United States
Name:
FC-10-FG1HF-311-02-DD
- Description:
- FortiGate-100EF, 8x5 FortiCare Contract
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3 Year Extended Warranty
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14-Day Money Back Guarantee
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Same-day Shipping
Express Delivery Across the USA
Need it fast? Choose Express Shipping and receive your order within 1–3 business days.
Free Ground Shipping Available
Standard ground delivery across the U.S. takes 2–6 days, depending on your location — no extra charge.
International Shipments Made Simple
For all international orders, we ship via your UPS, FedEx, or DHL account — or to your U.S.-based freight forwarder.
Delivery Timelines
Under 100 KG? Ships Express.
Smaller shipments go via DHL or FedEx Express — delivered worldwide in approximately 3 business days.
Over 100 KG? Ships via Freight.
Larger orders are dispatched through freight forwarding partners. Delivery takes 7–10 business days, globally.
Always Delivered to Your Door
Every shipment is delivered directly to your address — regardless of country or carrier.
Our best-in-class warranties
3-Year Extended Warranty
Extended protection, enterprise-grade.
All enterprise hardware is backed by a 3-year warranty — triple the industry standard — covering defects under normal use.
Professional repairs & replacements.
If a hardware issue is confirmed, we’ll repair or replace the unit. Replacement parts carry either original or 3-month coverage.
RMA process, simplified.
Once an RMA is approved, return the defective unit within 10 days. We handle the rest — no service gaps.
Service Boundaries & Exclusions
What’s covered — and what’s best avoided.
Your warranty covers defects under normal use. For continued protection, avoid accidental damage, unauthorized repairs, third-party parts, or extreme environments.
Know your location’s service type.
In some regions, return-to-factory or remote service may apply. On-site service depends on infrastructure availability.
Minimal documentation required.
To initiate service, just submit the invoice and warranty card — no red tape, no waiting.
14-Day Money Back Guarantee
Free 14-Day Returns
Tested it, but it’s not a fit?
Return any product within 14 days of delivery if it doesn’t meet your technical or operational needs.
Initiate returns with ease.
Our RMA process is streamlined — just raise a request, follow the packaging guidelines, and we’ll handle the rest.
Refund or restock, your call.
Changed your mind? Get a refund (restocking fees may apply) or swap with another product.
30-Day Hardware Replacement
Covered for any early faults.
All equipment includes a 30-day replacement warranty. If something goes wrong, we’ll repair or swap it — fast.
Replacements shipped in 10 days or less.
Once your return is inspected and approved, we dispatch the replacement promptly to keep your operations moving.
RMA protocol keeps it smooth.
Just ensure all accessories and original packaging are intact — we’ll take care of the technical validation.
TRUSTED, TRIED, PROVEN
FC-10-FG1HF-311-02-DD Overview
FC-10-FG1HF-311-02-DD is a high-performance, rack-mounted hardware appliance designed for advanced network security. It delivers robust throughput capacity while featuring a configurable port setup that includes both LAN and WAN interfaces with SFP support. The appliance is engineered with dual AC power supplies and redundant power configurations to ensure continuous operation, and it integrates comprehensive security services such as IPS, antivirus, web filtering, and VPN functionalities.
FC-10-FG1HF-311-02-DD is optimized for deployment across SMB, enterprise, branch, and cloud environments, offering centralized management for streamlined configuration and reporting. Its scalable design supports high availability and active-passive clustering, making it ideal for mission-critical use cases including secure network segmentation, VPN concentration, and unified threat management.
What is the price of FC-10-FG1HF-311-02-DD?
Pricing for FC-10-FG1HF-311-02-DD is available on request. Get immediate quote or for exclusive discounts, opt for bulk quotation for FC-10-FG1HF-311-02-DD.
Explore more options from Firewalls or explore other Fortinet products.
FC-10-FG1HF-311-02-DD Specifications
| Product Type | Firewall Appliance |
| Architecture | Rack-mount |
| Deployment Type | SMB / Enterprise / Branch Office / Cloud |
| Use Case | VPN / Secure Access / Segmentation / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 |
| Power Source | AC Power Supply |
| Redundant Power Supply Supported | Yes |
| Firewall Throughput | 3 Gbps |
| Threat Protection Throughput | 2 Gbps |
| IPS Throughput | 2 Gbps |
| VPN Throughput | 1.5 Gbps |
| Supported Applications | 50 |
| Centralized Configuration & Reporting | Centralized Management |
| Feature | Integrated Next-Generation Firewall |
| Concurrent Sessions | 500,000 |
| Maximum Concurrent Sessions | 1,000,000 |
| Users/Nodes | Unlimited |
| Integrated I/O | 8 |
| New Sessions Per Second | 10,000 |
| Supported VPN Types | IPSec / SSL VPN |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive |
| Interfaces | RJ-45 / SFP |
| WAN Ports | 4 WAN |
| LAN Ports | 8 LAN Ports |
| Switch Ports | Yes |
| POE Ports | No |
| Management Options | CLI / GUI / Centralized / REST API / SNMP |
| Logging & Monitoring | Built-in / Syslog |
| Firewall Policies Supported | 200 |
| Users Supported | 1000 |
| Memory | 8 GB |
| Flash Storage | 128 GB |
| Expansion Slots | SFP |
| Form Factor | 2 RU |
| Rack Units | 2 RU |
| Device Type | NGFW |
| Product Name | FC-10-FG1HF-311-02-DD |
| Height | 3.5 inches |
| Width | 17.5 inches |
| Depth | 15.0 inches |
| Weight | 25 lbs |
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table
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| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Centralized Configuration & Reporting | Yes | Centralized Management | Yes | Yes | Yes |
| Concurrent Sessions | 500000 | 500,000 | 1000000 | 500000 | 1000000 |
| Deployment Type | Enterprise / Branch Office | SMB / Enterprise / Branch Office / Cloud | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office |
| Depth | 16.5 in | 15.0 inches | 18 inches | 16.5 | 14 |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Feature | Advanced Threat Prevention | Integrated Next-Generation Firewall | Advanced Threat Prevention | High Availability, Clustering | Advanced Threat Protection |
| Firewall Layer Supported | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 |
| Firewall Policies Supported | 200 | 200 | 250 | 2000 | 250 |
| Firewall Throughput | 10 Gbps | 3 Gbps | 10 Gbps | 5 Gbps | 5 Gbps |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Form Factor | 1 RU | 2 RU | 1 RU | Desktop / 1 RU | 1 RU |
| Height | 1.75 in | 3.5 inches | 1.75 inches | 1.75 | 1.75 |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Active | Active-Passive |
| Integrated I/O | 4 | 8 | 8 | 8 | 8 |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP / Combo Ports | RJ-45 / SFP |
| IPS Throughput | 4 Gbps | 2 Gbps | 4 Gbps | 3 Gbps | 2.5 Gbps |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Logging & Monitoring | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging | Built-in / Syslog |
| Management Options | Cloud / CLI / GUI / REST API / SNMP | CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | CLI / GUI / Cloud / SNMP | CLI / GUI / Centralized / REST API / SNMP |
| Maximum Concurrent Sessions | 1000000 | 1,000,000 | 1500000 | 750000 | 1200000 |
| Memory | 8 GB | 8 GB | 8 GB | 16 GB | 8 GB |
| New Sessions Per Second | 15000 | 10,000 | 30000 | 30000 | 15000 |
| POE Ports | No | No | No | No | No |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Product Name | FC-10-00603-112-02-DD NextGen Firewall | FC-10-FG1HF-311-02-DD | FG-240D-BDL-950-DD Next-Generation Firewall | FG-500E-BDL Next-Generation Firewall | FG-201E Next-Generation Firewall Appliance |
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Rack Units | 1 RU | 2 RU | 1 RU | 1 RU | 1 RU |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing | OSPF / BGP / RIP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| Supported Applications | 250 | 50 | 100 | 150 | 50 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP | IPSec / SSL VPN |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| Threat Protection Throughput | 6 Gbps | 2 Gbps | 3 Gbps | 3 Gbps | 3 Gbps |
| Use Case | UTM / Secure Access / VPN | VPN / Secure Access / Segmentation / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM |
| Users Supported | 5000 | 1000 | Unlimited | N/A | 50000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| VPN Throughput | 8 Gbps | 1.5 Gbps | 2 Gbps | 2 Gbps | 1.8 Gbps |
| WAN Ports | 2 WAN | 4 WAN | 2 WAN | 2 WAN | 2 WAN |
| Weight | 18 lbs | 25 lbs | 15 lbs | 35 lbs | 12 |
| Width | 17.3 in | 17.5 inches | 17.5 inches | 17.5 | 17 |
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Questions & Answers
Q
What does the FortiGate-100EF 8x5 FortiCare Contract (SKU: FC-10-FG1HF-311-02-DD) include?
A
The 8x5 FortiCare Contract provides hardware replacement, firmware updates, and technical support Monday–Friday, 9×5 regional business hours, ensuring continuous FortiGate-100EF performance.
Q
How does the 8x5 FortiCare support differ from 24x7 support?
A
8x5 support covers Monday–Friday during local business hours, while 24x7 support provides around-the-clock assistance for critical network issues.
Q
What is the hardware replacement SLA for this FortiCare contract?
A
Next-business-day advance hardware replacement ensures a replacement unit ships within one business day of RMA approval under the 8x5 contract.
Q
How do I open a FortiCare support ticket?
A
Log in to the Fortinet Customer Service & Support portal, click ‘Create a new case’, provide your SKU and serial number, then submit your issue details.
Q
Can I upgrade my 8x5 FortiCare contract to 24x7 coverage?
A
Yes. Contact your Fortinet reseller or FortiCare sales team to request an upgrade to 24x7 support, and adjust your contract term accordingly.
Q
What firmware updates are provided under FortiCare?
A
FortiCare grants access to all FortiOS updates and patches, including new feature releases, security fixes, and performance enhancements for FortiGate-100EF.
Q
Is telephone support included with the contract?
A
Yes. 8x5 FortiCare includes toll-free phone support during business hours and email case management for non-urgent inquiries.
Q
How long is the initial contract term?
A
The standard initial term is one year, with options to renew for multiple years to maintain uninterrupted support and services.
Q
What geographic regions are covered by this contract?
A
Coverage applies globally, with response times aligned to your region’s business hours and local Fortinet support infrastructure.
Q
Can I transfer my FortiCare contract to another FortiGate device?
A
No. Contracts are device-specific. To protect a different unit, you must purchase a separate FortiCare contract for that serial number.
Q
Does FortiCare include professional services?
A
No. FortiCare covers technical support, firmware updates, and hardware replacement only. Professional services require separate engagement.
Q
How do I renew my FortiGate-100EF FortiCare contract?
A
Request a renewal quote from your reseller or Fortinet account manager at least 30 days before expiration to avoid service gaps.
Q
What are the benefits of having FortiCare on FortiGate-100EF?
A
FortiCare maximizes uptime, ensures security via timely patches, reduces risk with rapid hardware replacement, and provides expert technical guidance.
Q
Are software-defined upgrades covered under this contract?
A
Yes. All FortiOS feature updates and major releases for the FortiGate-100EF are included free of charge throughout the contract term.
Q
How do I escalate a pending support case?
A
Use the Fortinet portal’s escalation request feature or call your regional support number, referencing your case ID for priority handling.
Q
What information do I need to provide when requesting support?
A
Provide your device serial number, contract SKU, detailed issue description, FortiOS version, and network topology for efficient troubleshooting.
