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FC-10-FG1HF-311-02-DD
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FortiGate-100EF, 8x5 FortiCare Contract
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FC-10-FG1HF-311-02-DD
- Description:
- FortiGate-100EF, 8x5 FortiCare Contract
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- Brand:
- Fortinet
- Condition:
3 Year Extended Warranty
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FC-10-FG1HF-311-02-DD Overview
FC-10-FG1HF-311-02-DD is a high-performance, rack-mounted hardware appliance designed for advanced network security. It delivers robust throughput capacity while featuring a configurable port setup that includes both LAN and WAN interfaces with SFP support. The appliance is engineered with dual AC power supplies and redundant power configurations to ensure continuous operation, and it integrates comprehensive security services such as IPS, antivirus, web filtering, and VPN functionalities.
FC-10-FG1HF-311-02-DD is optimized for deployment across SMB, enterprise, branch, and cloud environments, offering centralized management for streamlined configuration and reporting. Its scalable design supports high availability and active-passive clustering, making it ideal for mission-critical use cases including secure network segmentation, VPN concentration, and unified threat management.
FC-10-FG1HF-311-02-DD price is is available on request. Get immediate quote.
Request bulk order quote for FC-10-FG1HF-311-02-DD for additional pricing. Browse the full Fortinet Fortigate Ngfw Middle-Range Series series or explore all Fortinet products.
FC-10-FG1HF-311-02-DD Specifications
- Product Type
- Firewall Appliance
- Architecture
- Rack-mount
- Deployment Type
- SMB / Enterprise / Branch Office / Cloud
- Use Case
- VPN / Secure Access / Segmentation / UTM
- Firewall Layer Supported
- Layer 3 / Layer 4 / Layer 7
- Power Source
- AC Power Supply
- Redundant Power Supply Supported
- Yes
- Firewall Throughput
- 3 Gbps
- Threat Protection Throughput
- 2 Gbps
- IPS Throughput
- 2 Gbps
- VPN Throughput
- 1.5 Gbps
- Supported Applications
- 50
- Centralized Configuration & Reporting
- Centralized Management
- Feature
- Integrated Next-Generation Firewall
- Concurrent Sessions
- 500,000
- Maximum Concurrent Sessions
- 1,000,000
- Users/Nodes
- Unlimited
- Integrated I/O
- 8
- New Sessions Per Second
- 10,000
- Supported VPN Types
- IPSec / SSL VPN
- Routing Protocols Supported
- OSPF / BGP / RIP / Static Routing
- Security Services
- Antivirus / Web Filtering / Application Control / IPS / VPN
- High Availability
- Active-Passive
- Interfaces
- RJ-45 / SFP
- WAN Ports
- 4 WAN
- LAN Ports
- 8 LAN Ports
- Switch Ports
- Yes
- POE Ports
- No
- Management Options
- CLI / GUI / Centralized / REST API / SNMP
- Logging & Monitoring
- Built-in / Syslog
- Firewall Policies Supported
- 200
- Users Supported
- 1000
- Memory
- 8 GB
- Flash Storage
- 128 GB
- Expansion Slots
- SFP
- Form Factor
- 2 RU
- Rack Units
- 2 RU
- Device Type
- NGFW
- Product Name
- FC-10-FG1HF-311-02-DD
- Height
- 3.5 inches
- Width
- 17.5 inches
- Depth
- 15.0 inches
- Weight
- 25 lbs
Quality Certifications
To get the detailed certification, please go to the Compliance Center.
Product Comparison Table 
| FC-10-FG1HF-311-02-DD |  FC-10-00603-112-02-DD |  FG-201E |  FG-240D-BDL-950-DD |  FG-500E-BDL | |
|---|---|---|---|---|---|
| Product Type | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance | Firewall Appliance |
| Architecture | Rack-mount | Rack-mount | Rack-mount | Rack-mount | Rack-mount |
| Deployment Type | SMB / Enterprise / Branch Office / Cloud | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office | Enterprise / Branch Office |
| Use Case | VPN / Secure Access / Segmentation / UTM | UTM / Secure Access / VPN | VPN / Secure Access / UTM | VPN / Secure Access / UTM | VPN / Secure Access / UTM |
| Firewall Layer Supported | Layer 3 / Layer 4 / Layer 7 | Layer 7 | Layer 7 | Layer 3 / Layer 4 / Layer 7 | Layer 7 |
| Power Source | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply | AC Power Supply |
| Redundant Power Supply Supported | Yes | Yes | Yes | Yes | Yes |
| Firewall Throughput | 3 Gbps | 10 Gbps | 5 Gbps | 10 Gbps | 5 Gbps |
| Threat Protection Throughput | 2 Gbps | 6 Gbps | 3 Gbps | 3 Gbps | 3 Gbps |
| IPS Throughput | 2 Gbps | 4 Gbps | 2.5 Gbps | 4 Gbps | 3 Gbps |
| VPN Throughput | 1.5 Gbps | 8 Gbps | 1.8 Gbps | 2 Gbps | 2 Gbps |
| Supported Applications | 50 | 250 | 50 | 100 | 150 |
| Centralized Configuration & Reporting | Centralized Management | Yes | Yes | Yes | Yes |
| Feature | Integrated Next-Generation Firewall | Advanced Threat Prevention | Advanced threat protection | Advanced Threat Prevention | High availability, clustering |
| Concurrent Sessions | 500,000 | 500000 | 1000000 | 1000000 | 500000 |
| Maximum Concurrent Sessions | 1,000,000 | 1000000 | 1200000 | 1500000 | 750000 |
| Users/Nodes | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Integrated I/O | 8 | 4 | 8 | 8 | 8 |
| New Sessions Per Second | 10,000 | 15000 | 15000 | 30000 | 30000 |
| Supported VPN Types | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN | IPSec / SSL VPN / L2TP |
| Routing Protocols Supported | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / RIP / Static Routing | OSPF / BGP / Static Routing |
| Security Services | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN | Antivirus / Web Filtering / Application Control / IPS / VPN |
| High Availability | Active-Passive | Active-Passive | Active-Passive | Active-Passive | Active-Active |
| Interfaces | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP | RJ-45 / SFP / Combo Ports |
| WAN Ports | 4 WAN | 2 WAN | 2 WAN | 2 WAN | 2 WAN |
| LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports | 8 LAN Ports |
| Switch Ports | Yes | Yes | Yes | Yes | Yes |
| POE Ports | No | No | No | No | No |
| Management Options | CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / REST API / SNMP | CLI / GUI / Centralized / REST API / SNMP | Cloud / CLI / GUI / Centralized / REST API / SNMP | CLI / GUI / Cloud / SNMP |
| Logging & Monitoring | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in / Syslog | Built-in / Syslog / Cloud Logging | Built-in / Syslog / Cloud Logging |
| Firewall Policies Supported | 200 | 200 | 250 | 250 | 2000 |
| Users Supported | 1000 | 5000 | 50000 | Unlimited | N/A |
| Memory | 8 GB | 8 GB | 8 GB | 8 GB | 16 GB |
| Flash Storage | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
| Expansion Slots | SFP | SFP | SFP | SFP | SFP |
| Form Factor | 2 RU | 1 RU | 1 RU | 1 RU | Desktop / 1 RU |
| Rack Units | 2 RU | 1 RU | 1 RU | 1 RU | 1 RU |
| Device Type | NGFW | NGFW | NGFW | NGFW | NGFW |
| Product Name | FC-10-FG1HF-311-02-DD | FC-10-00603-112-02-DD NextGen Firewall | FG-201E Next-Generation Firewall Appliance | FG-240D-BDL-950-DD Next-Generation Firewall | FG-500E-BDL Next-Generation Firewall |
| Height | 3.5 inches | 1.75 in | 1.75 | 1.75 inches | 1.75 |
| Width | 17.5 inches | 17.3 in | 17 | 17.5 inches | 17.5 |
| Depth | 15.0 inches | 16.5 in | 14 | 18 inches | 16.5 |
| Weight | 25 lbs | 18 lbs | 12 | 15 lbs | 35 lbs |
Reviews & Ratings
J
Julian Hawthorne
5
Good coverage for day to day operations.
M
Marcus Lockley
5
Support responses meet expectations.
C
Calvin Fairweather
5
Reliable maintenance contract.
O
Oliver Denham
4
Smooth FortiCare experience overall.
Questions & Answers
What does the FortiGate-100EF 8x5 FortiCare Contract (SKU: FC-10-FG1HF-311-02-DD) include?
The 8x5 FortiCare Contract provides hardware replacement, firmware updates, and technical support Monday–Friday, 9×5 regional business hours, ensuring continuous FortiGate-100EF performance.
How does the 8x5 FortiCare support differ from 24x7 support?
8x5 support covers Monday–Friday during local business hours, while 24x7 support provides around-the-clock assistance for critical network issues.
What is the hardware replacement SLA for this FortiCare contract?
Next-business-day advance hardware replacement ensures a replacement unit ships within one business day of RMA approval under the 8x5 contract.
How do I open a FortiCare support ticket?
Log in to the Fortinet Customer Service & Support portal, click ‘Create a new case’, provide your SKU and serial number, then submit your issue details.
Can I upgrade my 8x5 FortiCare contract to 24x7 coverage?
Yes. Contact your Fortinet reseller or FortiCare sales team to request an upgrade to 24x7 support, and adjust your contract term accordingly.
What firmware updates are provided under FortiCare?
FortiCare grants access to all FortiOS updates and patches, including new feature releases, security fixes, and performance enhancements for FortiGate-100EF.
Is telephone support included with the contract?
Yes. 8x5 FortiCare includes toll-free phone support during business hours and email case management for non-urgent inquiries.
How long is the initial contract term?
The standard initial term is one year, with options to renew for multiple years to maintain uninterrupted support and services.
What geographic regions are covered by this contract?
Coverage applies globally, with response times aligned to your region’s business hours and local Fortinet support infrastructure.
Can I transfer my FortiCare contract to another FortiGate device?
No. Contracts are device-specific. To protect a different unit, you must purchase a separate FortiCare contract for that serial number.
Does FortiCare include professional services?
No. FortiCare covers technical support, firmware updates, and hardware replacement only. Professional services require separate engagement.
How do I renew my FortiGate-100EF FortiCare contract?
Request a renewal quote from your reseller or Fortinet account manager at least 30 days before expiration to avoid service gaps.
What are the benefits of having FortiCare on FortiGate-100EF?
FortiCare maximizes uptime, ensures security via timely patches, reduces risk with rapid hardware replacement, and provides expert technical guidance.
Are software-defined upgrades covered under this contract?
Yes. All FortiOS feature updates and major releases for the FortiGate-100EF are included free of charge throughout the contract term.
How do I escalate a pending support case?
Use the Fortinet portal’s escalation request feature or call your regional support number, referencing your case ID for priority handling.
What information do I need to provide when requesting support?
Provide your device serial number, contract SKU, detailed issue description, FortiOS version, and network topology for efficient troubleshooting.