1 RU | 1 RU |
| Height | 1.75 | 1 inches | 1 inch | 1.75 inches | 1.75 inches |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Passive |
| Integrated I/O | 8 | 8 | 8 | 8 | 8 |
| Interfaces | RJ-45 / SFP+ | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP / SFP+ |
| IPS Throughput | 6 Gbps | 5 Gbps | 4.0 Gbps | 7 Gbps | 5 Gbps |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / External / Syslog / Cloud Logging | Built-in / Syslog | Built-in / Syslog |
| Management Options | Cloud / CLI / GUI / Centralized / SNMP | Cloud / CLI / GUI / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI | CLI / GUI / SNMP / REST API |
| Maximum Concurrent Sessions | 750000 | 1,000,000 | 1,000,000 | 1500000 | 1,000,000 |
| Memory | 16 GB | 8 GB | 8 GB | 16 GB | 16 GB |
| New Sessions Per Second | 60000 | 40,000 | 30,000 | 20000 | 50,000 |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-0400E-212-02-DD Next Generation Firewall | FC-10-00119-928-02-DD Next Generation Firewall | FG-100E-BDL-950-DD | FC-10-00240-274-01-DD Next-Generation Firewall Appliance | FC-10-00307-175-02-DD |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| Supported Applications | 50 | 100 | 250 | 50 | 20 |
| Supported VPN Types | IPSec / SSL VPN / L2TP | IPSec / SSL VPN / L2TP | IPSec / SSL VPN / L2TP | IPSec / SSL VPN / L2TP / PPTP | IPSec / SSL VPN |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| Threat Protection Throughput | 7 Gbps | 8 Gbps | 3.5 Gbps | 8 Gbps | 8 Gbps |
| Use Case | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / Segmentation / UTM |
| Users Supported | N/A | 5000 | Unlimited | Unlimited | Unlimited |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 5 Gbps | 6 Gbps | 5.0 Gbps | 5 Gbps | 3 Gbps |
| WAN Ports | 2 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| Weight | 16 lbs | 15 lbs | 15 lbs | 25 lbs | 15 lbs |
| Width | 17 | 17 inches | 17 inches | 17.5 inches | 17.2 inches |
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Questions & Answers
Q
What is the FortiGate-400E 4-Hour Hardware and Onsite Engineer Premium RMA Service?
A
The FortiGate-400E Premium RMA Service is a 24x7 support contract that guarantees a replacement unit and an onsite engineer within four hours of hardware failure.
Q
What does a 4-hour hardware replacement mean?
A
A 4-hour hardware replacement ensures Fortinet dispatches a replacement FortiGate-400E device to your site within four hours of RMA approval.
Q
What support hours are covered by this service?
A
This service provides 24-hour, 7-day per week coverage including holidays, ensuring continuous access to hardware replacement and onsite engineer support.
Q
How do I initiate an RMA request for FortiGate-400E?
A
Log into the Fortinet Support Portal, create a new case, select Premium RMA, and an engineer will validate the failure and initiate the 4-hour dispatch process.
Q
Who is eligible for 24x7 Premium RMA Service?
A
Any customer with an active FortiGate-400E Premium RMA contract is eligible for 24x7 support, including hardware replacement and onsite engineer dispatch.
Q
What hardware components are covered under this Premium RMA Service?
A
All internal hardware components of the FortiGate-400E chassis, including power supplies, network interfaces, and mainboards, are covered.
Q
How does the onsite engineer dispatch work?
A
Once your RMA is approved, Fortinet dispatches a certified engineer who arrives onsite within four hours to install and configure the replacement unit.
Q
How quickly will an engineer arrive on-site?
A
An onsite engineer will arrive at your location within four hours after receiving RMA approval from Fortinet.
Q
Are shipping and logistics costs included in the service?
A
Yes, all shipping, handling, and logistics costs for both the failed unit return and the replacement unit delivery are included.
Q
Can I track my RMA request online?
A
Yes, you can monitor RMA status in real time through the Fortinet Support Portal’s case management dashboard.
Q
How do I escalate an urgent hardware failure?
A
If you experience a critical outage, open a severity-1 case in the Support Portal or call Fortinet’s 24x7 hotline for immediate escalation.
Q
Is the Premium RMA Service contract renewable?
A
Yes, the Premium RMA Service can be renewed annually through your Fortinet sales representative or authorized reseller.
Q
Which geographic regions does this service cover?
A
The Premium RMA Service covers North America, EMEA, APAC, and LATAM, with local onsite engineer availability in major markets.
Q
Can I upgrade from standard support to Premium RMA Service?
A
Yes, contact your Fortinet account manager or reseller to upgrade your existing support contract to Premium RMA Service.
Q
What are the key benefits of Premium RMA Service?
A
Premium RMA Service minimizes downtime with guaranteed 4-hour hardware replacement, onsite engineer support, and global 24x7 coverage.
Q
How do I contact Fortinet support for general inquiries?
A
For general inquiries, use the Fortinet Support Portal, email support@fortinet.com, or call the 24x7 support hotline listed on your contract.
